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Assistant Dispatch Manager Jobs in Tennessee (NOW HIRING)

U.S. Venture, Inc.

Dispatch Supervisor

Nashville, TN · On-site

$28/hr

Support the Operations Manager in achieving all site, dispatch, and office needs. Responsible for ... May assist with safety training and communication programs. * Backup driver, order pulling ...

Transdev

Dispatcher / Road Supervisor

Knoxville, TN · On-site

$26.65 - $27.49/hr

... dispatch software. * Communicate service updates to management and client contacts. Road Supervision: * Conduct on-scene investigations of accidents, incidents, or breakdowns; assist operators in ...

Transdev

Dispatcher / Road Supervisor

Knoxville, TN

$26.65 - $27.49/hr

... dispatch software. • Communicate service updates to management and client contacts. Road Supervision: • Conduct on-scene investigations of accidents, incidents, or breakdowns; assist operators in ...

Guardian Fleet Services

Dispatcher

Knoxville, TN · On-site

... management. Key Responsibilities * Receive and prioritize incoming service calls from customers ... Dispatch appropriate tow trucks and operators based on call type, location, and equipment needs.

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Assistant Dispatch Manager information

What does an Assistant Dispatch Manager do?

An Assistant Dispatch Manager supports the Dispatch Manager in overseeing the daily operations of a dispatch department, which is responsible for scheduling and coordinating the movement of vehicles, goods, or personnel. They help manage dispatch staff, ensure timely and efficient deliveries, resolve logistical issues, and maintain communication with drivers and clients. Their role often includes monitoring performance, ensuring compliance with safety regulations, and assisting in training new dispatchers.

What are some common challenges faced by Assistant Dispatch Managers, and how can they be overcome?

Assistant Dispatch Managers often face challenges such as coordinating communication between drivers and clients, managing last-minute schedule changes, and ensuring timely deliveries despite unforeseen delays. Effective problem-solving skills and the ability to remain calm under pressure are crucial. Building strong relationships with team members and drivers, utilizing dispatch software efficiently, and maintaining clear communication channels can help overcome these challenges and keep operations running smoothly.

What is the difference between Assistant Dispatch Manager vs Dispatch Coordinator?

AspectAssistant Dispatch ManagerDispatch Coordinator
CredentialsHigh school diploma; some roles prefer experience in logistics or managementHigh school diploma; experience in logistics or customer service often preferred
Work EnvironmentOffice setting, overseeing dispatch operations and team coordinationOffice or field setting, coordinating daily dispatch activities and communication
Employer & Industry UsageLogistics, transportation, delivery companiesTransportation, courier services, freight companies
Search & Comparison IntentUnderstanding managerial support roles in dispatchDay-to-day dispatch coordination and communication tasks

The Assistant Dispatch Manager typically has a supervisory role, supporting dispatch operations and managing staff, while the Dispatch Coordinator focuses on coordinating daily dispatch activities and communication. Both roles are essential in logistics and transportation industries, but they differ in responsibilities and level of oversight.

What are the key skills and qualifications needed to thrive as an Assistant Dispatch Manager, and why are they important?

To thrive as an Assistant Dispatch Manager, you need a solid understanding of logistics, scheduling, and transportation management, often supported by relevant experience or a degree in business or supply chain. Familiarity with dispatch management software, GPS tracking systems, and Microsoft Office Suite is typically required. Strong organizational skills, attention to detail, and effective communication are vital soft skills for coordinating teams and resolving issues quickly. These skills and qualities ensure efficient operations, timely deliveries, and effective team leadership in a fast-paced environment.
What cities in Tennessee are hiring for Assistant Dispatch Manager jobs? Cities in Tennessee with the most Assistant Dispatch Manager job openings:
Assistant Dispatch Manager jobs near you

Dispatch Supervisor

U.S. Venture, Inc.

