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Assistant 911 Dispatcher Jobs (NOW HIRING)

City of Ocala

911 Dispatcher I

Ocala, FL · On-site

$40K/yr

Provides support for dispatch peers and reports to the 911 Shift Supervisor. Examples of Duties ... assist hysterical callers during incidents of volatile situations Knowledge of geographic ...

Catawba County Government

$44K - $55K/yr

... and dispatching law enforcement, fire, and EMS personnel. This role involves working in a fast ... to assist responders and callers Maintain confidentiality and secure access to sensitive data ...

New

Lake County

9-1-1 Dispatcher

Polson, MT · On-site

$22.17/hr

Lake County Position Announcement 911 Dispatcher STARTING WAGE $22.17/hour Join a vibrant and ... Desire to assist Law Enforcement, Fire, Search and Rescue, and other agencies as well as members of ...

Lake County, Montana

9-1-1 Dispatcher

Polson, MT

$23.06/hr

Lake County Position Announcement 911 Dispatcher STARTING WAGE $23.06/hour Join a vibrant and ... Desire to assist Law Enforcement, Fire, Search and Rescue, and other agencies as well as members of ...

Catawba County, NC

911 Telecommunicator

Newton, NC · On-site

$44K - $55K/yr

Dispatch public safety units via two-way radio and Computer-Aided Dispatch (CAD) * Determine ... Read and interpret maps to assist responders and callers * Maintain confidentiality and secure ...

New

City of Ocala, FL

911 Dispatcher I

Ocala, FL · On-site

$40K/yr

Provides support for dispatch peers and reports to the 911 Shift Supervisor. Examples of Duties ... assist hysterical callers during incidents of volatile situations Knowledge of geographic ...

Lake County

9-1-1 Dispatcher

Polson, MT · On-site

$23.06/hr

A 911 Dispatcher's job is much more than answering 911 calls and includes supporting responses with ... assist Law Enforcement, Fire, Search and Rescue, and other agencies as well as members of the ...

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How much do assistant 911 dispatcher jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for assistant 911 dispatcher in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

What is an assistant 911 dispatcher?

Assistant 911 Dispatchers are professionals who support emergency communication centers by receiving and processing emergency and non-emergency calls. They gather vital information from callers, relay details to dispatchers, and help coordinate the appropriate emergency response teams such as police, fire, or medical services. Their role is crucial in ensuring accurate and timely communication during emergencies, and they often work in high-pressure environments. They may also assist with record-keeping, data entry, and other administrative tasks as needed.

What are the key skills and qualifications needed to thrive as an assistant 911 dispatcher?

To thrive as an Assistant 911 Dispatcher, you need strong multitasking abilities, quick decision-making skills, and a high school diploma or equivalent, with additional specialized training often required. Familiarity with computer-aided dispatch (CAD) systems, radio communication tools, and emergency protocols is essential. Outstanding communication, emotional resilience, and the ability to stay calm under pressure are critical soft skills for this role. These competencies are vital for quickly and accurately relaying information, ensuring public safety, and supporting emergency response teams.

What are the most common challenges faced by assistant 911 dispatchers during a typical shift?

Assistant 911 Dispatchers often face the challenge of managing high-stress situations while maintaining clear communication. They must quickly assess urgent information, prioritize multiple calls, and coordinate with emergency response teams, all while remaining calm and composed. Balancing the emotional impact of distressing calls and the need for accuracy under pressure is a key part of the role. Support from experienced team members and regular training can help new dispatchers adapt and thrive in this fast-paced environment.

What is the difference between Assistant 911 Dispatcher vs 911 Dispatcher?

AspectAssistant 911 Dispatcher911 Dispatcher
CertificationsCPR, EMD certification often preferredCPR, EMD certification required
Work EnvironmentSupport role in emergency call centersPrimary role in emergency call centers
ResponsibilitiesAssist with call handling, data entry, supportAnswer emergency calls, dispatch services, coordinate responders

The Assistant 911 Dispatcher typically supports the 911 Dispatcher by handling preliminary tasks and providing assistance, whereas the 911 Dispatcher is responsible for answering emergency calls and dispatching emergency services directly. Both roles require similar certifications and work in the same environment, but the Dispatcher has more direct responsibilities in emergency response coordination.

How to become an assistant 911 dispatcher?

To become an assistant 911 dispatcher, candidates typically need a high school diploma or equivalent, complete a training program provided by the employing agency, and pass background checks and assessments. Some positions may require certification in emergency communication or CPR, and strong communication and multitasking skills are essential for the role.

