Job Description:
Bilingual Receptionist
Are you a friendly and organized individual who enjoys helping others? We are seeking a bilingual receptionist to join our team at our Riverside office, serving our diverse Latino clientele in immigration and tax matters.
Position Overview: As a receptionist at our firm, you will be the first point of contact for our clients both in person and over the phone. You will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our office.
Responsibilities:
· Greet clients and visitors with a welcoming demeanor.
· Answer and direct phone calls in a polite and professional manner.
· Schedule appointments and manage our office calendar.
· Assist clients with basic inquiries and provide information about our services.
· Process payments, issue invoices, and prepare receipts accurately.
· Keep track of incoming emails and correspondence, forwarding to appropriate staff.
· Maintain an inventory of office supplies and place orders as needed.
· Open and close the office daily according to schedule.
· Maintain cleanliness and organization of office facilities.
· Handle incoming and outgoing mail and deliveries.
· Assist with administrative tasks such as filing, data entry, and scanning documents.
· Collaborate with our team to support various office needs.
Requirements:
· Fluent in both English and Spanish (verbal and written).
· Previous experience in a customer service or administrative role preferred.
· Strong communication and interpersonal skills.
· Excellent organizational abilities and attention to detail.
· Proficiency in Microsoft Office (Word, Excel, Outlook).
· Ability to multitask and prioritize tasks effectively.
· Availability to work full-time: Monday to Friday from 10:00am to 7:00pm, and Saturdays from 10:00am to 2:00pm, with the possibility of overtime when needed.
· Knowledge of immigration processes or tax preparation is a plus, but not required.
· Highly motivated individual with a hunger for learning and growth.
· Respectful of our office's strong Christian faith values.
· This is a women-owned business.
Benefits:
· Hourly wage based on experience.
· Opportunity to work in a supportive and inclusive environment.
· Potential for growth and advancement within the firm.
· Training provided on our specific office procedures and software.