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Assistant 911 Dispatcher Jobs (NOW HIRING)

City of Ocala, FL

911 Dispatcher I

Ocala, FL · On-site

$40K/yr

  • Medical

  • Dental

  • Vision

  • Life

Provides support for dispatch peers and reports to the 911 Shift Supervisor. Examples of Duties ... assist hysterical callers during incidents of volatile situations Knowledge of geographic ...

Lake County

9-1-1 Dispatcher

Polson, MT · On-site

$22.17/hr

A 911 Dispatcher's job is much more than answering 911 calls and includes supporting responses with ... assist Law Enforcement, Fire, Search and Rescue, and other agencies as well as members of the ...

County Of Northumberland

911 TELECOMMUNICATOR

Sunbury, PA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Responds to emergency and non-emergency 911 calls; evaluate and determine emergency response; obtain information from caller and inputs information into computer aided dispatch (CAD) to assist ...

County of Northumberland

911 TELECOMMUNICATOR

Sunbury, PA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Responds to emergency and non-emergency 911 calls; evaluate and determine emergency response; obtain information from caller and inputs information into computer aided dispatch (CAD) to assist ...

COUNTY OF NORTHUMBERLAND

911 TELECOMMUNICATOR

Sunbury, PA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Responds to emergency and non-emergency 911 calls; evaluate and determine emergency response; obtain information from caller and inputs information into computer aided dispatch (CAD) to assist ...

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How much do assistant 911 dispatcher jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for assistant 911 dispatcher in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

What disqualifies you from being an assistant 911 dispatcher?

Disqualifications for an assistant 911 dispatcher typically include a criminal record, especially for serious offenses, a lack of required certifications or training, and poor communication or decision-making skills. Candidates must also meet age and background check requirements and often need to pass a medical exam and drug screening.

Is it hard to get hired as an assistant 911 dispatcher?

Becoming an assistant 911 dispatcher typically requires passing a background check, completing training, and demonstrating strong communication skills. Hiring can be competitive, and candidates often need to meet specific qualifications such as a high school diploma or equivalent, and sometimes certification in emergency dispatching. The process may also involve assessments and interviews to evaluate suitability for the role.

What are the key skills and qualifications needed to thrive as an assistant 911 dispatcher?

To thrive as an Assistant 911 Dispatcher, you need strong multitasking abilities, quick decision-making skills, and a high school diploma or equivalent, with additional specialized training often required. Familiarity with computer-aided dispatch (CAD) systems, radio communication tools, and emergency protocols is essential. Outstanding communication, emotional resilience, and the ability to stay calm under pressure are critical soft skills for this role. These competencies are vital for quickly and accurately relaying information, ensuring public safety, and supporting emergency response teams.

What are the most common challenges faced by assistant 911 dispatchers during a typical shift?

Assistant 911 Dispatchers often face the challenge of managing high-stress situations while maintaining clear communication. They must quickly assess urgent information, prioritize multiple calls, and coordinate with emergency response teams, all while remaining calm and composed. Balancing the emotional impact of distressing calls and the need for accuracy under pressure is a key part of the role. Support from experienced team members and regular training can help new dispatchers adapt and thrive in this fast-paced environment.

What is an assistant 911 dispatcher?

Assistant 911 Dispatchers are professionals who support emergency communication centers by receiving and processing emergency and non-emergency calls. They gather vital information from callers, relay details to dispatchers, and help coordinate the appropriate emergency response teams such as police, fire, or medical services. Their role is crucial in ensuring accurate and timely communication during emergencies, and they often work in high-pressure environments. They may also assist with record-keeping, data entry, and other administrative tasks as needed.

What is the difference between Assistant 911 Dispatcher vs 911 Dispatcher?

AspectAssistant 911 Dispatcher911 Dispatcher
CertificationsCPR, EMD certification often preferredCPR, EMD certification required
Work EnvironmentSupport role in emergency call centersPrimary role in emergency call centers
ResponsibilitiesAssist with call handling, data entry, supportAnswer emergency calls, dispatch services, coordinate responders

The Assistant 911 Dispatcher typically supports the 911 Dispatcher by handling preliminary tasks and providing assistance, whereas the 911 Dispatcher is responsible for answering emergency calls and dispatching emergency services directly. Both roles require similar certifications and work in the same environment, but the Dispatcher has more direct responsibilities in emergency response coordination.

How much do assistant 911 dispatchers make?

Assistant 911 dispatchers typically earn a median annual salary of around $40,000 to $50,000, depending on experience, location, and the size of the dispatch center. Entry-level positions may start lower, while experienced dispatchers with additional certifications can earn higher wages. Salaries often include shift differentials and benefits related to public safety employment.

What cities are hiring for Assistant 911 Dispatcher jobs?

Cities with the most Assistant 911 Dispatcher job openings:

What are the most commonly searched types of 911 Dispatcher jobs?

The most popular types of 911 Dispatcher jobs are:

What states have the most Assistant 911 Dispatcher jobs?

