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Assistant Home Inbound Call Center Jobs in Ontario

... of inbound contact centre agents. Look forward to: * A fun, fast-paced environment * The ... Keys notes to phone system log to classify call resolution. * Operates as a liaison between members ...

Call Center Agent

Toronto, ON · Remote

$20 - $24/hr

Call Center Agent Quit your day job, come help us save the world! $20.00-$24.00/hour + Benefits. If ... This is a full-time, zero-commission, outbound, work-from-home position. We find new child sponsors ...

Work with Sales and Operations to keep everything running smoothly * Assist with reports ... in call centre customer service role(s) * Strong communication skills (clear, professional ...

Work with Sales and Operations to keep everything running smoothly * Assist with reports ... in call centre customer service role(s) * Strong communication skills (clear, professional ...

Call Center Sales Specialist Full-time | In-Office | Toronto, ON, Canada About the Role We're ... Group auto and home insurance discounts. * Perkopolis access -- discounts at major attractions ...

BDC

Fort Erie, ON · On-site

Outbound and/or Inbound call center experience is preferred * Track record of accomplishing targets * Strong phone and verbal communication skills along with active listening * Customer focus and ...

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Assistant Home Inbound Call Center information

What are the most commonly searched types of Home Inbound Call Center jobs in Ontario? The most popular types of Home Inbound Call Center jobs in Ontario are:
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Inbound Contact Centre Agent

Costco Wholesale

Nepean, ON • On-site

CA$21/hr

Other

Re-posted 29 days ago


Costco rating

8.1

Company rating: 8.1 out of 10

Based on 1,915 frontline employees who took The Breakroom Quiz

2nd of 39 rated national retailers


Job description

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Job Description 

At Costco Wholesale, we're dedicated to providing our members with the highest level of customer service. We are looking to add dynamic and personable individuals to our growing team of inbound contact centre agents.

Look forward to:

  • A fun, fast-paced environment
  • The opportunity to help others by offering excellent member service
  • Continued coaching/training to help you reach goals
  • Personalized mentorship

We're looking for candidates who are:

  • Customer-service minded - Contact centre agents are our members' first point of contact.
  • Flexible - Scheduling to cover our hours of operation and changing priorities.
  • Tech-savvy - We use a variety of computer applications and resources to research each member's inquiry. Proficiency in online ordering, Gmail and Google Drive are assets.
  • Patient - Our members deserve the best service.
  • Organized - To determine the best solution.
  • Able to communicate effectively - Active listening is key and written responses must be clear.

Daily tasks:

  • Responds to member inquiries in a courteous and professional manner by phone and email for Costco.ca deliveries. Helps members with online ordering through the website as required. Areas of inquiry include website navigation, order placement and delivery follow-up. 
  • Keys notes to computer membership record to document action or conversation. Keys notes to phone system log to classify call resolution. 
  • Operates as a liaison between members, vendors, buying and operations employees.
  • Responds to member concerns using problem-solving skills, tact and discretion.
  • Escalates calls to supervisor.
  • Processes a high volume of emails and incoming phone calls.
  • Meets department daily in-bound contact goals.
  • Confirms member addresses, phone numbers, items purchased and quantities.
  • Maintains the quality and consistency of written and oral communications.

Languages:

  • Candidates must be able to communicate in English (oral and written).
  • Bilingualism is preferred.
Pay Details 
$21.00 - 21.00
Pay Rate Type 
Hourly
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About Costco

Sourced by ZipRecruiter

Costco is a membership warehouse club, dedicated to bringing our members the best possible prices on quality brand-name merchandise. With more than 800 locations worldwide, Costco provides a wide selection of merchandise, plus the convenience of specialty departments and exclusive member services, all designed to make your shopping experience a pleasurable one. Today, as the company evolves, it stays true to the qualities that helped attract and retain millions of loyal members around the globe: Commitment to quality. Costco warehouses carry about 4,000 SKUs (stock keeping units) compared to the 30,000 found at most supermarkets. By carefully choosing products based on quality, price, brand, and features, the company can offer the best value to members.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Issaquah, WA, US

Year founded

1983