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Evening Home Inbound Call Center Jobs in Michigan

Thornton and Grooms

Be Seen First

Call Center Representative

Farmington Hills, MI · On-site

$18 - $24/hr

Handle inbound calls, outbound calls, chats, and online leads * Book appointments efficiently using ... Support Home Care Club members with scheduling and renewals * Complete follow-up calls and ...

Thornton and Grooms

Call Center Representative

Farmington, MI · On-site

$15.75 - $19.75/hr

Handle inbound calls, outbound calls, chats, and online leads * Book appointments efficiently using ... Support Home Care Club members with scheduling and renewals * Complete follow-up calls and ...

New

Luxury Bath Technologies

Call Center Representative

MI · On-site

$17/hr

... Evening Shifts Available About Us With over 25 years in business, Luxury Bath is a leader in the ... In this role, you will connect with homeowners, generate leads, and schedule free in-home ...

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Evening Home Inbound Call Center information

What is the difference between Evening Home Inbound Call Center vs Evening Customer Service Representative?

AspectEvening Home Inbound Call CenterEvening Customer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training providedHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote or home-based, inbound calls, flexible evening hoursRemote or office-based, inbound calls, evening shifts
Industry UsageCustomer support, telecommunication, retailCustomer support, retail, healthcare, technology
Search & Comparison IntentFocus on remote, evening inbound call rolesFocus on customer service roles with evening shifts

The Evening Home Inbound Call Center role primarily involves handling inbound customer calls remotely during evening hours, often requiring minimal credentials and offering flexible work environments. The Evening Customer Service Representative also handles inbound calls but may work in-office or remotely, with similar credentials. Both roles serve customer support functions but differ mainly in work setting and specific industry terminology.

What are the most commonly searched types of Home Inbound Call Center jobs in Michigan? The most popular types of Home Inbound Call Center jobs in Michigan are:
What cities in Michigan are hiring for Evening Home Inbound Call Center jobs? Cities in Michigan with the most Evening Home Inbound Call Center job openings:
Evening Home Inbound Call Center jobs near you

Call Center Representative OnSite

Edcor Data Services LLC

Troy, MI • On-site

$15.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Job Description

Job Description

Salary: $15.50 Hourly

Edcor is seeking additional Call Center Agents (no sales) to join our inbound call center in Troy, MI. We have full (40 hours) and you pick your shift part time (20 hours) positions available. Every position offers excellent benefits including medical, dental, vision, 401k, disability & life insurance. Edcor offers QUARTERLY bonuses (up to 4 bonuses a year!), merit increases, vacation & sick time!

Summary:

Call Center Agents are the front line for our customers and the face of Edcor. No selling involved. We answer simple service and claims questions about human resource benefits.

Essential Duties and Responsibilities: (Other duties may be assigned)

  • Receives inbound calls from Edcors customers regarding their tuition assistance applications, reimbursement requests, and other program related questions.
  • Uses dual monitors, policy reference and claims reference tools to provide accurate and consistent information.
  • Maintains contact center database by entering call log notes and important call information.
  • Ability to meet or exceed expectations of job performance which includes call monitors, Key Performance Indicators (KPI), and Service Level Agreements (SLA).

Skills/ Qualifications:

  • Customer Focus
  • Effective Communication
  • Effective Listener
  • Problem-Solving

Job Requirements:

  • High School Diploma or equivalent.
  • 1-4 years of customer service experience, preferably within a call center environment.
  • Basic Computer knowledge (Microsoft Suite, Outlook, Internet Explorer, etc.)
  • Ability to remain flexible and adaptable in a fast-paced environment.

Pay / Location:

  • $15.50/hour + quarterly quality bonus, depending on experience
  • In office - Troy, Michigan

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