ZipRecruiter

Log In

2

Remote Home Inbound Call Center Jobs in Colorado

Humana, Inc.

Grievances & Appeals Representative

Rico, CO · On-site +1

$34K - $45K/yr

Previous inbound call center or related customer service experience. * Grievance and appeals ... This is a remote position. * Work Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.; however ...

Solari

Peer Support Specialist - Remote

Denver, CO · On-site +1

$19.66 - $21.69/hr

Operates within the scope of work for a behavioral health call center; demonstrates effort toward ... Sun/Wed-Fri 1:30 PM-12:00 AM (Swing Shift) Work From Home Setup: A hardwired internet connection is ...

Solari

Peer Support Specialist - Remote

Denver, CO · Remote

$19.66 - $21.69/hr

Operates within the scope of work for a behavioral health call center; demonstrates effort toward ... Sun/Wed-Fri 1:30 PM-12:00 AM (Swing Shift) Work From Home Setup: A hardwired internet connection is ...

Zero Homes

Home Advisor

Denver, CO · Remote

$100K - $350K/yr

... remote) home energy assessment process. You're a strong communicator with a high attention to ... Hubspot, Zoom, phone call apps, etc.). * You are self-motivated, ambitious, growth-minded, and have ...

Zero Homes

Home Advisor

Denver, CO · Remote

$100K - $350K/yr

... remote) home energy assessment process. You're a strong communicator with a high attention to ... Hubspot, Zoom, phone call apps, etc.). * You are self-motivated, ambitious, growth-minded, and have ...

next page

Showing results 1-20

All JobsHome Inbound Call Center JobsRemote Home Inbound Call Center JobsRemote Home Inbound Call Center Jobs in Colorado

Remote Home Inbound Call Center information

What are the key skills and qualifications needed to thrive as a remote home inbound call center representative?

To thrive as a Remote Home Inbound Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and sometimes VoIP technology is often required. Exceptional listening skills, patience, and the ability to stay organized while multitasking set top performers apart. These skills are crucial for delivering excellent customer service, resolving issues efficiently, and maintaining customer satisfaction in a virtual environment.

What is a remote home inbound call center?

A Remote Home Inbound Call Center job involves working from home to answer incoming calls from customers on behalf of a company. These roles typically include providing customer support, handling inquiries, processing orders, or resolving issues. Employees use their own equipment, such as a computer and headset, and connect to the company's systems via the internet. This position is ideal for individuals seeking flexible work arrangements and the ability to work from any location.

What is the difference between Remote Home Inbound Call Center vs Remote Home Customer Service Representative?

AspectRemote Home Inbound Call CenterRemote Home Customer Service Representative
Primary RoleHandling inbound calls for various clients, providing support and informationAssisting customers with inquiries, complaints, and product/service information
Required SkillsCommunication, problem-solving, multitaskingCommunication, patience, product knowledge
Work EnvironmentHome-based, call center setupHome-based, individual customer interactions
CertificationsTypically none required; customer service skills preferredTypically none required; customer service experience preferred

While both roles involve working from home and handling inbound calls, the Remote Home Inbound Call Center often supports multiple clients or products within a call center environment, whereas the Remote Home Customer Service Representative usually focuses on assisting customers for a specific company or brand. Both positions require strong communication skills and are popular in the remote work industry.

What are some common challenges faced by remote home inbound call center agents, and how can they be addressed?

Remote home inbound call center agents often face challenges such as maintaining focus in a home environment, managing high call volumes, and ensuring clear communication without face-to-face interaction. To address these, it's important to establish a dedicated, quiet workspace, follow a structured daily routine, and utilize company-provided tools for collaboration and support. Regular check-ins with supervisors and team members, as well as ongoing training, can also help agents stay connected and perform effectively.
What are the most commonly searched types of Home Inbound Call Center jobs in Colorado? The most popular types of Home Inbound Call Center jobs in Colorado are:
What cities in Colorado are hiring for Remote Home Inbound Call Center jobs? Cities in Colorado with the most Remote Home Inbound Call Center job openings:
Remote Home Inbound Call Center jobs near you

Veterinary Call Center Specialist - Denver, CO

Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare

Fort Collins, CO • Remote

$16.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Join Heartstrings Pet Hospice as a Remote Veterinary Call Center Specialist (Veterinary Care Specialist)NOW Hiring Remote Veterinary Call Center Specialist in: Denver, Ft. Collins, Colorado Springs & Other Colorado Areas.

