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Assistant Home Inbound Call Center Jobs in Ontario

Leap Recruitment Partners

Account Analyst

Markham, ON · On-site

$19.15/hr

Call Centre Billing Representative, handling approximately 50 inbound calls per day Key Responsibilities: Provide "brilliant" customer service to Licensed Insurance Advisors and other staff from both ...

Miele

Bilingual Customer Service Representative

Vaughan, ON · On-site

CA$50K - CA$60K/yr

Handle a high volume of inbound and outbound customer calls in a timely, professional, and friendly ... Accurately document all customer interactions in the call centre database in a clear, organized ...

Miele

Bilingual Customer Service Representative

Vaughan, ON · On-site

CA$50K - CA$60K/yr

Handle a high volume of inbound and outbound customer calls in a timely, professional, and friendly ... Accurately document all customer interactions in the call centre database in a clear, organized ...

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Assistant Home Inbound Call Center jobs near you

Customer Service Representative

PGW Auto Glass

Kitchener, ON

CA$20/hr

Full-time

Posted 8 days ago

PGW Auto Glass rating

4.9

Company rating: 4.9 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

399th of 416 rated retail wholesalers

Job description

Job Summary: This role involves handling inbound and outbound customer interactions to ensure accurate scheduling, billing, and service resolution. The ideal candidate will have strong communication skills, problem-solving abilities, and a commitment to delivering excellent customer service.

In this role, you will manage customer inquiries, orders, complaints, troubleshooting, and returns while working closely with distribution centers, third-party carriers, and suppliers to resolve issues efficiently in a fast paced, team-oriented environment. 

Key Responsibilities & Duties:   

·       Respond to inbound customer calls and emails regarding price quotes, orders, scheduling, billing, and service inquiries.

·       Provide professional and efficient customer service while maintaining a high level of courtesy and accuracy.

·       Troubleshoot and resolve customer complaints, including shipping issues, product concerns, and service discrepancies.

·       Facilitate returns and coordinate with distribution centers and suppliers to ensure accurate processing.

·       Maintain accurate documentation of customer interactions, issues, and resolutions using CRM software.

·       Follow up with customers throughout the resolution process to ensure satisfaction.

·       Route calls to the appropriate department when necessary, ensuring a seamless customer experience.

·       Assist in generating sales and upselling opportunities based on inbound customer inquiries.

·       Stay knowledgeable about product inventory, ADAS systems, and calibration processes to provide accurate information to customers.

·       Ensure consistent communication between the company and customers to foster strong relationships.

·       Perform data entry, process cancellations, credits, and invoicing as needed.

·       Support additional call center functions and assume other duties as assigned.

Qualifications & Skills:  

·       Strong verbal and written communication skills with the ability to convey information clearly and professionally.

·       Previous customer service experience in a call center environment.

·       Ability to multi-task in a fast-paced, high-volume environment.

·       Strong problem-solving and conflict resolution skills.

·       Attention to detail and ability to work under frequent interruptions.

·       Experience using CRM systems and data entry tools.

·       Sound knowledge of customer service principles and best practices.

·       Ability to work independently and as part of a team.

·       High School diploma or equivalent required.

Work Environment & Physical Requirements (if applicable):  

·       Work is primarily sedentary; must be able to sit for extended periods while using a computer, keyboard, and mouse.

·       Occasional lifting and moving up to 50 lbs. may be required.

·       Fast-paced environment with frequent customer interactions and problem resolution.

·       Some overtime may be required as needed.

Pay Rate: $20. per hour

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