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Application Support Jobs in Washington (NOW HIRING)

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Application Support information

See Washington salary details

$35.1K

$182.6K

$233.3K

How much do application support jobs pay per year?

As of Aug 14, 2026, the average yearly pay for application support in Washington is $182,562.00, according to ZipRecruiter salary data. Most workers in this role earn between $118,900.00 and $232,200.00 per year, depending on experience, location, and employer.

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

What does an application support do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are application support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

How does an application support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What are the key skills and qualifications needed to thrive as an application support specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.
More about Application Support jobs

What are the most commonly searched types of Application Support jobs in Washington?

The most popular types of Application Support jobs in Washington are:

What are popular job titles related to Application Support jobs in Washington?

For Application Support jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Application Support jobs in Washington look for?

The top searched job categories for Application Support jobs in Washington are:

What cities in Washington are hiring for Application Support jobs?

Cities in Washington with the most Application Support job openings:

Application Support jobs near you
Infographic showing various Application Support job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $182,562 per year, or $87.8 per hour.

Application Support Specialist (Clearance Required)

ICF International, Inc.

Reston, VA • On-site

Full-time

Re-posted 16 days ago

Job description

Position Overview
The Tier 3 Support Specialist provides advanced technical and operational support for mission-critical systems. This role focuses on incident response, defect triage, and sustained operational support to ensure system availability, performance, and reliability. The ideal candidate brings hands-on troubleshooting experience, strong analytical skills, and the ability to work effectively in a fast-paced, operational environment.
Key Responsibilities
  • Provide Tier 3 technical support for SWFT and FTS applications and services
  • Lead and participate in incident response, including issue identification, root-cause analysis, mitigation, and resolution
  • Perform defect triage, analyzing reported issues, validating defects, and coordinating with development and engineering teams
  • Monitor system health and performance using monitoring and logging tools
  • Document incidents, resolutions, and troubleshooting steps in ServiceNow
  • Support operational handoffs and escalations during extended support hours (0800-2000 ET)
  • Collaborate with Tier 1 and Tier 2 teams to resolve complex issues and prevent recurring incidents
  • Assist with operational readiness activities, maintenance events, and system updates
  • Contribute to continuous improvement by identifying trends, risks, and process enhancements

Required Qualifications
  • Active Top Secret clearance, with SCI eligibility
  • 1+ year of experience providing technical or operational support in a production environment

Preferred Qualifications
  • Experience with incident management and defect triage
  • Hands-on experience using ServiceNow for ticketing and incident tracking
  • Familiarity with monitoring and logging tools (e.g., application logs, system dashboards, alerting tools)
  • Ability to troubleshoot complex issues across applications, services, and workflows
  • Experience supporting SWFT and/or FTS systems
  • Prior Tier 3 or escalation-level support experience
  • Exposure to ITIL-based operational processes
  • Experience supporting mission-critical or high-availability systems

Professional Skills
  • Strong written and verbal communication skills
  • Ability to work independently and as part of a cross-functional support team

Working at ICF
ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
Candidate AI Usage Policy
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$89,649.00 - $152,404.00
Nationwide Remote Office (US99)

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