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Remote Home Inbound Call Center Jobs in Colorado

Solari

Peer Support Specialist - Remote

Denver, CO · On-site +1

$19.66 - $21.69/hr

Remote full-time opportunity to work from home - Applicants must live in Colorado Work Schedule (1 ... Operates within the scope of work for a behavioral health call center; demonstrates effort toward ...

Solari

Peer Support Specialist - Remote

Denver, CO · Remote

$19.66 - $21.69/hr

Remote full-time opportunity to work from home - Applicants must live in Colorado Work Schedule (1 ... Operates within the scope of work for a behavioral health call center; demonstrates effort toward ...

WPS Health Solutions

Customer Care Center Rep

Denver, CO · On-site +1

$20.50/hr

Monday-Friday, from 8:30am-5:00pm CT. (once fully trained) Work Location We are open to remote work ... call center environment. * Strong verbal and written communication skills with the ability to ...

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Remote Home Inbound Call Center information

What are the key skills and qualifications needed to thrive as a Remote Home Inbound Call Center Representative, and why are they important?

To thrive as a Remote Home Inbound Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and sometimes VoIP technology is often required. Exceptional listening skills, patience, and the ability to stay organized while multitasking set top performers apart. These skills are crucial for delivering excellent customer service, resolving issues efficiently, and maintaining customer satisfaction in a virtual environment.

What are some common challenges faced by remote home inbound call center agents, and how can they be addressed?

Remote home inbound call center agents often face challenges such as maintaining focus in a home environment, managing high call volumes, and ensuring clear communication without face-to-face interaction. To address these, it's important to establish a dedicated, quiet workspace, follow a structured daily routine, and utilize company-provided tools for collaboration and support. Regular check-ins with supervisors and team members, as well as ongoing training, can also help agents stay connected and perform effectively.

What is a Remote Home Inbound Call Center job?

A Remote Home Inbound Call Center job involves working from home to answer incoming calls from customers on behalf of a company. These roles typically include providing customer support, handling inquiries, processing orders, or resolving issues. Employees use their own equipment, such as a computer and headset, and connect to the company's systems via the internet. This position is ideal for individuals seeking flexible work arrangements and the ability to work from any location.

What is the difference between Remote Home Inbound Call Center vs Remote Home Customer Service Representative?

AspectRemote Home Inbound Call CenterRemote Home Customer Service Representative
Primary RoleHandling inbound calls for various clients, providing support and informationAssisting customers with inquiries, complaints, and product/service information
Required SkillsCommunication, problem-solving, multitaskingCommunication, patience, product knowledge
Work EnvironmentHome-based, call center setupHome-based, individual customer interactions
CertificationsTypically none required; customer service skills preferredTypically none required; customer service experience preferred

While both roles involve working from home and handling inbound calls, the Remote Home Inbound Call Center often supports multiple clients or products within a call center environment, whereas the Remote Home Customer Service Representative usually focuses on assisting customers for a specific company or brand. Both positions require strong communication skills and are popular in the remote work industry.

What are the most commonly searched types of Home Inbound Call Center jobs in Colorado? The most popular types of Home Inbound Call Center jobs in Colorado are:
What cities in Colorado are hiring for Remote Home Inbound Call Center jobs? Cities in Colorado with the most Remote Home Inbound Call Center job openings:
Remote Home Inbound Call Center jobs near you
Peer Support Specialist - Remote

Peer Support Specialist - Remote

Solari

Denver, CO • On-site, Remote

$19.66 - $21.69/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Remote full-time opportunity to work from home - Applicants must live in Colorado
Work Schedule (1 opening):
Tues-Sat 12:30 PM-9:00 PM
The Job/What You'll Do:
The Peer Support Specialist here at Solari provides friendly, empathetic, and supportive phone line support for those who desire an authentic human connection to support them in their recovery. Respond to the caller by using person-first language and assertive communication. Connects with the caller's issues through mutuality and inspires hope. The Peer Support Specialist assists individuals who call because they may be experiencing loneliness, isolation, fear, lack of support, and/or lack of resources. The Peer Support Specialist offers support, not solutions.
Responsibilities:
  • Promotes excellent customer experience with individuals and families.
  • Using their own personal experience and engaging with individuals served to establish a collaborative relationship by conveying respect for the person, acceptance, and a non-judgmental attitude.
  • Serves as a role model and advocates for individuals in communicating their preferences and needs.
  • Helps the caller to clarify and validate the situation and/or their responses/feelings and identify effective coping strategies.
  • Promotes a recovery-based approach to care that emphasizes hope, respect, self-direction, and empowerment.
  • Provide information about other community-based services where appropriate.
  • Uses and discloses an individual's protected health information in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
  • Documents all services and significant individual interactions in the electronic health record.
  • Demonstrates the ability to identify a crisis call and follow policies and procedures for connecting crisis callers to the crisis line.
  • Operates within the scope of work for a behavioral health call center; demonstrates effort toward company-wide and call center initiatives.
  • Other duties as assigned

Knowledge, Skills, Abilities:
  • Knowledge of recovery principles; Colorado system principles; Exceptional interpersonal skills; Accountable to individuals served; Empathetic; Good verbal communication skills.
  • Ability to act professionally and maintain appropriate boundaries with clients and staff.
  • Ability to report as scheduled to work, meetings, training, and job-related activities prepared
  • Ability to consistently demonstrate compassion and meet people with compassion; Effort, every interaction deserves my best effort; and Ownership, which drives the company's success.
  • Maintains an open and accepting mindset by being an active learner, participating in discussions with others, trying new approaches and ideas, and being self-aware and self-reflective for continual personal, professional, and leadership growth.

Education & Experience:
  • Experience in the field as a Peer/Recovery Support Specialist
  • Lived personal experience with recovery
  • One year of office volunteer or work experience required
  • Completion of Peer/Recovery Support Specialist Certification, preferred but not required
  • GED/High School Diploma

Remote opportunity to work from home - Applicants must live in Colorado
Work Schedule (1 opening):
Tues-Sat 12:30 PM-9:00 PM
Wireless (Wi-Fi) connection is not permitted for this position; you must be connected to your home internet modem with Ethernet cabling (Cat5e or better - this can be provided to staff as needed)
The candidate's applicable education and experience will determine where a candidate falls in the position range.
Pay Range
$19.66-$21.69 USD
Working Conditions:
While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Exposure to noise typical with office operations. Ability to hear and speak. Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency. https://speed.cloudflare.com/
Who We Are & What We Offer:
Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Colorado. Our mission is to Inspire Hope through our talented and compassionate staff.
Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.
  • Friendly work environment
  • Generous paid time off (PTO)
  • Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date
  • Competitive compensation
  • Convenient office locations and Hybrid Schedule
  • On-site fitness room free to all employees (Tempe Office)
  • Basic Life Insurance
  • Voluntary Life, Spouse, Child Insurance
  • Critical Illness w/free dependents
  • Critical Illness Spouse
  • Short Term & Long Term Disability- Starts first of the month after 90 days of employment
  • 401K & 401K Roth - Starts first of the month after 90 days of employment
  • United Pet Care
  • LifeLock for identity theft
  • LYRA EAP Program- 25 free sessions for mental health per family member

Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people come together to make a lifetime impact on each of our Client's lives. All qualified applicants will receive equal consideration for employment.
We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.

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