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Assistant Home Inbound Call Center Jobs in Troy, MI

Call Center Agent

Roseville, MI · On-site

$15 - $18/hr

... assist callers during critical moments - from medical inquiries to locksmith requests ... We handle inbound calls only; no sales or outbound calling required. No experience needed as we ...

... assist callers during critical moments - from medical inquiries to locksmith requests ... We handle inbound calls only; no sales or outbound calling required. No experience needed as we ...

Call Center Representative

Troy, MI · On-site

$15 - $18.75/hr

Call Center Representative Are you a people person who loves connecting with others and helping ... Making outbound and taking inbound calls with a smile and positive attitude * Setting up ...

Call Center Representative

Troy, MI · On-site

$15 - $18.75/hr

Call Center Representative Are you a people person who loves connecting with others and helping ... Making outbound and taking inbound calls with a smile and positive attitude * Setting up ...

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Assistant Home Inbound Call Center information

See Troy, MI salary details

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How much do assistant home inbound call center jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for assistant home inbound call center in Troy, MI is $16.94, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $17.79 per hour, depending on experience, location, and employer.

What are the most commonly searched types of Home Inbound Call Center jobs in Troy, MI?

The most popular types of Home Inbound Call Center jobs in Troy, MI are:

What cities near Troy, MI are hiring for Assistant Home Inbound Call Center jobs?

Cities near Troy, MI with the most Assistant Home Inbound Call Center job openings:

Call Center Representative (On-Site)

Edcor Data Services LLC

Troy, MI • On-site

$15.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago


Job description

Edcor is seeking additional Call Center Agents (no sales) to join our inbound call center in Troy, MI. We have full (40 hours) and “you pick your shift” part time (20 hours) positions available. Every position offers excellent benefits including medical, dental, vision, 401k, disability & life insurance. Edcor offers QUARTERLY bonuses (up to 4 bonuses a year!), merit increases, vacation & sick time!


Summary:

Call Center Agents are the front line for our customers and the face of Edcor. No selling involved. We answer simple service and claims questions about human resource benefits.

Essential Duties and Responsibilities: (Other duties may be assigned)

  • Receives inbound calls from Edcor’s customers regarding their tuition assistance applications, reimbursement requests, and other program related questions.
  • Uses dual monitors, policy reference and claims reference tools to provide accurate and consistent information.
  • Maintains contact center database by entering call log notes and important call information.
  • Ability to meet or exceed expectations of job performance which includes call monitors, Key Performance Indicators (KPI), and Service Level Agreements (SLA).

Skills/ Qualifications:

  • Customer Focus
  • Effective Communication
  • Effective Listener
  • Problem-Solving

Job Requirements:

  • High School Diploma or equivalent.
  • 1-4 years of customer service experience, preferably within a call center environment.
  • Basic Computer knowledge (Microsoft Suite, Outlook, Internet Explorer, etc.)
  • Ability to remain flexible and adaptable in a fast-paced environment.


Pay / Location:

  • $15.50/hour + quarterly quality bonus, depending on experience
  • In office - Troy, Michigan