Nashville, TN • On-site

$28/hr

Full-time

Medical, Retirement, PTO

Posted 18 days ago

U.S. Venture rating

8.2

Company rating: 8.2 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

84th of 404 rated retail wholesalers

Job description

POSITION SUMMARY
As the Dispatch Supervisor you will be responsible for the dispatching of trucks to convey freight to assigned destinations in a timely and efficient manner. Track deliveries via computer systems and monitors communication lines to assist with complex or immediate questions. Determine and review driver assignments, delivery time, and other transportation data to evaluate driver performance. Ensure drivers are educated and compliant with all DOT, state, local, and company regulations. Support the Operations Manager in achieving all site, dispatch, and office needs. Responsible for creating and managing routes, ensuring Drivers complete necessary paperwork, and promote safe driving habits.
The schedule for this role is Monday - Friday 5:30 AM to 2:30 PM or until work is completed.
JOB RESPONSIBILITIES
  • Back up to operations manager for vacations, time off, etc.
  • Schedule all incoming and outgoing mobile transportation, up to and including tankers, end delivery vehicles, and railcars
  • Schedule daily and weekly blending activities as it relates to mins/max's, BPO's and other one-off items
  • Set up, monitor and troubleshoot customer equipment, primarily tank monitors for all applicable customers within Lubricants footprint
  • Work with customers on equipment and supply related issues on a day-to-day basis
  • Provide daily support, scheduling, and direction for drivers around account specific issues
  • Ensure drivers complete all required paperwork: Driver logs, pre and post-trip inspections, and fuel receipts
  • Ensure drivers are completing customer returns within three (3) days of creation
  • Assist with will-call customers
  • Assist with reviewing Samsara driving alerts
  • Track drivers on Elite and close out all routes and open orders daily
  • Complete all routing requests before scheduled cut-off times
  • Backup for Dispatch Supervisor and EComm
  • Assign lines to be pulled by material handlers for will-call and metro routes
  • Answering phone calls in a professional and timely manner
  • Communicates effectively with call center, sales, customers, drivers and other locations
  • Spot check trucks for cleanliness and compliance, assist drivers when a breakdown occurs
  • Prepares and maintains accurate records of vehicles, insurance, and required regulatory filings and reporting.
  • Coordinates repairs and preventative maintenance scheduling that support fleet vehicle availability requirements.
  • May assist with safety training and communication programs.
  • Backup driver, order pulling, operating power equipment as needed
  • Promote and maintain a safe working environment for all team members
  • The duties listed in this job description are not exhaustive. Team members may be asked to perform other job-related instructions given by their supervisor, subject to reasonable accommodation.

OUR BENEFITS
  • Highly competitive wages starting at $28.00/hr!
  • Weekly pay
  • Work boot reimbursement program
  • Safe driving recognition program
  • Healthcare benefits, available your first day on the job
  • 401(k) with Generous Employer Contribution AND Match
  • Paid Vacation, Sick time and Holidays
  • On-the-job training and skill development
  • Tuition Reimbursement
  • Employee Discount Programs

QUALIFICATIONS
Required:
  • Must be 21 years or older (mandatory company policy)
  • Must possess a valid driver's license and good driving record in compliance with our driver policy
  • One (1) year of professional driving experience (cube van, box truck or semi), and satisfactory completion of company road test by qualified assessor
  • Two (2) + years experience in transportation industry
  • Knowledge of DOT regulations and legal requirements for drivers
  • Excellent communication, customer service, and organization skills
  • Ability to be trained and safely use powered industrial trucks (forklifts) and high reach lifts. Pass a forklift certification test
  • Must possess a valid driver's license and good driving record in compliance with our driver policy
  • Ability to safely lift 50 pounds consistently and occasionally lift up to 80 pounds
  • Ability to exert a pushing force of up to 40 pounds - working with barrels and industrial/agricultural/industrial/ag
  • Ability to follow instructions and safe operating procedures
  • Demonstrated ability to provide quality customer service
  • Ability to work overtime as needed
  • Successfully pass a pre-employment drug test (do not test for THC/marijuana)
  • Valid DOT Medical Card or the ability to obtain DOT Medical Card per DOT/FMCSA guidelines and requirements during the hiring process (Please visit the DOT/FMCSA website for a complete list of requirements)

DIVISION:
U.S. AutoForce
U.S. Venture will not offer sponsorship for employment status (including, but not limited to, H-1B, TN, E-3, F1, CPT, OPT, STEM OPT, visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require U.S. Venture's sponsorship to continue to work legally in the United States. In general, U.S. Venture does not sponsor candidates for nonimmigrant visas or permanent residency except when there is a specific business need.
U.S. Venture will not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed recruitment Master Service Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement, U.S. Venture shall reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of U.S. Venture.
U.S. Venture, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristic. If you need assistance or an accommodation due to a disability, you may call Human Resources at (920) 739-6101.
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