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Assistant 911 Dispatcher Jobs (NOW HIRING)

MED-Star Paramedic Ambulance

Dispatcher

Brandon, SD · On-site

$640 - $880/wk

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... 911 calls and communicate information accurately/promptly. - Dispatch ambulance trips. - Maintain clear and accurate records of calls, trips, and related activities. - Assist with billing and other ...

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How much do assistant 911 dispatcher jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for assistant 911 dispatcher in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

What disqualifies you from being an assistant 911 dispatcher?

Disqualifications for an assistant 911 dispatcher typically include a criminal record, especially for serious offenses, a lack of required certifications or training, and poor communication or decision-making skills. Candidates must also meet age and background check requirements and often need to pass a medical exam and drug screening.

Is it hard to get hired as an assistant 911 dispatcher?

Becoming an assistant 911 dispatcher typically requires passing a background check, completing training, and demonstrating strong communication skills. Hiring can be competitive, and candidates often need to meet specific qualifications such as a high school diploma or equivalent, and sometimes certification in emergency dispatching. The process may also involve assessments and interviews to evaluate suitability for the role.

What are the key skills and qualifications needed to thrive as an assistant 911 dispatcher?

To thrive as an Assistant 911 Dispatcher, you need strong multitasking abilities, quick decision-making skills, and a high school diploma or equivalent, with additional specialized training often required. Familiarity with computer-aided dispatch (CAD) systems, radio communication tools, and emergency protocols is essential. Outstanding communication, emotional resilience, and the ability to stay calm under pressure are critical soft skills for this role. These competencies are vital for quickly and accurately relaying information, ensuring public safety, and supporting emergency response teams.

What are the most common challenges faced by assistant 911 dispatchers during a typical shift?

Assistant 911 Dispatchers often face the challenge of managing high-stress situations while maintaining clear communication. They must quickly assess urgent information, prioritize multiple calls, and coordinate with emergency response teams, all while remaining calm and composed. Balancing the emotional impact of distressing calls and the need for accuracy under pressure is a key part of the role. Support from experienced team members and regular training can help new dispatchers adapt and thrive in this fast-paced environment.

What is an assistant 911 dispatcher?

Assistant 911 Dispatchers are professionals who support emergency communication centers by receiving and processing emergency and non-emergency calls. They gather vital information from callers, relay details to dispatchers, and help coordinate the appropriate emergency response teams such as police, fire, or medical services. Their role is crucial in ensuring accurate and timely communication during emergencies, and they often work in high-pressure environments. They may also assist with record-keeping, data entry, and other administrative tasks as needed.

What is the difference between Assistant 911 Dispatcher vs 911 Dispatcher?

AspectAssistant 911 Dispatcher911 Dispatcher
CertificationsCPR, EMD certification often preferredCPR, EMD certification required
Work EnvironmentSupport role in emergency call centersPrimary role in emergency call centers
ResponsibilitiesAssist with call handling, data entry, supportAnswer emergency calls, dispatch services, coordinate responders

The Assistant 911 Dispatcher typically supports the 911 Dispatcher by handling preliminary tasks and providing assistance, whereas the 911 Dispatcher is responsible for answering emergency calls and dispatching emergency services directly. Both roles require similar certifications and work in the same environment, but the Dispatcher has more direct responsibilities in emergency response coordination.

How much do assistant 911 dispatchers make?

Assistant 911 dispatchers typically earn a median annual salary of around $40,000 to $50,000, depending on experience, location, and the size of the dispatch center. Entry-level positions may start lower, while experienced dispatchers with additional certifications can earn higher wages. Salaries often include shift differentials and benefits related to public safety employment.
What cities are hiring for Assistant 911 Dispatcher jobs? Cities with the most Assistant 911 Dispatcher job openings:
What are the most commonly searched types of 911 Dispatcher jobs? The most popular types of 911 Dispatcher jobs are:
What states have the most Assistant 911 Dispatcher jobs? States with the most job openings for Assistant 911 Dispatcher jobs include:
Assistant 911 Dispatcher jobs near you

Emergency Communications Officer - 911 Dispatcher

City of Hoover

Hoover, AL • On-site

$26.02/hr

Full-time

Re-posted 26 days ago

Job description

Overview

Starting Salary:  $26.02

 Qualifications
  • High School Diploma or GED
  • One (1) year or more of full-time experience in customer service, administrative, clerical, IT, public safety, or related field
  • Ability to operate a computer and navigate various computer programs and/or systems
  • Ability to successfully pass keyboarding and job simulation test
  • Must successfully obtain APCO Public Safety Telecommunicator 1 (PST 1), APCO Emergency Medical Dispatch (EMD), and American Heart Association BLS CPR certification before completion of training
  • Valid driver's license and ability to obtain/maintain City of Hoover Driver's Permit
  • Ability to pass a thorough background check process and pre-employment screening 
  • Ability to work varied shifts including nights, weekends and/or holidays

Preferred Qualifications:

  • Experience as a dispatcher, telecommunicator, or similar role with a public safety or emergency medical agency
  • Associate's degree or higher in Emergency Management, Criminal Justice, Public Administration, Business Administration or related field
  • Ability to read, write, and converse in Spanish.
Responsibilities
  • Answer emergency and non-emergency calls, gather necessary details, verify caller location and phone number, and ensure all calls are routed appropriately.
  • Dispatch police, fire, and EMS units following established procedures.
  • Maintain consistent radio communication with field units, providing updates and monitoring their status throughout the incident.
  • Track and document all unit activity in the CAD system. Handle TDD/TTY/RTT calls for the hearing-impaired community, ensuring accurate and efficient communication.
  • Operate the multi-line phone system, CAD, mapping systems, and other necessary equipment.
  • Perform daily checks of all systems and report any malfunctions or issues to the supervisor immediately.
  • Accurately enter call information, dispatch details, and responder activity into the CAD system.
  • Keep detailed logs of all radio traffic and updates throughout each shift.
  • Complete and submit required forms and reports.
  • Assist other departments or agencies as needed and handle additional administrative duties as assigned.
  • Maintain effective communication with supervisors, co-workers, and outside agencies.
  • Provide excellent customer service to the public in all interactions, maintaining a professional demeanor even in high-pressure situations.
  • Performs other related duties as directed.
Supplemental Information

This is a safety-sensitive position responsible for receiving and processing emergency and non-emergency calls for police, fire, and medical assistance. The Emergency Communications Officer (ECO) operates communications equipment to relay critical information to appropriate public safety agencies while maintaining professionalism and accuracy in high-stress situations. The ECO is also responsible for monitoring and managing radio traffic, keeping accurate records in the computer-aided dispatch (CAD) system, and ensuring the smooth coordination of emergency responses.

Employment Type: FULL_TIME

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