IN-DOR-Inbound Call Center Job Id - (799294) Location: DOR 100 N. Senate Ave., STE 105 Indianapolis, IN IN-DOR-Inbound Call Center A Day in the Life: * Enjoys learning about a variety of the ...
IN-DOR-Inbound Call Center Job Id - (799294) Location: DOR 100 N. Senate Ave., STE 105 Indianapolis, IN IN-DOR-Inbound Call Center A Day in the Life: * Enjoys learning about a variety of the ...
IN-DOR-Inbound Call Center Job Id - (799294) Location: DOR 100 N. Senate Ave., STE 105 Indianapolis, IN IN-DOR-Inbound Call Center A Day in the Life: * Enjoys learning about a variety of the ...
IN-DOR-Inbound Call Center Job Id - (799294) Location: DOR 100 N. Senate Ave., STE 105 Indianapolis, IN IN-DOR-Inbound Call Center A Day in the Life: * Enjoys learning about a variety of the ...
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Description This position is a fully remote (work from home) position. Please note that MicahTek is seeking OKLAHOMA residents only. The Call Center Representative's primary job is to receive inbound ...
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Join Team Mavis at our state-of-the-art Call Center in Palm Beach Gardens, FL , and be part of one ... assist in the hiring process, unless the accommodation would impose an undue hardship on the ...
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Assistant Home Inbound Call Center information
See salary details
$12.26 - $13.31
3% of jobs
$13.31 - $14.36
9% of jobs
$14.36 - $15.41
13% of jobs
$15.51 is the 25th percentile. Wages below this are outliers.
$15.41 - $16.46
5% of jobs
$16.46 - $17.50
13% of jobs
The median wage is $17.72 / hr.
$17.50 - $18.55
36% of jobs
$18.55 - $19.60
7% of jobs
$19.60 - $20.65
5% of jobs
$20.65 - $21.70
3% of jobs
$21.70 - $22.75
3% of jobs
$22.75 - $23.80
2% of jobs
$12
$17
$23
How much do assistant home inbound call center jobs pay per hour?
Full-time
This job post has expired today. Applications are no longer accepted.
Job description
Location: DOR 100 N. Senate Ave., STE 105 Indianapolis, IN
Job description:
IN-DOR-Inbound Call Center
A Day in the Life:
- Enjoys learning about a variety of the Department of Revenue Tax procedures including tax filing and payment requirements.
- Provides Best in Class Customer Service to taxpaying customers by phone in a fast-paced call center environment.
- Applies knowledge acquired in training and utilizes resources to analyze and solve problems.
- Responds to a variety of tax types inquiries.
- Access data utilizing basic computer skills.
- Communicates professionally using correct grammar, spelling & punctuation.
- Complies with all ethical and confidentiality requirements.
What You'll Need for Success:
- High School Diploma/GED
- High-energy - Optimism - Teamwork -Collaboration
- Someone who provides open, honest, and positive communication.
- A continuous learning and improvement - let's get better every day ... together approach.
- A team member who speaks up if you don't understand or need more information.
- Proven ability to provide customer service by telephone in a high-volume call center.
- Proven ability to communicate both orally and in writing using correct grammar, spelling, and punctuation.
- Ability to analyze, research and problem-solve using various resources.
- Ability to learn to learn, understand, and apply ethics and confidentiality laws.
Supervisory Responsibilities/Direct Reports:
This role does not provide direct supervision to direct reports.
Difficulty of Work:
The Call Center customer service representative must use analytical skills to determine the customer's needs and apply the procedures to communicate the resolution and accurately resolve the customer issues
Responsibility:
The Tax Revenue Call Center Customer Service Representative (Tax Analyst) works to ensure the highest level of customer focus, with a strong commitment to the taxpayers of Indiana by providing professional, and accurate customer service . Tax knowledge is helpful but not required.
Personal Work Relationships:
This individual will be expected to exhibit professional behaviors with a team player mindset, adhere to the policies and procedures and provide exceptional customer service is provided to customers and/or agency partners.
Physical Effort:
This role performs work in an environment where sitting for extended periods of time could be expected.
Working Conditions:
This role performs work in a standard call center environment responding to back-to-back calls and adhere to scheduled break and lunch hours.
Competencies:
• Communicating Effectively, professionally, accurately
• Delivering High Quality Work
• Critical Thinking
• Managing Time
Skill matrix:
High school diploma or GED.
Required
Strong customer service related experience, preferably in a professional environment.
Required
1
Years
Experience adhering to ethical and confidentiality requirements
Required
1
Years
Excellent verbal communication, patience and problem-solving abilities to help address taxpayer inquiries and diffuse difficult situations.
Required
Strong analytical ability to analyze and research tax related inquiries.
Required
Prior experience in a fast-paced call center environment.
Desired
Knowledge of tax regulations.
Desired
Associates or Bachelors Degree in accounting, finance, or related field.
Desired
About Lorven technologies
Sourced by ZipRecruiter
Lorven Technologies, headquartered in Plainsboro, New Jersey, United States, is a reputable company in the technology industry, specializing in providing effective IT solutions and consulting services. The company's official website, lorventech.com, offers comprehensive insights into its offerings which include but are not limited to software development, IT consulting, project management, and business analysis. Since its inception, Lorven Technologies has been committed to ensuring efficiency and reliability in delivering IT services to its global clientele, establishing itself as a trusted name in the industry.
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Plainsboro, NJ, US
Year founded
2001