Is it hard to be hired as an assistant 911 dispatcher?

Becoming an assistant 911 dispatcher typically requires passing a background check, completing training, and demonstrating strong communication and multitasking skills. Hiring can be competitive, and candidates often need to meet specific qualifications such as a high school diploma or equivalent and sometimes certification in emergency dispatching. The process may also include written exams and interviews to assess suitability for the role.

What disqualifies you from being an assistant 911 dispatcher?

Disqualifications for an assistant 911 dispatcher typically include a criminal record, especially for serious offenses, a lack of required certifications or training, and poor communication or decision-making skills. Candidates must also meet age and background check requirements and often need to pass a medical exam and drug screening.

What cities are hiring for Assistant 911 Dispatcher jobs?

Cities with the most Assistant 911 Dispatcher job openings:

What are the most commonly searched types of 911 Dispatcher jobs?

The most popular types of 911 Dispatcher jobs are:

What states have the most Assistant 911 Dispatcher jobs?

States with the most job openings for Assistant 911 Dispatcher jobs include:

Assistant 911 Dispatcher jobs near you

911 Dispatcher - Part-time

Knox County, OH

Mount Vernon, OH • On-site

$23.81/hr

Part-time

Re-posted 18 hours ago

Job description

Salary: $23.81 Hourly
Location : Mount Vernon, OH
Job Type: Part-time
Job Number: 2026-2
Department: 911
Division: 911
Opening Date: 07/08/2026
Objectives
Knox County is seeking sharp, steady, and service-driven Dispatchers to join our Public Safety Dispatch team. This isn't just a job - it's a mission-critical role supporting police, fire, EMS, and emergency responders across the county.
If you can think clearly under pressure, juggle multiple screens and conversations at once, and make sound decisions when it counts most - we want to meet you!
Essential Functions
As a 911 Dispatcher, you are the vital link between the public and emergency responders. You will:
  • Operate 9-1-1 emergency systems and screen incoming calls
  • Dispatch police, fire, and EMS personnel to calls for service
  • Provide medical, fire, and law enforcement advisement to callers
  • Collect and relay critical real-time information during emergencies
  • Operate two-way radio, LEADS/NCIC systems, GIS mapping tools, CCTV, and alarm monitoring systems
  • Coordinate on-scene activity and support hospital, wrecker, and utility notifications
  • Maintain accurate records, logs, and sensitive documentation
  • Assist with training new team members
  • Deliver professional customer service to the public and partner agencies

You'll move quickly between tasks, manage multiple information streams, and make informed decisions - often without direct supervision.
Job Standards
  • High school diploma or equivalent
  • Ability to obtain (or possess) required certifications:
    • Emergency Medical Dispatch
    • American Heart Association CPR
    • Telecommunicator I (APCO)
    • L.E.A.D.S. Basic Operator (ODPS)
    • NIMS 100, 200, 700 & 800 (FEMA)
  • Reliable transportation
  • Residency within Knox County, a contiguous county, or within 50 miles of the Knox County Courthouse

Supplemental Information
This position demands:
  • Exceptional multitasking and decision-making skills
  • The ability to remain composed in high-stress, time-sensitive situations
  • Strong communication - clear, calm, and professional
  • Critical thinking and analytical ability
  • Map-reading and GIS comprehension
  • Attention to detail with confidential information
  • A team-first mindset

Errors in this role can impact emergency response times - precision matters.
Work Environment
  • Operates in a fast-paced dispatch center
  • Uses advanced telecommunications, mapping, CCTV, and computer systems
  • Performs computer-based work for extended periods
  • May lift up to 25 lbs occasionally
  • Exposure to noise and both indoor/outdoor environments

If you thrive in a dynamic, high-responsibility environment and want to make a real impact in your community, apply today and become part of Knox County's Public Safety team.
Knox County is an Equal Opportunity Employer.
N/A
01
Do you have a valid driver's license and the ability to drive as needed for work?
02
Have you completed secondary education and/or possess equivalent training/experience which evidences knowledge of public safety?
03
I understand that pursuant to the Collective Bargaining Agreement, all non-probationary employees must reside within Knox County, any county contiguous to Knox County, or within a fifty (50) mile radius from the Knox County Courthouse.
  • Yes
  • No

04
How did you hear about this position?
  • County Website
  • Social Media
  • OhioMeansJobs
  • Indeed
  • Professional Association Website
  • News Outlet
  • Word of Mouth
  • Other

Required Question

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