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Remote Home Inbound Call Center Jobs (NOW HIRING)

Cubesmart

Remote Inbound Call Center Agent

Phoenix, AZ · On-site +1

Overview CubeSmart is looking for an Inbound Call Center Agent, you will play a key role in offering our current and potential Customers storage options by providing recommendations and ensuring ...

AnswerNet

Inbound Call Center Agent

$16.50/hr

Inbound Call Center Agent Hours: Vary Monday - Friday: 08:00 AM - 10:00 PM Saturday - Sunday: 10:00 AM - 07:00 PM Salary: $16.50 an hour Benefits available after 60 Days for Full-Time Employees About ...

Scope Services

Call Center

Saint Joseph, MI · Remote

$15 - $19/hr

Answer inbound customer calls professionally * Schedule appointments and update customer accounts ... Fully remote work-from-home position * Paid training * Supportive virtual team environment Benefits ...

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How much do remote home inbound call center jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for remote home inbound call center in the United States is $17.33, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $18.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Home Inbound Call Center Representative, and why are they important?

To thrive as a Remote Home Inbound Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and sometimes VoIP technology is often required. Exceptional listening skills, patience, and the ability to stay organized while multitasking set top performers apart. These skills are crucial for delivering excellent customer service, resolving issues efficiently, and maintaining customer satisfaction in a virtual environment.

What is a Remote Home Inbound Call Center job?

A Remote Home Inbound Call Center job involves working from home to answer incoming calls from customers on behalf of a company. These roles typically include providing customer support, handling inquiries, processing orders, or resolving issues. Employees use their own equipment, such as a computer and headset, and connect to the company's systems via the internet. This position is ideal for individuals seeking flexible work arrangements and the ability to work from any location.

What is the difference between Remote Home Inbound Call Center vs Remote Home Customer Service Representative?

AspectRemote Home Inbound Call CenterRemote Home Customer Service Representative
Primary RoleHandling inbound calls for various clients, providing support and informationAssisting customers with inquiries, complaints, and product/service information
Required SkillsCommunication, problem-solving, multitaskingCommunication, patience, product knowledge
Work EnvironmentHome-based, call center setupHome-based, individual customer interactions
CertificationsTypically none required; customer service skills preferredTypically none required; customer service experience preferred

While both roles involve working from home and handling inbound calls, the Remote Home Inbound Call Center often supports multiple clients or products within a call center environment, whereas the Remote Home Customer Service Representative usually focuses on assisting customers for a specific company or brand. Both positions require strong communication skills and are popular in the remote work industry.

What are some common challenges faced by remote home inbound call center agents, and how can they be addressed?

Remote home inbound call center agents often face challenges such as maintaining focus in a home environment, managing high call volumes, and ensuring clear communication without face-to-face interaction. To address these, it's important to establish a dedicated, quiet workspace, follow a structured daily routine, and utilize company-provided tools for collaboration and support. Regular check-ins with supervisors and team members, as well as ongoing training, can also help agents stay connected and perform effectively.
What cities are hiring for Remote Home Inbound Call Center jobs? Cities with the most Remote Home Inbound Call Center job openings:
What are the most commonly searched types of Home Inbound Call Center jobs? The most popular types of Home Inbound Call Center jobs are:
What states have the most Remote Home Inbound Call Center jobs? States with the most job openings for Remote Home Inbound Call Center jobs include:
Remote Home Inbound Call Center jobs near you
Remote Inbound Call Center Agent

Remote Inbound Call Center Agent

Cubesmart

Phoenix, AZ • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

CubeSmart rating

6.6

Company rating: 6.6 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

8th of 27 rated removal and storage companies

Job description

Overview
CubeSmart is looking for an Inbound Call Center Agent, you will play a key role in offering our current and potential Customers storage options by providing recommendations and ensuring customer satisfaction.
Who we are:
At CubeSmart, we're intentional about culture. You can experience it everywhere from our mission statement of "genuine care" to our "It's What's Inside That Counts" tagline to calling each other "teammates" rather than employees. This spirit fosters a fun and collaborative environment that has resulted in our rapid growth and being recognized amongst the top in our industry.
CubeSmart's award-winning team is made up of people who genuinely care. Teammates care about our customers and the life events and/or business needs they are facing. Teammates are passionate, responsible and understanding. The CubeSmart team is made up of people who have a can-do attitude, are committed to their own success and the success of the company, and lead by example.
If this sounds like a team and culture that matches your personal values and motivations, we want to hear from you.
Responsibilities
The primary functions of the Inbound Call Center Agent are to handle sales and service calls that come in from potential Customers, enter information into our database, and resolve Customer concerns while upholding the highest level of customer service. Specifically, the Inbound Call Center Agent will:
  • Communicate with customers via the telephone to furnish information requested by our customers.
  • Make recommendations based on customer's storage needs, determine location and availability of units, and complete rental reservation information.
  • Answer questions and complaints concerning billing or services rendered, refer complaints to designated departments or stores for investigation.
  • Provide outstanding customer service to customers and internal teammates.
  • Meet operational performance standards, goals and metrics.

Qualifications
Cube Smart seeks someone who enjoys Customer interaction. We want to ensure that our Customers are treated with the highest level of courtesy and professionalism.
The successful Inbound Call Center Agent (Full-time) candidate will have:
  • A high school diploma or general education degree (GED).
  • A minimum of two years of customer service and/or sales experience.
  • Sales acumen and professional demeanor.
  • Strong verbal and written communication skills
  • Strong multi-tasking and problem solving skills.
  • Ability to work well in a busy environment and meet deadlines.
  • Ability to work independently with minimal supervision.
  • Ability to follow a call flow and close the sale over the telephone..
  • Ability to meet and exceed sales goals.
  • Must be flexible with your schedule and able to work weekends.
  • Candidates must be authorized to work in the U.S. without the need for current or future sponsorship.
  • Bilingual is a plus!

Note: You must have the ability to work at least one weekend day and successfully complete post offer background check and drug screen.
The physical demands described here are representative of those that must be met by you to successfully perform the essential functions of this job. While performing the duties of this job, you will be required to sit for long periods of time and speak on the telephone. The nature of work requires an ability to effectively communicate and exchange information.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
CubeSmart offers a comprehensive benefits package that includes:
Competitive Hourly Base + Monthly Bonus
  • Paid training
  • Paid Time Off - Vacation, Sick and Holidays
  • Medical, Dental & Vision Coverage
  • 401k Retirement plan with company match
  • Company paid short-term disability
  • Tuition Reimbursement
  • Teammate Discounts

We are an Equal Opportunity Employer, Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

What CubeSmart employees say

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About CubeSmart

Sourced by ZipRecruiter

At CubeSmart, we're intentional about culture. You can experience it everywhere from our mission statement of "genuine care" to our "It's What's Inside That Counts" tagline to calling each other "teammates" rather than employees. This spirit fosters a fun and collaborative environment that has resulted in our rapid growth and being recognized amongst the top in our industry. CubeSmart's award-winning team is made up of people who genuinely care. Teammates care about our customers and the life events and/or business needs they are facing. Teammates are passionate, responsible and understanding. The CubeSmart team is made up of people who have a can-do attitude, are committed to their own success and the success of the company, and lead by example. If this sounds like a team and culture that matches your personal values and motivations, we want to hear from you.

Industry

Warehousing and storage

Company size

5,001 - 10,000 Employees

Headquarters location

Malvern, PA, US

Year founded

2004

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