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Assistant Home Inbound Call Center Jobs in Michigan

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Handle inbound calls, outbound calls, chats, and online leads * Book appointments efficiently using ... Support Home Care Club members with scheduling and renewals * Complete follow-up calls and ...

Call Center Representative

Farmington, MI ยท On-site

$15.75 - $19.75/hr

Handle inbound calls, outbound calls, chats, and online leads * Book appointments efficiently using ... Support Home Care Club members with scheduling and renewals * Complete follow-up calls and ...

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Call Center Agent

Roseville, MI ยท On-site

$15 - $18/hr

We are an inbound call center only. We do not perform any outbound telemarketing or hard sales calls. To be successful in this role, you must have: * A welcoming voice with an upbeat tone * Strong ...

We are an inbound call center only. We do not perform any outbound telemarketing or hard sales calls. To be successful in this role, you must have: * A welcoming voice with an upbeat tone * Strong ...

Position Summary as an Inbound Call Administrator , you'll play a key role in supporting our ... Check email * Ensure Customer Records are accurate * Assist with customer questions * Provide ...

Call Center Representative

MI ยท On-site

$17/hr

In this role, you will connect with homeowners, generate leads, and schedule free in-home ... Answer inbound calls from advertising campaigns * Maintain accurate records and daily reports

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Assistant Home Inbound Call Center information

What are the most commonly searched types of Home Inbound Call Center jobs in Michigan? The most popular types of Home Inbound Call Center jobs in Michigan are:
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Call Center Representative OnSite

Edcor Data Services LLC

Troy, MI โ€ข On-site

$15.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago


Job description

Job Description

Job Description

Salary: $15.50 Hourly

Edcor is seeking additional Call Center Agents (no sales) to join our inbound call center in Troy, MI. We have full (40 hours) and you pick your shift part time (20 hours) positions available. Every position offers excellent benefits including medical, dental, vision, 401k, disability & life insurance. Edcor offers QUARTERLY bonuses (up to 4 bonuses a year!), merit increases, vacation & sick time!

Summary:

Call Center Agents are the front line for our customers and the face of Edcor. No selling involved. We answer simple service and claims questions about human resource benefits.

Essential Duties and Responsibilities: (Other duties may be assigned)

  • Receives inbound calls from Edcors customers regarding their tuition assistance applications, reimbursement requests, and other program related questions.
  • Uses dual monitors, policy reference and claims reference tools to provide accurate and consistent information.
  • Maintains contact center database by entering call log notes and important call information.
  • Ability to meet or exceed expectations of job performance which includes call monitors, Key Performance Indicators (KPI), and Service Level Agreements (SLA).

Skills/ Qualifications:

  • Customer Focus
  • Effective Communication
  • Effective Listener
  • Problem-Solving

Job Requirements:

  • High School Diploma or equivalent.
  • 1-4 years of customer service experience, preferably within a call center environment.
  • Basic Computer knowledge (Microsoft Suite, Outlook, Internet Explorer, etc.)
  • Ability to remain flexible and adaptable in a fast-paced environment.

Pay / Location:

  • $15.50/hour + quarterly quality bonus, depending on experience
  • In office - Troy, Michigan