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Apprentice It Support Jobs in Washington (NOW HIRING)

KBR, Inc.

IT Support Technician

Chantilly, VA · On-site

$123K - $151K/yr

Title: IT Support Technician Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the ...

KBR

IT Support Technician

Chantilly, VA · On-site

$149K - $182K/yr

Title: IT Support Technician Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the ...

KBR, Inc.

IT Support Technician

Chantilly, VA · On-site

$149K - $182K/yr

Title: IT Support Technician Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the ...

Virginia Tire & Auto

IT Support Specialist

Ashburn, VA · On-site

The IT Support Specialist plays a key role in ensuring the smooth functioning of Virginia Tire & Auto's IT infrastructure by providing technical support, maintaining system security, and contributing ...

SpaceX

IT Support Technician

Washington, DC

$38 - $45/hr

IT SUPPORT TECHNICIAN SpaceX is looking for an experienced IT Support Technician with strong knowledge and experience in world class IT service delivery. Candidates must have experience working in ...

Cymertek

IT Support Specialist

Annapolis Junction, MD · On-site

IT Support Specialist LOCATION Annapolis Junction, MD 20701 CLEARANCE TS/SCI Full Poly (Please note this position requires full U.S. Citizenship) KEY SUMMARY Are you passionate about technology and ...

Morgan 6

IT Support Technician

Annapolis, MD · On-site

$43K - $50K/yr

The IT Support Technician at the US Naval Academy, Information Technology Services Division (ITSD) plays a crucial role in providing exceptional customer-oriented assistance and Repair Shop support.

Morgan 6

IT Support Technician

Annapolis, MD · On-site

$43K - $50K/yr

The IT Support Technician at the US Naval Academy, Information Technology Services Division (ITSD) plays a crucial role in providing exceptional customer-oriented assistance and Repair Shop support.

Morgan 6

IT Support Technician

Annapolis, MD · On-site

$43K - $50K/yr

The IT Support Technician at the US Naval Academy, Information Technology Services Division (ITSD) plays a crucial role in providing exceptional customer-oriented assistance and Repair Shop support.

Trustar Bank

IT Support Specialist

Mclean, VA · On-site

The IT Support Specialist will follow all established policies and procedures of the Bank. Detailed Job Duties will include * Resolve escalated Tier 1 service desk tickets. * Open and manage service ...

Trustar Bank

IT Support Specialist

Mclean, VA · On-site

The IT Support Specialist will follow all established policies and procedures of the Bank. Detailed Job Duties will include * Resolve escalated Tier 1 service desk tickets. * Open and manage service ...

Trustar Bank

IT Support Specialist

Centreville, VA · On-site

The IT Support Specialist will follow all established policies and procedures of the Bank. Detailed Job Duties will include * Resolve escalated Tier 1 service desk tickets. * Open and manage service ...

Trustar Bank

IT Support Specialist

Mclean, VA · On-site

The IT Support Specialist will follow all established policies and procedures of the Bank. Detailed Job Duties will include * Resolve escalated Tier 1 service desk tickets. * Open and manage service ...

SpaceX

IT Support Technician

Washington, DC · On-site

$38 - $45/hr

Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. IT SUPPORT TECHNICIAN SpaceX is looking for an experienced IT Suppor ...

Nightwing

IT Support Services

Arlington, VA · On-site

$77K - $163K/yr

Nightwing is seeking a Technical Engagement Network (TEN) Lab Manager with experience in customer service and IT support operations to be a member of the IT support services desk in the customer ...

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All JobsApprentice It Support JobsApprentice It Support Jobs in Washington

Apprentice It Support information

See Washington salary details

$12

$21

$31

How much do apprentice it support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for apprentice it support in Washington is $21.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $23.94 per hour, depending on experience, location, and employer.

What is the difference between Apprentice It Support vs Help Desk Technician?

AspectApprentice It SupportHelp Desk Technician
CertificationsEntry-level, often no formal certifications requiredBasic certifications like CompTIA A+ may be preferred
Work EnvironmentTraining-focused, supervised environment, often in a learning phaseOperational, providing technical support to users
ResponsibilitiesLearning and assisting with basic IT tasks, gaining experienceResolving user issues, troubleshooting hardware/software

The main difference is that an Apprentice It Support is in a learning phase, focusing on gaining skills under supervision, while a Help Desk Technician is a more experienced role responsible for providing technical support to end-users. Apprentices typically have less experience and may require training, whereas Help Desk Technicians handle day-to-day support tasks independently.

What are some typical challenges faced by apprentice IT support staff, and how can they be managed effectively?

