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Remote Home Inbound Call Center Jobs in Ohio (NOW HIRING)

Great Day Improvements

Call Center Agents

Twinsburg, OH · Remote

$18/hr

MONDAY - FRIDAY 8:30 AM - 5:00 PM / WEEKEND ROTATION ARE REMOTE EVENING HOURS - REMOTE: MONDAY ... Provide an exceptional customer experience with each call. Accurate entry of customer's information ...

Liveops

Remote Customer Service Representative

Lorain, OH · Remote

$20/hr

Provide your own home office equipment. * Handle customer calls, assess needs, and solve problems ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Liveops

Remote Customer Service Representative

Toledo, OH · Remote

$20/hr

Provide your own home office equipment. * Handle customer calls, assess needs, and solve problems ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Liveops

Remote Customer Service Representative

Canton, OH · Remote

$20/hr

Provide your own home office equipment. * Handle customer calls, assess needs, and solve problems ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Liveops

Remote Customer Service Representative

Newark, OH · Remote

$20/hr

Provide your own home office equipment. * Handle customer calls, assess needs, and solve problems ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Liveops

Remote Customer Service Representative

Warren, OH · Remote

$20/hr

Provide your own home office equipment. * Handle customer calls, assess needs, and solve problems ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Liveops

Remote Customer Service Representative

Akron, OH · Remote

$20/hr

Provide your own home office equipment. * Handle customer calls, assess needs, and solve problems ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Liveops

Remote Customer Service Representative

Elyria, OH · Remote

$20/hr

Provide your own home office equipment. * Handle customer calls, assess needs, and solve problems ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Liveops

Remote Customer Service Representative

Lima, OH · Remote

$20/hr

Provide your own home office equipment. * Handle customer calls, assess needs, and solve problems ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Liveops

Remote Customer Service Representative

Dayton, OH · Remote

$20/hr

Provide your own home office equipment. * Handle customer calls, assess needs, and solve problems ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

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Remote Home Inbound Call Center information

What are the key skills and qualifications needed to thrive as a Remote Home Inbound Call Center Representative, and why are they important?

To thrive as a Remote Home Inbound Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and sometimes VoIP technology is often required. Exceptional listening skills, patience, and the ability to stay organized while multitasking set top performers apart. These skills are crucial for delivering excellent customer service, resolving issues efficiently, and maintaining customer satisfaction in a virtual environment.

What are some common challenges faced by remote home inbound call center agents, and how can they be addressed?

Remote home inbound call center agents often face challenges such as maintaining focus in a home environment, managing high call volumes, and ensuring clear communication without face-to-face interaction. To address these, it's important to establish a dedicated, quiet workspace, follow a structured daily routine, and utilize company-provided tools for collaboration and support. Regular check-ins with supervisors and team members, as well as ongoing training, can also help agents stay connected and perform effectively.

What is a Remote Home Inbound Call Center job?

A Remote Home Inbound Call Center job involves working from home to answer incoming calls from customers on behalf of a company. These roles typically include providing customer support, handling inquiries, processing orders, or resolving issues. Employees use their own equipment, such as a computer and headset, and connect to the company's systems via the internet. This position is ideal for individuals seeking flexible work arrangements and the ability to work from any location.

What is the difference between Remote Home Inbound Call Center vs Remote Home Customer Service Representative?

AspectRemote Home Inbound Call CenterRemote Home Customer Service Representative
Primary RoleHandling inbound calls for various clients, providing support and informationAssisting customers with inquiries, complaints, and product/service information
Required SkillsCommunication, problem-solving, multitaskingCommunication, patience, product knowledge
Work EnvironmentHome-based, call center setupHome-based, individual customer interactions
CertificationsTypically none required; customer service skills preferredTypically none required; customer service experience preferred

While both roles involve working from home and handling inbound calls, the Remote Home Inbound Call Center often supports multiple clients or products within a call center environment, whereas the Remote Home Customer Service Representative usually focuses on assisting customers for a specific company or brand. Both positions require strong communication skills and are popular in the remote work industry.

What are the most commonly searched types of Home Inbound Call Center jobs in Ohio? The most popular types of Home Inbound Call Center jobs in Ohio are:
What cities in Ohio are hiring for Remote Home Inbound Call Center jobs? Cities in Ohio with the most Remote Home Inbound Call Center job openings:
Remote Home Inbound Call Center jobs near you
Call Center Agents

Call Center Agents

Great Day Improvements: A Family of Brands

Twinsburg, OH • Remote

$18/hr

Other

PTO

Posted 23 days ago

Great Day Improvements rating

6.8

Company rating: 6.8 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

23rd of 47 rated home improvement suppliers and fitters

Job description

Overview

INSIDE SALED AGENTS - TWINSBURG, OHIO

PAID TRAINING, Up to $18 HOURLY, PTO & BENEFITS - FULL TIME POSITION 

FULL TIME MORNINGS, EVENING & WEEKEND POSITIONS STARTING: $17 HOURLY + BONUSES FOR DAYS & $18 + BONUSES FOR EVENINGS 

IMMEDIATE HIRES AVAILABLE!!!!! Must be willing and able to TRAIN & work at our Twinsburg, OH Corporate office

Great Day Improvements is GROWING! We are seeking friendly, upbeat people to join our Team!

Our Inside Sales Agents are the first point of contact with customers and are responsible for the BEST first impression!

Their primary responsibility is to assist new customers in scheduling a free design consultation with one of our Design Consultants.

We are seeking FULL TIME – MORNINGS, EVENINGS & WEEKENDS

HOURS:

MORNING HOURS - IN OFFICE: MONDAY - FRIDAY 8:30 AM - 5:00 PM  / WEEKEND ROTATION ARE REMOTE

EVENING HOURS - REMOTE: MONDAY-THURSDAY 1:00 PM – 9:30 PM, FRIDAY 11:30 AM - 8:00 PM / WEEKEND ROTATION

Responsibilities

· Answer incoming calls from our customers, uncover their needs and schedule a design consultation with one of our product experts or direct them to the appropriate department.

· Provide an exceptional customer experience with each call.

· Accurate entry of customer’s information into our database to set each appointment.

· Make outbound calls to potential customers as necessary for various follow-up initiatives.

· Additional administrative duties as required.

Qualifications

· Exceptional verbal and written communication skills

· Exceptional listening and problem-solving skills

· Must be very well organized

· Ability to speak clearly and concisely over the phone

· Ability to multi-task (talk and type simultaneously) and overcome objections

· Upbeat, positive and professional attitude – a team player

· Must genuinely enjoy helping customers

· Proficiency with computers is required along with an aptitude to learn our phone and database systems

· Accuracy and attention to detail are must-have traits

· Reliable attendance and punctuality

PAID TRAINING - EQUIPMENT SUPPLIED

-Must have high-speed internet connection

-Must be self-disciplined to stay on task

-Must have ability to speak with customers without any major background noise or distractions while on the phone

-Must be willing and able to TRAIN & work at our Twinsburg, Ohio office

GDI is an Equal Employment Opportunity Employer

#INDGDICCA

What Great Day Improvements employees say

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