Make a meaningful difference - one compassionate conversation at a time.

Heartstrings Pet Hospice is seeking an experienced Call Center Representative, internally known as a Veterinary Care Specialist (VCS), to join our growing, mission-driven team. This role is 100% remote and plays a critical part in supporting families during some of the most emotional moments of their lives.

As a nationally recognized provider of in-home end-of-life care, hospice, and aftercare services, Heartstrings Pet Hospice is dedicated to ensuring every pet's final journey is guided by Compassion, Dignity, Respect, and Empathy. Our Call Center team is often the first point of contact for families, and their calm, caring presence sets the tone for everything that follows.

If you have a heart for helping people, thrive in fast-paced call environments, and want your work to truly matter - this role may be for you.

Requirements

Essential Functions & Responsibilities
  • Compassionately guide emotionally charged conversations related to:
    • In-home euthanasia
    • Hospice and palliative care
    • Quality-of-life concerns
    • Behavioral emergencies, including aggression or bite incidents
  • Deliver exceptional customer service through thoughtful, empathetic interactions with pet families
  • Handle a high volume of inbound calls in a remote, work-from-home environment
  • Accurately collect and document pet, family, and medical information
  • Schedule appointments efficiently using Heartstrings' scheduling platforms
  • Meet or exceed productivity, quality, and performance expectations
  • Demonstrate reliability, accountability, and sound judgment while adhering to assigned schedules
  • Collaborate with veterinarians and leadership to ensure seamless family support
  • Maintain punctuality, including attendance, break times, and shift coverage
  • Perform additional duties as needed to uphold the highest level of service excellence

Benefits

Requirements
  • Prior experience in:
    • High-volume call centers
    • Customer service roles such as (Funeral Assistant, Veterinary Technician, Hospice) etc.
    • Funeral Assistant, Medical, Veterinary Technician, or Hospice environments (strongly preferred)
  • Reliable wired Ethernet internet connection required
    (Satellite internet and 4G/5G hotspots are not supported) - Mandatory Internet Speed Test during Interview
  • Ability to quickly learn and navigate multiple software platforms, including:
    • Google Workspace (Gmail, Calendar, Maps)
    • Scheduling and phone systems
    • Zoom and internal communication tools
  • Comfortable working independently and succeed with minimal peer interaction
  • Strong attention to detail, adaptability and ability to exceed expectations in a growing organization
  • Dependable and punctual expected to be present and on time for every scheduled shift and meeting
  • Ability to attend and complete a mandatory 2-week training program at the start of employment
    (Training attendance is mandatory and an essential function of this role; employment will-not begin without full participation)
Physical Job Requirements
  • Ability to sit for extended periods of time
  • Manual dexterity to work continuously on a computer and keyboard
  • Ability to lift up to 15 pounds as needed
Schedule
  • Shift Hours: 6:00PM - 2:00AM (HST)
  • Schedules include evenings, weekends, and holidays
  • Mandatory 2-week paid training program at the start of employment
Benefits
  • Medical Insurance Plans, including a 100% employee-funded HSA option
  • Dental and Vision Insurance
  • Company-funded Wellness Resources
    (Mental, Financial, and Physical Health)
  • Life Insurance (Basic, Voluntary, and AD&D)
  • Short-Term and Long-Term Disability Insurance
  • Retirement Plan options:
    • Traditional 401(k)
    • Roth 401(k)
  • Generous Paid Time Off
  • Paid Parental Leave
  • Bereavement Leave
  • Ongoing Training & Professional Development
  • Pet Insurance
  • Fully Remote Work-From-Home Environment
Compensation
  • Hourly, non-exempt position
  • Eligible for overtime
  • Starting pay: $16.50 per hour

Apply