States with the most job openings for Assistant 911 Dispatcher jobs include:

Assistant 911 Dispatcher jobs near you

911 Dispatcher I

City of Ocala, FL

Ocala, FL • On-site

$40K/yr

Full-time

Medical, Dental, Vision, Life

Re-posted 22 days ago

Job description

Salary: $40,000.00 Annually
Location : 110 SE Watula Ave, 3rd Floor, Ocala, FL 34471, FL
Job Type: Full-Time
Job Number: 102924
Department: Ocala Police Department
Opening Date: 10/31/2024
Closing Date: Continuous
Description
This is a skilled and technical position responsible for answering all incoming emergency and non-emergency phone calls including the Marion County Enhanced 9-1-1 System. Provides support for dispatch peers and reports to the 911 Shift Supervisor.
Examples of Duties
ESSENTIAL JOB FUNCTIONS
  1. Public Contact and Relations: Represents approximately 90% of the work hours Assists with answering all incoming phone lines to include emergency 9-1-1 lines and all non-emergency lines Able to prioritize and handle large volume of incoming calls Able to prioritize information and calls based upon the pertinent information obtained Remains calm to assist hysterical callers during incidents of volatile situations Knowledge of geographic boundaries is needed to assist and respond appropriately to citizen requests for information, directions and service Able to read various maps associated with geographic boundaries Provides police and emergency assistance to the deaf community and demonstrates the ability to properly operate the Telecommunications Device for the Deaf (TDD) Respects human diversity and responds professionally in all situations Demonstrates active and accurate listening ability Familiar with support agencies and able to refer citizens according to need Ability to access numerous resources manuals and directories to provide thorough and complete service to peers and citizens.
  2. Computer Operation: Requires constant manual typing into a formatted screen. (Minimum speed = 25 wpm). Ability to operate standard computer keyboards and to maneuver various computer programs and the related software. Minor equipment troubleshooting and maintenance to include paper and ribbon changes Able to complete and process work related forms in a timely manner. Ability to monitor and read five to seven CRTs simultaneously.
  3. Equipment Used: Cassidian phone system, CIS CAD system, enhanced 9-1-1 system, fax machine, photo copier, various printers, Fire alarm system, TDD system, multiple security cameras and related intercom and gate controls, shredder and miscellaneous general office small tools and equipment.
  4. Attendance & Performance: Required to report to work at the appointed hour, as scheduled, and to work the entire assigned shift until duly relieved.

Perform any other related duties as required or assigned.
Minimum Qualifications
EDUCATION AND EXPERIENCE
  • High School Diploma or G.E.D. required.
  • Specialized schooling and/or on the job education in a specific skill area (e.g.) data processing, clerical/administrative, equipment operation etc.)
  • Two (2) years' related experience and/or training is preferred. Experience in customer relations is preferred.
An equivalent combination of education and experience may be considered.
REQUIRED LICENSES/CERTIFICATIONS
  • Florida Operators Driver's License with an acceptable driving record.
  • Successful completion of the ETC Basic Telecommunications Certification Training (within 2 months of employment).
  • Successful completion of the Call Taker Training Program (within 2 months of employment).
  • Successful completion of the FCIC/CJIS Training/Certification (within 2 months of employment).
  • Successful completion of CPR/EMD/EFD/EPD Certification (within 2 months of employment).
  • Successful completion of State of Florida PST Certification (within 1 year of employment).
  • Successful completion of TTY Certification (within 2 months of employment).
  • Successful completion of FEMA IS 100 Certification (within 2 months of employment).
  • Successful completion of FEMA IS 200 Certification (within 4 months of employment).
  • Successful completion of FEMA IS 300 Certification (within 4 months of employment).
  • Successful completion of FEMA IS 700 Certification (within 2 months of employment).
RESIDENCY REQUIREMENT
  • Resident of Marion County or exemption via the Chief of Police.

Supplemental Information
SOFTWARE SKILLS REQUIRED
  • Advanced: 10-Key, Alphanumeric Data Entry, Spreadsheet
  • Intermediate: Word Processing/Typing

OTHER REQUIREMENTS
  • Ability to type accurately at a minimum of 25 words per minute (WPM).
  • Normal or corrected hearing ability.
  • Proficiency in split-ear listening to monitor supplemental information and requests from peers, dispatchers, and supervisors.

