... assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Ensure that all items listed on the Customer Service Store Visit Audit and Loss ...
... assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Ensure that all items listed on the Customer Service Store Visit Audit and Loss ...
... assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Ensure that all items listed on the Customer Service Store Visit Audit and Loss ...
... assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Ensure that all items listed on the Customer Service Store Visit Audit and Loss ...
... assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Ensure that all items listed on the Customer Service Store Visit Audit and Loss ...
... assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Ensure that all items listed on the Customer Service Store Visit Audit and Loss ...
... assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Ensure that all items listed on the Customer Service Store Visit Audit and Loss ...
... assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Ensure that all items listed on the Customer Service Store Visit Audit and Loss ...
... assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Ensure that all items listed on the Customer Service Store Visit Audit and Loss ...
... assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Ensure that all items listed on the Customer Service Store Visit Audit and Loss ...
... assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Ensure that all items listed on the Customer Service Store Visit Audit and Loss ...
... assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Ensure that all items listed on the Customer Service Store Visit Audit and Loss ...
... assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Ensure that all items listed on the Customer Service Store Visit Audit and Loss ...
... assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Ensure that all items listed on the Customer Service Store Visit Audit and Loss ...
... assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Ensure that all items listed on the Customer Service Store Visit Audit and Loss ...
... assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Ensure that all items listed on the Customer Service Store Visit Audit and Loss ...
... assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Ensure that all items listed on the Customer Service Store Visit Audit and Loss ...
... assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Ensure that all items listed on the Customer Service Store Visit Audit and Loss ...
Charter Services Logistics Specialist ZU-AX
Herndon, VA · On-site
$30 - $33/hr
Customer service experience and/or background in logistics, air freight, or supply chain management ... assist in specific process [e.g., screening applications, interview scheduling]. These tools ...
Charter Services Logistics Specialist ZU-AX
Herndon, VA · On-site
$30 - $33/hr
Customer service experience and/or background in logistics, air freight, or supply chain management ... assist in specific process [e.g., screening applications, interview scheduling]. These tools ...
Office Assistant/Customer Service Representative
Yorktown, VA · On-site
$15 - $25/hr
Customer Service Specialist Join the Wallen Garage Doors Service Excellence Team! Location : Yorktown, VA Job Type : Full-time or Part-time Available Salary Range: $15-$25 per hour (based on ...
Office Assistant/Customer Service Representative
Yorktown, VA · On-site
$15 - $25/hr
Customer Service Specialist Join the Wallen Garage Doors Service Excellence Team! Location : Yorktown, VA Job Type : Full-time or Part-time Available Salary Range: $15-$25 per hour (based on ...
... freight forwarding, and final delivery to customer locations. * Ensure hazardous materials (HAZMAT ... Review shipping documentation and assist in identifying undeclared hazardous materials. * Monitor ...
... freight forwarding, and final delivery to customer locations. * Ensure hazardous materials (HAZMAT ... Review shipping documentation and assist in identifying undeclared hazardous materials. * Monitor ...
Field Service Engineer
Herndon, VA · On-site
$97K - $130K/yr
... freight forwarding, and final delivery to customer locations.Ensure hazardous materials (HAZMAT ... Review shipping documentation and assist in identifying undeclared hazardous materials.Monitor ...
Quick apply
Field Service Engineer
Herndon, VA · On-site
$97K - $130K/yr
... freight forwarding, and final delivery to customer locations.Ensure hazardous materials (HAZMAT ... Review shipping documentation and assist in identifying undeclared hazardous materials.Monitor ...
Field Service Engineer
Herndon, VA · On-site
... freight forwarding, and final delivery to customer locations. * Ensure hazardous materials (HAZMAT ... Review shipping documentation and assist in identifying undeclared hazardous materials. * Monitor ...
Field Service Engineer
Herndon, VA · On-site
... freight forwarding, and final delivery to customer locations. * Ensure hazardous materials (HAZMAT ... Review shipping documentation and assist in identifying undeclared hazardous materials. * Monitor ...
Field Service Engineer
Herndon, VA · On-site
$97K - $130K/yr
... freight forwarding, and final delivery to customer locations. * Ensure hazardous materials (HAZMAT ... Review shipping documentation and assist in identifying undeclared hazardous materials. * Monitor ...
Field Service Engineer
Herndon, VA · On-site
$97K - $130K/yr
... freight forwarding, and final delivery to customer locations. * Ensure hazardous materials (HAZMAT ... Review shipping documentation and assist in identifying undeclared hazardous materials. * Monitor ...
Customs Entry Writer
Virginia Beach, VA · On-site
$60K - $74K/yr
... customer service. You serve as a key liaison between internal teams and external partners ... Coordinate with carriers, freight forwarders, trucking companies, and external brokerage partners ...
Customs Entry Writer
Virginia Beach, VA · On-site
$60K - $74K/yr
... customer service. You serve as a key liaison between internal teams and external partners ... Coordinate with carriers, freight forwarders, trucking companies, and external brokerage partners ...
... freight forwarding, and final delivery to customer locations. * Ensure hazardous materials (HAZMAT ... Review shipping documentation and assist in identifying undeclared hazardous materials. * Monitor ...
... freight forwarding, and final delivery to customer locations. * Ensure hazardous materials (HAZMAT ... Review shipping documentation and assist in identifying undeclared hazardous materials. * Monitor ...
