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Assistant Home Inbound Call Center Jobs in Virginia

Ashley

Call Center Manager

Fredericksburg, VA · On-site

This is a fully in-office position responsible for overseeing inbound call center operations, supporting team performance, and ensuring exceptional customer service experiences. What We Offer

Renewal by Andersen

Call Center Agent

Chesapeake, VA · On-site

$17/hr

... inbound calls to join our in-office call center. This is not a remote position, you'll work in a ... Your role will be to learn about their situation, explain the value of an in-home consultation, and ...

Mr. Rogers Windows

Call Center Agent

Chesapeake, VA · On-site

$17/hr

... inbound calls to join our in-office call center. This is not a remote position, you'll work in a ... Your role will be to learn about their situation, explain the value of an in-home consultation, and ...

esr

Call Center Team Leader

Richmond, VA · On-site

Job Purpose The Call Center Team Lead is a motivated and team-oriented leader ... The Team Leader will provide support to our agents, who will in turn assist VEI patient in inbound ...

esr

Call Center Team Leader

Richmond, VA

Job Purpose The Call Center Team Lead is a motivated and team-oriented leader ... The Team Leader will provide support to our agents, who will in turn assist VEI patient in inbound ...

Andersen

Call Center Agent

Chesapeake, VA · On-site

$17/hr

... inbound calls to join our in-office call center. This is not a remote position, you'll work in a ... Your role will be to learn about their situation, explain the value of an in-home consultation, and ...

Mr. Rogers Windows/Renewal by Andersen

Be Seen First

Call Center Agent

Chesapeake, VA · On-site

$17/hr

... inbound calls to join our in-office call center. This is not a remote position, you'll work in a ... Your role will be to learn about their situation, explain the value of an in-home consultation, and ...

CEI

Customer Specialist - Call Center

Henrico, VA

$15.75 - $20.75/hr

In this position, you will assist customers with a variety of inquiries ranging from basic account ... Minimum of 2 years of inbound call center experience . * Utility industry experience is a plus.

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Assistant Home Inbound Call Center information

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Assistant Home Inbound Call Center jobs near you

Inbound Call Center Representative

Chesapeake, VA • On-site

IronMountain Solutions
Guided Missile and Space Vehicle Manufacturing • 11 - 50 employees
Learn more about IronMountain Solutionsexternal

$16/hr

Full-time

Re-posted 12 days ago

Job description

Inbound Call Center Representative
Work Location: Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed. 100 Emancipation Drive, Bldg. 135 Room AG-08, Hampton, VA 23667
Schedule: Full Time
Relocation: N/A
Salary: $16 an hour
Customer Service Representative - DHS ICE HSI Tip Line
Insight Technology Solutions, Inc. is seeking a highly motivated and organized individual as a Jr Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment's notice.
Job Responsibilities:
  • Answer and manage incoming calls and online tips from the public
  • Gather, clarify, and document information related to alleged criminal or suspicious activity
  • Review and assess tips to determine relevance and appropriate action
  • Conduct basic research using government, law enforcement, and open-source systems
  • Accurately document calls, tips, and findings in government systems
  • Prepare and route reports to the appropriate field offices or agencies
  • Escalate urgent or actionable information to designated personnel as needed
  • Follow established procedures, policies, and data privacy requirements
  • Provide professional, courteous customer service

Education and Experience Requirements:
  • 3+ years of experience in a call center
  • Associate's degree required
  • Experience resolving complex stakeholder or customer issues
  • Proven ability to manage multiple tasks in a high-volume environment
  • Strong multitasking skills, including simultaneous data entry, research, and communication
  • Comfortable working with diverse stakeholders across varying professional backgrounds
  • Strong analytical, research, and problem-solving skills
  • Ability to work independently with minimal supervision
  • Excellent verbal and written communication skills
  • Active listening skills and sound judgment in complex situations
  • Experience supporting or training new customer service representatives
  • Ability to generate ad-hoc reports using internal systems
  • Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office

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