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Remote Home Inbound Call Center Jobs in Ohio (NOW HIRING)

MDS Communications

Remote Call Center Agent

Cincinnati, OH · Remote

$15 - $16/hr

... work at home free from normal household interruptions Basic computer skills. A commitment and ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

InfoCision

Entry Level Supervisor-Remote

Akron, OH · Remote

$30K/yr

... From Home Ready to take the next step beyond a typical call center role? We're hiring Remote Entry-Level Supervisors to support and coach our call center agents. This is a great opportunity for ...

APS Medical

Supervisor Customer Service

Maumee, OH · Remote

$35K - $45K/yr

... inbound call center team. This position is responsible for providing employees with needed ... Pay - $35K to $45K per year Remote or onsite Essential Duties and Responsibilities * Supervises ...

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Remote Home Inbound Call Center information

What are the key skills and qualifications needed to thrive as a Remote Home Inbound Call Center Representative, and why are they important?

To thrive as a Remote Home Inbound Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and sometimes VoIP technology is often required. Exceptional listening skills, patience, and the ability to stay organized while multitasking set top performers apart. These skills are crucial for delivering excellent customer service, resolving issues efficiently, and maintaining customer satisfaction in a virtual environment.

What are some common challenges faced by remote home inbound call center agents, and how can they be addressed?

Remote home inbound call center agents often face challenges such as maintaining focus in a home environment, managing high call volumes, and ensuring clear communication without face-to-face interaction. To address these, it's important to establish a dedicated, quiet workspace, follow a structured daily routine, and utilize company-provided tools for collaboration and support. Regular check-ins with supervisors and team members, as well as ongoing training, can also help agents stay connected and perform effectively.

What is a Remote Home Inbound Call Center job?

A Remote Home Inbound Call Center job involves working from home to answer incoming calls from customers on behalf of a company. These roles typically include providing customer support, handling inquiries, processing orders, or resolving issues. Employees use their own equipment, such as a computer and headset, and connect to the company's systems via the internet. This position is ideal for individuals seeking flexible work arrangements and the ability to work from any location.

What is the difference between Remote Home Inbound Call Center vs Remote Home Customer Service Representative?

AspectRemote Home Inbound Call CenterRemote Home Customer Service Representative
Primary RoleHandling inbound calls for various clients, providing support and informationAssisting customers with inquiries, complaints, and product/service information
Required SkillsCommunication, problem-solving, multitaskingCommunication, patience, product knowledge
Work EnvironmentHome-based, call center setupHome-based, individual customer interactions
CertificationsTypically none required; customer service skills preferredTypically none required; customer service experience preferred

While both roles involve working from home and handling inbound calls, the Remote Home Inbound Call Center often supports multiple clients or products within a call center environment, whereas the Remote Home Customer Service Representative usually focuses on assisting customers for a specific company or brand. Both positions require strong communication skills and are popular in the remote work industry.

What are the most commonly searched types of Home Inbound Call Center jobs in Ohio? The most popular types of Home Inbound Call Center jobs in Ohio are:
What cities in Ohio are hiring for Remote Home Inbound Call Center jobs? Cities in Ohio with the most Remote Home Inbound Call Center job openings:
Remote Home Inbound Call Center jobs near you
OHIO only - Work at Home Call Center Representative

OHIO only - Work at Home Call Center Representative

InfoCision

Akron, OH • Remote

$11/hr

Other

Medical, Dental, Vision, Retirement

Posted 27 days ago

InfoCision rating

2.9

Company rating: 2.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

71st of 71 rated call and contact centers

Job description

Come grow with us and make a lasting impact. Apply today to begin the process, and you could potentially bestarting, in as soon as a week.

What we do:

  • Work on behalf of wonderful organizations like St. Jude Children's Research Hospital, March of Dimes, Feeding America, College Republicans, The National Rifle Association, and many more.
  • Work in a blended work from home outbound/inbound call center environment where you will talk about topics that matter and raise funds for great organizations !!
  • Our positions are not customer service. They all require sales, whether it be selling memberships, products, or services.

Schedules and Perks:

  • The first week consists of a virtual classroom training, which requires 100% mandatory attendance, and will run from 12p-9p EST Monday through Friday.
  • When signing up for a training class, you will be able to select the full-time or part-time schedule that works best for you and your family, from the following 4 options, which will begin in the second week:
    • 40-hour Full-Time set weekly schedules; 11a-8p EST, 12p-9p EST, or 1p-10p EST
    • 28-hour Part-Time set weekly schedule, 3:30p-9p EST, is offered on a limited basis.
    • 8 hours on the weekend will be required beginning in the second week. Typically, either 9a-6p EST on Saturday or 12p-9p EST on Sunday will be available.
  • Virtual Paid Training
  • Rewards & Recognition Programs
  • Weekly pay, with the ability to access a portion of your earned pay a few times per week
  • Weekly bonus potential
  • Benefits are available for Full-time employees including Medical, Dental, Vision, and 401k

Other Requirements:

  • Computer skills such as the ability to copy and paste, toggle between browsers, and do basic troubleshooting.
  • A willingness to learn, as we believe in owning your own success.
  • A Home office, or dedicated quiet place to work, that is free from noise and distractions.
  • Identity Verification. On the first day of training, you will be required to bring a current, valid photo ID with you to complete this process.
  • Passing Background Check. If your background check is not back by the time we are ready for phone time there may be a disruption in your training.
  • Exceptional conversational skills and the ability to multi-task.

InfoCision. Work Happy. Live Happy.

Salary: $11.00 per hour

Work Location: Remote

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