Logistics Specialist / Customs Entry Writer I
Glen Allen, VA · On-site
$20/hr
Freight forwarding, import/export, or customs experience preferred * Strong math, communication, and customer service skills * Proficiency in Microsoft Excel and Outlook * Detail-oriented with the ...
New
Logistics Specialist / Customs Entry Writer I
Glen Allen, VA · On-site
$20/hr
Freight forwarding, import/export, or customs experience preferred * Strong math, communication, and customer service skills * Proficiency in Microsoft Excel and Outlook * Detail-oriented with the ...
New
Customs Entry Writer
$60K - $74K/yr
... customer service. You serve as a key liaison between internal teams and external partners ... Coordinate with carriers, freight forwarders, trucking companies, and external brokerage partners ...
Customs Entry Writer
$60K - $74K/yr
... customer service. You serve as a key liaison between internal teams and external partners ... Coordinate with carriers, freight forwarders, trucking companies, and external brokerage partners ...
Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the ... Handle such complaints and resolve them using exceptional customer service to preserve customer ...
Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the ... Handle such complaints and resolve them using exceptional customer service to preserve customer ...
Assistant Customer Service Freight Forwarding information
What is the difference between Assistant Customer Service Freight Forwarding vs Customer Service Representative?
| Aspect | Assistant Customer Service Freight Forwarding | Customer Service Representative |
|---|---|---|
| Primary Role | Supports freight forwarding operations, handles shipment inquiries, and assists with logistics coordination. | Provides general customer support, handles inquiries, and resolves issues across various industries. |
| Required Skills | Knowledge of freight processes, logistics, and shipping documentation. | Strong communication, problem-solving, and customer service skills. |
| Work Environment | Logistics companies, freight forwarding firms, shipping departments. | Retail, service industries, call centers, and corporate offices. |
| Certifications | Often requires familiarity with logistics certifications; not always mandatory. | Typically no specific certifications required. |
While both roles involve customer interaction, the Assistant Customer Service Freight Forwarding focuses on logistics and shipment support within freight forwarding companies, whereas the Customer Service Representative handles broader customer support across various sectors. The roles share skills like communication but differ in industry-specific knowledge and responsibilities.
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Full-time
Posted 26 days ago
Harris Teeter rating
6.3
Based on 865 frontline employees who took The Breakroom Quiz
44th of 122 rated grocery stores
Job description
Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible with the overall direction, coordination, and evaluation of these departments. Carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards. Responsibilities will include performing floor monitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Ensure that all items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit are performed. Provide immediate coaching/feedback to associates who are not in compliance with expectations. Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SUPERVISORY SKILLS. Commitment to unparalleled customer service; excellent communication and interpersonal skills; willingness and desire to advance stores current position in the community through involvement in local activities; willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with the Customer Service associates and customers.
EDUCATION AND/OR EXPERIENCE. High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
PERSONAL SKILLS. Commitment to unparalleled customer service. Excellent communication and interpersonal skills. Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales.
LANGUAGE SKILLS. Ability to read and comprehend simple instructions, short correspondence, and memos [in English]. Ability to write simple correspondence [in English]. Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other associates of the organization who only speak English.
COMPUTER SKILLS. To perform this job successfully, an individual should have knowledge of HT Internet software; E-mail; Inventory software; Spreadsheet software and Word Processing software.
MATHEMATICAL SKILLS. Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
REASONING ABILITY. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, TRAINING Complete Company's training including but not limited to: new hire orientation, customer service network, safety, customer service clerk technical skills, floor monitor technical skills, and Department manager training.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The associate is occasionally required to climb or balance and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 25 pounds and reach 6 to 48 inches, and occasionally lift and/or move up to 40 pounds and reach from 6 to 72 inches. Specific vision abilities required by this job include close vision, and depth perception.
WORK ENVIRONMENT. The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is frequently exposed to wet and/or humid
conditions and moving mechanical parts. The associate is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme cold. The noise level in the work environment is usually moderate.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SUPERVISORY SKILLS. Commitment to unparalleled customer service; excellent communication and interpersonal skills; willingness and desire to advance stores current position in the community through involvement in local activities; willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with the Customer Service associates and customers.
EDUCATION AND/OR EXPERIENCE. High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
PERSONAL SKILLS. Commitment to unparalleled customer service. Excellent communication and interpersonal skills. Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales.
LANGUAGE SKILLS. Ability to read and comprehend simple instructions, short correspondence, and memos [in English]. Ability to write simple correspondence [in English]. Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other associates of the organization who only speak English.
COMPUTER SKILLS. To perform this job successfully, an individual should have knowledge of HT Internet software; E-mail; Inventory software; Spreadsheet software and Word Processing software.
MATHEMATICAL SKILLS. Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
REASONING ABILITY. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, TRAINING Complete Company's training including but not limited to: new hire orientation, customer service network, safety, customer service clerk technical skills, floor monitor technical skills, and Department manager training.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The associate is occasionally required to climb or balance and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 25 pounds and reach 6 to 48 inches, and occasionally lift and/or move up to 40 pounds and reach from 6 to 72 inches. Specific vision abilities required by this job include close vision, and depth perception.
WORK ENVIRONMENT. The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is frequently exposed to wet and/or humid
conditions and moving mechanical parts. The associate is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme cold. The noise level in the work environment is usually moderate.
What Harris Teeter employees say
Pay
Benefits
Hours and flexibility
Workplace
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About Harris Teeter
Sourced by ZipRecruiter
Industry
Retail
Company size
10,000+ Employees
Headquarters location
Matthews, NC, US
Year founded
1936