KNOWLEDGE, SKILLS, AND ABILITIES
  • Working knowledge of physical and social characteristics of the City of Ocala.
  • Comprehensive knowledge of CAD/C.I.S. and related menus.
  • Knowledge of Department directives.
  • Ability to deal courteously with the public.
  • Ability to read maps.
  • Ability to analyze situations quickly, objectively and to determine proper course of action.
  • Ability to establish and maintain effective working relationships with employees/co-workers.
  • Ability to write and speak effectively.
  • Ability to remain calm and professional in all situations.
  • Ability to follow prescribed routines and practices.
  • Ability to retrieve internal police reports.
  • Ability to move, bend, stoop, reach, lift and carry up to 30 pounds of supplies.
  • Ability to accurately shift reports, rosters and trouble reports.
  • Manual dexterity to operate quickly and efficiently computerized phone, CAD and miscellaneous systems.
COMMUNICATION SKILLS
  • Ability to read and understand simple instructions, short correspondence, notes, letters and memos; Ability to write simple correspondence. Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence. Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization. Ability to read, analyze, and understand general business/company related articles and professional journals; Ability to speak effectively before groups of customers or employees.
MATHEMATICAL SKILLS
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to prepare and interpret bar graphs.
CRITICAL THINKING SKILLS
  • Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram formats.
SUPERVISION RECEIVED
  • Under general supervision where standard practice enables the employee to proceed alone on routine work, referring all questionable cases to supervisor.
PLANNING
  • Considerable responsibility with regard to general assignments in planning time, method, manner, and/or sequence of performance of own work; may also occasionally assist in the planning of work assignments performed by others within a limited area of operation.
DECISION MAKING
  • Performs work operations which permit frequent opportunity for decision-making of minor importance and also frequent opportunity for decision-making of major importance, either of which would affect the work operations of medium organizational component and the organization's clientele.
MENTAL DEMAND
  • Close mental demand. Operations requiring close and continuous attention for control of operations. Operations requiring intermittent direct thinking to determine or select the most applicable way of handling situations regarding the organization's administration and operations; also to determine or select material and equipment where highly variable sequences are involved.
ANALYTICAL ABILITY / PROBLEM SOLVING
  • Moderately directed. Activities covered by wide-ranging policies and courses of action, and generally directed as to execution and review. High order of analytical, interpretative, and/or constructive thinking in varied situations.
USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS
  • Occasional use of highly complex machines and equipment; specialized or advanced software programs.
ACCURACY
  • Probable errors of internal and external scope would have a moderate effect on the operational efficiency of the organizational component concerned. Errors might possibly go undetected for a considerable period of time, thereby creating an inaccurate picture of an existing situation. Could cause further errors, losses, or embarrassment to the organization. The possibility for error is always present due to requirements of the job.
PUBLIC CONTACT
  • Extensive contacts with various diversified sectors of the public environment; wherein, the contacts are of extreme importance and failure to exercise proper judgment can lead to substantial losses to the organization.
EMPLOYEE CONTACT
  • Contacts with other departments or offices and also frequently with individuals in middle level positions; consulting on problems which necessitate judgment and tact in presentation to obtain cooperation or approval of action to be taken. Also, important contacts with associates as required in advanced supervisory jobs.
PHYSICAL ACTIVITIES
  • The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. While performing the functions of this job, the employee is continuously required to sit, use hands to finger, handle, or feel, talk or hear; regularly required to reach with hands and arms; occasionally required to stand, walk, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds, occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision.
ENVIRONMENTAL CONDITIONS
  • There are no harmful environmental conditions that are present for this position. The noise level in the work environment is usually moderate.
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technological developments).
The City of Ocala provides a competitive, comprehensive benefit package for all full-time employees.
Health Insurance
We offer both single and family coverage, for employees working 30 or more hours per week.
Dental Insurance
For full time employees, we offer both single and family dental coverage.
Vision Insurance
For full time employees, we offer both single and family vision coverage.
Life Insurance
For full time employees, the City of Ocala provides Basic Life and Accidental Death and Dismemberments policies as an employer paid benefit. Employees can opt for additional coverage such as supplemental voluntary life, spouse life, dependent life, and child life. For full time employees, the City of Ocala provides Basic Life and Accidental Death and Dismemberments policies as an employer paid benefit. Employees can opt for additional coverage such as supplemental voluntary life, spouse life, dependent life, and child life.
Short Term and Long Term Disability
Offered to full time employees, STD and LTD coverages are income replacement benefits that assist policyholders who are unable to work for an extended period of time due to sickness or accidental injury.
Medical FSA (Flexible Spending Account) and Dependent Care FSA
Flexible spending accounts allow employees to pay out-of-pocket medical, dental, vision, and dependent care expenses using pre-tax dollars.
Pet Insurance
We also offer special pet insurance for your pets in the case of illness or accidents, as well as preventative care.
Employee Health & Wellness Center
The City of Ocala offers the use of the City Clinic for those employees, and covered dependents over the age of 8, which have elected one of our health insurance plans. Services offered by the City Clinic include primary care, chronic disease management, labs, x-rays, and wellness coaching.
Voluntary Cancer Insurance
For full time employees, the cancer insurance policy can help provide security if you, or a covered dependent, suddenly become diagnosed with cancer.
Supplemental Critical Care Insurance
Our full time employees have the option of electing critical care insurance that is available to help with medical expenses that could arise from things such as a heart attack or stroke.
Supplemental Accident Insurance
Also available to full time employees, is our Accident Coverage. This supplemental plan can be used to help with expenses like MRI's, physical therapy, and hospital admission.
Legal Plan Insurance
Full time employees can have access to local attorneys for a monthly fee and receive discounts on services such as legal consultation, wills, traffic violations and the purchase or sale of your home. The carrier also has a separate policy assisting with the matter of id

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