Apprentice IT Support staff often encounter challenges such as troubleshooting unfamiliar technical issues, balancing multiple support requests, and communicating complex solutions to non-technical users. To manage these challenges, it's important to stay organized, ask questions when unsure, and actively seek feedback from more experienced team members. Building strong communication skills and using available documentation or knowledge bases can also help apprentices learn quickly and provide effective support. As you gain experience, these challenges become valuable learning opportunities that enhance your technical and problem-solving abilities.

What are the key skills and qualifications needed to thrive as an apprentice IT support?

To thrive as an Apprentice IT Support, you need a foundational understanding of computer hardware, software, networking concepts, and typically a relevant IT qualification or ongoing study. Familiarity with troubleshooting tools, operating systems (such as Windows and macOS), and ticketing systems like ServiceNow or Jira is commonly required. Strong problem-solving abilities, communication, and patience are vital soft skills for assisting users and learning on the job. These skills and qualities ensure efficient issue resolution, excellent user support, and effective learning in a dynamic IT environment.

What is an apprentice IT support?

Apprentice IT Support roles are entry-level positions designed for individuals starting their careers in the information technology sector. Apprentices work under the guidance of experienced IT professionals, assisting with tasks like troubleshooting technical issues, setting up hardware and software, and providing support to end-users. These roles combine on-the-job training with classroom-based learning, allowing apprentices to develop practical skills while studying towards industry-recognized qualifications. It's a great pathway for those who want to gain experience and earn while they learn.
What are the most commonly searched types of It Support jobs in Washington? The most popular types of It Support jobs in Washington are:
What are popular job titles related to Apprentice It Support jobs in Washington? For Apprentice It Support jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Apprentice It Support jobs in Washington look for? The top searched job categories for Apprentice It Support jobs in Washington are:
What cities in Washington are hiring for Apprentice It Support jobs? Cities in Washington with the most Apprentice It Support job openings:
Apprentice It Support jobs near you

IT Support Technician

KBR, Inc.

Chantilly, VA • On-site

$123K - $151K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

KBR rating

8.3

Company rating: 8.3 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

139th of 446 rated engineering

Job description

Title:
IT Support Technician
Belong. Connect. Grow. with KBR!
KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this role, you will provide end-user IT support that enables daily operations and mission success.
Why Join Us?
  • Innovative Projects: Support IT environments that enable mission-critical work.
  • Collaborative Environment: Be part of a team that values responsiveness, teamwork, and customer service.
  • Impactful Work: Ensure users have reliable, secure access to the tools they need.

Key Responsibilities
  • Provide desktop, peripheral, and user access support for office personnel, resolving hardware, software, and connectivity issues.
  • Install, configure, and maintain desktop systems, laptops, printers, and standard business applications.
  • Administer user accounts, permissions, and access controls in accordance with IT policies and security requirements.
  • Respond to service desk tickets, diagnose technical problems, and resolve or appropriately escalate issues.
  • Track IT assets, support equipment moves and upgrades, and maintain accurate inventory records.

Qualifications
Required
  • Active TS/SCI with a Polygraph
  • Bachelor's degree
  • Minimum of 5 years relevant experience
  • Experience providing hands-on IT support in a desktop or service desk environment.
  • Strong troubleshooting skills for hardware, software, and basic network issues.
  • Working knowledge of Windows operating systems and common productivity tools (e.g., Microsoft Office).
  • Familiarity with user account management, permissions, and directory services (e.g., Active Directory).
  • Ability to communicate technical information clearly to non-technical users.
  • Experience documenting technical issues, resolutions, and procedures.
  • Ability to manage multiple support requests in a fast-paced environment.
  • Attention to detail and strong customer service skills.
  • Ability to lift and move equipment weighing up to 20 pounds.

Desired
  • Previous experience supporting a government or defense contractor environment.
  • Familiarity with basic server administration or endpoint management tools.

Work Environment
  • Location: On-site
  • Travel Requirements: Minimal (0-20%)
  • Working Hours: Standard business hours

Basic Compensation:
$123,800 to $151,300
This range is for the Virginia area only.
The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity.
Additional Compensation:
KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign on bonus, relocation benefits, short term incentives, long term incentives, or discretionary payments for exceptional performance.
Ready to Make a Difference?
Apply today and join KBR in supporting technology solutions that help enable missions that matter.
KBR Benefits
KBR offers a selection of competitive lifestyle benefits which could include a 401(k) plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending accounts, disability, paid time off, or flexible work schedules. We support career advancement through professional training and development.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

What KBR employees say

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About KBR

Sourced by ZipRecruiter

At KBR, we partner with government and industry clients to provide purposeful and comprehensive solutions with an emphasis on efficiency and safety. With a full portfolio of services, proprietary technologies and expertise, our employees are ready to handle projects and missions from planning and design to sustainability and maintenance. Whether at the bottom of the ocean or in outer space, our clients trust us to deliver the impossible on a daily basis.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Houston, TX, US

Year founded

1998

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