ZipRecruiter

Log In

1

Application Support Jobs in Washington (NOW HIRING)

Cherokee Federal

Application Support-Senior

Washington, DC · On-site

$119K - $129K/yr

Application Support - Senior Location: Downtown Washington D.C. (mostly client site with limited remote work options consistent with ATA's "Work from Anywhere" policy) Position Type: Full time/W-2 ...

URAC

Senior Application Support Specialist

Washington, DC · On-site

$104K - $125K/yr

Mentors members of IT staff in supporting clients and URAC staff users. Create and maintain training materials, documentation of best practices and tech-tips for system use. Monitor and maintain data ...

next page

Showing results 1-20

All JobsApplication Support JobsApplication Support Jobs in Washington

Application Support information

See Washington salary details

$35.1K

$182.6K

$233.3K

How much do application support jobs pay per year?

As of Jun 27, 2026, the average yearly pay for application support in Washington is $182,562.00, according to ZipRecruiter salary data. Most workers in this role earn between $118,900.00 and $232,200.00 per year, depending on experience, location, and employer.

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

What Does an Application Support Do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are Application Support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

How does an Application Support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What are the key skills and qualifications needed to thrive as an Application Support Specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.
More about Application Support jobs
What are the most commonly searched types of Application Support jobs in Washington? The most popular types of Application Support jobs in Washington are:
What are popular job titles related to Application Support jobs in Washington? For Application Support jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Application Support jobs in Washington look for? The top searched job categories for Application Support jobs in Washington are:
What cities in Washington are hiring for Application Support jobs? Cities in Washington with the most Application Support job openings:
Application Support jobs near you

Senior Application Support Specialist

Guidehouse

Washington, DC • On-site

$85K - $141K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Guidehouse rating

7.5

Company rating: 7.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

37th of 57 rated business consultants

Job description

Job Family:
Business Systems Analysis
Travel Required:
Up to 10%
Clearance Required:
Ability to Obtain Public Trust
What You Will Do:
  • Provide Tier III / advanced support.
  • Serve as a subject matter expert (SME) for application support activities, leading troubleshooting and resolution of critical incidents and outages
  • Perform deep-dive root cause analysis and implement long-term fixes for recurring issues.
  • Develop and maintain documentation, including operations manuals, runbooks, and knowledge base articles.
  • Support and mentor junior and mid-level team members, providing technical guidance and knowledge transfer.
  • Engage with stakeholders and users to communicate status, impacts, and resolutions effectively.
  • Identify process improvements, automation opportunities, and best practices for application support.
  • Ensure adherence to service management processes (incident, problem, change management).
  • Continuously evaluate and adopt modern tools, monitoring solutions, and emerging technologies to enhance support capabilities.

What You Will Need:
  • Eight (8) years of relevant application support experience.
  • Bachelor's degree (BA/BS) in Information Technology, Computer Science, or related field; experience may be used in lieu of degree
  • Master's degree may substitute for additional years of experience.
  • Ability to work independently with minimal supervision in complex environments.
  • Strong analytical and advanced troubleshooting/problem-solving skills.
  • Excellent written, verbal, and interpersonal communication skills Proven ability to learn new technologies and adapt quickly Strong customer service orientation with leadership capability.
  • US Citizens and Green Card holders only.
  • Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.

What Would Be Nice To Have:
  • Experience leading support teams or acting as escalation lead.
  • Exposure to automation tools and scripting for operational efficiency.
  • Experience in federal or highly regulated environments.

The annual salary range for this position is $85,000.00-$141,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
  • Medical, Rx, Dental & Vision Insurance
  • Personal and Family Sick Time & Company Paid Holidays
  • Parental Leave
  • 401(k) Retirement Plan
  • Group Term Life and Travel Assistance
  • Voluntary Life and AD&D Insurance
  • Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
  • Transit and Parking Commuter Benefits
  • Short-Term & Long-Term Disability
  • Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
  • Employee Referral Program
  • Corporate Sponsored Events & Community Outreach
  • Care.com annual membership
  • Employee Assistance Program
  • Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
  • Position may be eligible for a discretionary variable incentive bonus

About Guidehouse
Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

What Guidehouse employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply