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Assistant Dispatch Manager Jobs in Kansas (NOW HIRING)

ACERTUS

OTR Dispatch Manager

Overland Park, KS

$60K - $70K/hr

Support inbound dispatch calls during high-volume periods. * Assist team members with order entry, chats, and ticket management when operational demand increases. * Collaborate with Accounting and ...

DH Pace

Service & Dispatch Coordinator

Olathe, KS · On-site

Run, review and manage department reports to ensure the department is meeting customer expectations ... Work with estimating team to provide service quotes when required * Assist field techs with ...

DH Pace

Service Dispatch Coordinator

Wichita, KS · On-site

Run, review and manage department reports to ensure the department is meeting customer expectations ... Work with estimating team to provide service quotes when required * Assist field techs with ...

P1 Service LLC

Dispatch Service Coordinator

Wichita, KS · On-site

P1 Service, LLC, is seeking an Dispatch Service Coordinator for our Wichita, KS office. Join our P1 ... * Assist technicians and service managers with material/equipment ordering * Audit calls for ...

P1 Service LLC

Dispatch Service Coordinator

Wichita, KS · On-site

... * Assist technicians and service managers with material/equipment ordering * Audit calls for ... Minimum of 2 year of work experience in operations dispatching or a similar administrative support ...

P1 Service LLC

Dispatch Service Coordinator

Wichita, KS · On-site

Description P1 Service, LLC, is seeking an Dispatch Service Coordinator for our Wichita, KS office ... * Assist technicians and service managers with material/equipment ordering * Audit calls for ...

DH Pace

Service Dispatch Coordinator

Wichita, KS · On-site

Run, review and manage department reports to ensure the department is meeting customer expectations ... Work with estimating team to provide service quotes when required * Assist field techs with ...

DH Pace

Service Dispatch Coordinator

Wichita, KS

Run, review and manage department reports to ensure the department is meeting customer expectations ... Work with estimating team to provide service quotes when required * Assist field techs with ...

DH Pace

Service & Dispatch Coordinator

Olathe, KS · On-site

Run, review and manage department reports to ensure the department is meeting customer expectations ... Work with estimating team to provide service quotes when required * Assist field techs with ...

DH Pace

Service & Dispatch Coordinator

Olathe, KS

Run, review and manage department reports to ensure the department is meeting customer expectations ... Work with estimating team to provide service quotes when required * Assist field techs with ...

DH Pace

Service Dispatch Coordinator

Wichita, KS

Run, review and manage department reports to ensure the department is meeting customer expectations ... Work with estimating team to provide service quotes when required * Assist field techs with ...

DH Pace

Service & Dispatch Coordinator

Olathe, KS

Run, review and manage department reports to ensure the department is meeting customer expectations ... Work with estimating team to provide service quotes when required * Assist field techs with ...

PDS Tech Commercial

PPG Staging/Dispatch

Wichita, KS · On-site

$19/hr

Notes from Manager: Must have SAP knowledge MUST have computer skills - know how to use Excel, send ... Track and report data using Excel and Word . * Assist with material staging, cutting, and preparing ...

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Assistant Dispatch Manager information

What does an assistant dispatch manager do?

An Assistant Dispatch Manager supports the Dispatch Manager in overseeing the daily operations of a dispatch department, which is responsible for scheduling and coordinating the movement of vehicles, goods, or personnel. They help manage dispatch staff, ensure timely and efficient deliveries, resolve logistical issues, and maintain communication with drivers and clients. Their role often includes monitoring performance, ensuring compliance with safety regulations, and assisting in training new dispatchers.

What are the key skills and qualifications needed to thrive as an assistant dispatch manager, and why are they important?

To thrive as an Assistant Dispatch Manager, you need a solid understanding of logistics, scheduling, and transportation management, often supported by relevant experience or a degree in business or supply chain. Familiarity with dispatch management software, GPS tracking systems, and Microsoft Office Suite is typically required. Strong organizational skills, attention to detail, and effective communication are vital soft skills for coordinating teams and resolving issues quickly. These skills and qualities ensure efficient operations, timely deliveries, and effective team leadership in a fast-paced environment.

What are some common challenges faced by assistant dispatch managers, and how can they be overcome?

Assistant Dispatch Managers often face challenges such as coordinating communication between drivers and clients, managing last-minute schedule changes, and ensuring timely deliveries despite unforeseen delays. Effective problem-solving skills and the ability to remain calm under pressure are crucial. Building strong relationships with team members and drivers, utilizing dispatch software efficiently, and maintaining clear communication channels can help overcome these challenges and keep operations running smoothly.

What is the difference between Assistant Dispatch Manager vs Dispatch Coordinator?

AspectAssistant Dispatch ManagerDispatch Coordinator
CredentialsHigh school diploma; some roles prefer experience in logistics or managementHigh school diploma; experience in logistics or customer service often preferred
Work EnvironmentOffice setting, overseeing dispatch operations and team coordinationOffice or field setting, coordinating daily dispatch activities and communication
Employer & Industry UsageLogistics, transportation, delivery companiesTransportation, courier services, freight companies
Search & Comparison IntentUnderstanding managerial support roles in dispatchDay-to-day dispatch coordination and communication tasks

The Assistant Dispatch Manager typically has a supervisory role, supporting dispatch operations and managing staff, while the Dispatch Coordinator focuses on coordinating daily dispatch activities and communication. Both roles are essential in logistics and transportation industries, but they differ in responsibilities and level of oversight.

What cities in Kansas are hiring for Assistant Dispatch Manager jobs?

Cities in Kansas with the most Assistant Dispatch Manager job openings:

Assistant Dispatch Manager jobs near you

OTR Dispatch Manager

Overland Park, KS

Amerifleet Transportation, Inc.
51 - 200 employees
Learn more about Amerifleet Transportation, Inc.external

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

The OTR Dispatch Manager is responsible for overseeing daily dispatch operations to ensure the efficient and timely movement of vehicles across the transportation network. This role manages dispatch staff, monitors performance metrics, resolves escalated issues, and implements operational improvements to support service levels and operational efficiency. The ideal candidate is highly organized, thrives in a fast-paced logistics environment, and has strong leadership, communication, and problem-solving skills.

Schedule: Monday - Friday, 7:30am - 5:00pm

Pay: $60,000- 70,000 Based on experience

What will you be doing?

  • Lead and manage the daily operations of the dispatch team to ensure efficient routing and scheduling of drivers.

  • Monitor team productivity and provide coaching, feedback, and development to improve performance.

  • Organize workflow and ensure dispatch staff understand responsibilities and assigned tasks.

  • Manage dispatch operations across assigned portfolios, regions, or lanes in accordance with company policies.

  • Analyze operational metrics and reporting to identify opportunities for improvement and cost reduction.

  • Ensure quality, customer satisfaction, and financial commitments are consistently met.

  • Resolve escalated issues involving drivers, customers, and dispatch team members.

  • Support inbound dispatch calls during high-volume periods.

  • Assist team members with order entry, chats, and ticket management when operational demand increases.

  • Collaborate with Accounting and Operations teams to support accurate month-end audits and reporting.

  • Work cross-functionally with IT to resolve system issues and implement enhancements.

  • Ensure service level agreements (SLAs) are consistently met for assigned accounts.

  • Manage scheduling, PTO approvals, timesheets, and coverage planning for dispatch staff.

  • Partner with the People & Culture team on hiring, onboarding, coaching, and employee development initiatives.

What are we looking for?

  • High school diploma or equivalent required.

  • Associate’s degree in business, logistics, or a related field preferred.

  • 3+ years of dispatch, transportation, or logistics experience, preferably in a leadership or supervisory capacity.

  • Strong understanding of transportation or logistics operations.

  • Excellent organizational and time-management skills.

  • Strong communication and interpersonal abilities.

  • Ability to multitask and prioritize in a fast-paced environment.

  • Strong attention to detail and accuracy.

  • Experience using dispatch systems, order entry software, and Microsoft Office.

  • Ability to analyze operational metrics and implement process improvements.

  • Customer service and problem-resolution skills.

Benefits

At ACERTUS. we believe our employees are our greatest asset. That's why we offer a comprehensive benefits package designed to support your health, financial well-being, work-life balance, and professional growth.

Medical, Dental, and Vision

Voluntary Life/Disability, Accident, Critical Illness, and Hospital Indemnity

Company Paid Basic Life and Long-Term Disability

Company Paid Time Off (PTO)

7 Company-Paid Holidays plus 1 Floating Holiday

401(k) with company match

Tuition Reimbursement, Financial wellness resources, Retirement planning, and legal services

Employee discount programs

Complimentary Grubhub+ membership

Casual dress code

 

About ACERTUS

ACERTUS is as an automotive logistics provider that utilizes technology to provide unparalleled service and visibility into the transportation process accompanied by a full suite of vehicle lifecycle solutions. Our people, process, and innovative technology are the engine behind our relentless drive to deliver. We believe in enhancing our customers’ experience by providing end-to-end solutions throughout the lifecycle of a vehicle. ACERTUS offers a suite of vehicle transportation services, customizable technology, a national title and registration platform, compliance services, home delivery and pickup, and a growing vehicle storage footprint throughout North America.

ACERTUS is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.