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Assistant Dispatch Manager Jobs (NOW HIRING)

HighGround

Dispatch Manager

Lenexa, KS · On-site

Dispatch Manager - Power Dry (Lenexa, KS) Founded in 1988, Power Dry is a leader in emergency water ... Partner with field leadership to optimize technician utilization and service delivery * Assist with ...

Accurate Personnel

Dispatch Manager

Schaumburg, IL

$85K - $105K/yr

Dispatch Manager (Multiple Openings) - Flatbed & Reefer Operations Location: Schaumburg, IL Pay ... Maintain strong customer service and professional communication * Assist with load planning ...

M HOLDING CO

DISPATCH MANAGER

Phoenix, AZ

Responsibilities include, but are not limited to, the following: * Assist in overseeing timely ... Run and manage the Missing Ticket Report * Ensure that the Dispatch report is updated daily. * Work ...

AMF Driver Services

Dispatch Manager

Alsip, IL

$68K/yr

The Dispatch Manager leads and manages the day-to-day operation of multiple operations/locations ... Setting clear expectations. * Assist with preparing and dispatching orders to the carrier.

ACERTUS

Dispatch Manager

Alsip, IL

$68K/yr

The Dispatch Manager leads and manages the day-to-day operation of multiple operations/locations ... Setting clear expectations. * Assist with preparing and dispatching orders to the carrier.

ACERTUS

Dispatch Manager

Alsip, IL · On-site

$68K - $75K/yr

The Dispatch Manager leads and manages the day-to-day operation of multiple operations/locations ... Setting clear expectations. * Assist with preparing and dispatching orders to the carrier.

AMF Driver Services

Dispatch Manager

Alsip, IL · On-site

$68K - $75K/yr

The Dispatch Manager leads and manages the day-to-day operation of multiple operations/locations ... Setting clear expectations. * Assist with preparing and dispatching orders to the carrier.

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Assistant Dispatch Manager information

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How much do assistant dispatch manager jobs pay per year?

As of Jun 21, 2026, the average yearly pay for assistant dispatch manager in the United States is $57,765.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $68,500.00 per year, depending on experience, location, and employer.

What does an Assistant Dispatch Manager do?

An Assistant Dispatch Manager supports the Dispatch Manager in overseeing the daily operations of a dispatch department, which is responsible for scheduling and coordinating the movement of vehicles, goods, or personnel. They help manage dispatch staff, ensure timely and efficient deliveries, resolve logistical issues, and maintain communication with drivers and clients. Their role often includes monitoring performance, ensuring compliance with safety regulations, and assisting in training new dispatchers.

What are some common challenges faced by Assistant Dispatch Managers, and how can they be overcome?

Assistant Dispatch Managers often face challenges such as coordinating communication between drivers and clients, managing last-minute schedule changes, and ensuring timely deliveries despite unforeseen delays. Effective problem-solving skills and the ability to remain calm under pressure are crucial. Building strong relationships with team members and drivers, utilizing dispatch software efficiently, and maintaining clear communication channels can help overcome these challenges and keep operations running smoothly.

What is the difference between Assistant Dispatch Manager vs Dispatch Coordinator?

AspectAssistant Dispatch ManagerDispatch Coordinator
CredentialsHigh school diploma; some roles prefer experience in logistics or managementHigh school diploma; experience in logistics or customer service often preferred
Work EnvironmentOffice setting, overseeing dispatch operations and team coordinationOffice or field setting, coordinating daily dispatch activities and communication
Employer & Industry UsageLogistics, transportation, delivery companiesTransportation, courier services, freight companies
Search & Comparison IntentUnderstanding managerial support roles in dispatchDay-to-day dispatch coordination and communication tasks

The Assistant Dispatch Manager typically has a supervisory role, supporting dispatch operations and managing staff, while the Dispatch Coordinator focuses on coordinating daily dispatch activities and communication. Both roles are essential in logistics and transportation industries, but they differ in responsibilities and level of oversight.

What are the key skills and qualifications needed to thrive as an Assistant Dispatch Manager, and why are they important?

To thrive as an Assistant Dispatch Manager, you need a solid understanding of logistics, scheduling, and transportation management, often supported by relevant experience or a degree in business or supply chain. Familiarity with dispatch management software, GPS tracking systems, and Microsoft Office Suite is typically required. Strong organizational skills, attention to detail, and effective communication are vital soft skills for coordinating teams and resolving issues quickly. These skills and qualities ensure efficient operations, timely deliveries, and effective team leadership in a fast-paced environment.
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What are the most commonly searched types of Dispatch Manager jobs? The most popular types of Dispatch Manager jobs are:
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Assistant Dispatch Manager jobs near you
Infographic showing various Assistant Dispatch Manager job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 88% Full Time, 10% Part Time, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $57,765 per year, or $27.8 per hour.

Dispatch Manager

HighGround

Lenexa, KS • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description




Job Type: Full-time

Hours: Multiple shifts available; schedule details will be discussed during the interview process.


Dispatch Manager – Power Dry (Lenexa, KS)

Founded in 1988, Power Dry is a leader in emergency water and mold removal services. For more than 37 years, we’ve proudly served the greater Kansas City area, providing exceptional service during some of the most challenging moments in our customers’ lives.

At Power Dry, we’re dedicated to fostering a positive, supportive work culture. We celebrate team wins with fun company events, enjoy catered meals, and are committed to creating an environment where employees can thrive both professionally and personally. Our team members benefit from clear career growth opportunities, hands-on training, and the autonomy to take ownership of their work.

About the Role

Power Dry is seeking an experienced Dispatch Manager to lead and oversee our dispatch and customer service operations. This role is responsible for managing a team of dispatchers, ensuring efficient scheduling and resource allocation, maintaining exceptional customer service standards, and supporting field operations to maximize responsiveness and productivity.

The ideal candidate will have a strong background in dispatch or call center management, excellent leadership skills, and the ability to thrive in a fast-paced, service-oriented environment. This position plays a critical role in ensuring customers receive timely support while field teams are equipped to perform at their best.

Key Responsibilities

  • Lead, coach, and develop the dispatch team to ensure high performance and accountability
  • Manage daily dispatch operations, including scheduling, routing, and workforce planning
  • Monitor incoming service requests and ensure timely assignment of crews and resources
  • Serve as the primary escalation point for customer service and operational issues
  • Track key performance metrics and identify opportunities to improve efficiency and customer satisfaction
  • Coordinate communication between customers, dispatchers, technicians, and management
  • Ensure accurate documentation of service calls, schedules, and operational data
  • Maintain staffing coverage and support scheduling needs across multiple shifts
  • Partner with field leadership to optimize technician utilization and service delivery
  • Assist with process improvement initiatives and implementation of best practices

Qualifications

  • 3–5 years of experience in dispatch management, call center management, or a related leadership role
  • Proven experience supervising and developing teams in a fast-paced environment
  • Strong organizational and problem-solving skills
  • Excellent communication and customer service abilities
  • Ability to manage multiple priorities and make decisions under pressure
  • Experience with scheduling, routing, workforce management, or dispatch software preferred
  • Proficient with Microsoft Office and general computer systems
  • High attention to detail and commitment to operational excellence

Benefits

  • Health Insurance (including Long/Short-Term Disability and options to add Vision and Dental)
  • 401(k) with company matching
  • Paid Time Off and Holidays
  • Bi-weekly compensation
  • All tools and supplies provided
  • Advancement potential

A background check is required. Training will take place in the office. After successful completion of training, employees may be eligible to work from home one day per week.

Visit our website for more information: www.powerdrykc.com

Lenexa-based and operated.