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Application Support Jobs in Alberta (NOW HIRING)

Canadian Natural

Deskside Support Student

Calgary, AB · On-site

Incident & Application Support * Diagnosing and resolving issues * Requires strong problem-solving and analytical skills * Customer & IS Team Engagement * Emphasizes soft skills: communication ...

New

Canadian Natural

Deskside Support Student

Calgary, AB · On-site

Incident & Application Support * Diagnosing and resolving issues * Requires strong problem-solving and analytical skills * Customer & IS Team Engagement * Emphasizes soft skills: communication ...

New

Clio

Application Security Developer

Calgary, AB · Hybrid

CA$119K - CA$161K/yr

The Application Security team is responsible for emulating real-world adversaries to proactively ... Provide detailed guidance and support to teams in vulnerability remediation, and develop frameworks ...

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All JobsApplication Support JobsApplication Support Jobs in Alberta

Application Support information

What does an application support do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are application support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

What are the key skills and qualifications needed to thrive as an application support specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.

How does an application support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

How to become an application support?

To become an application support specialist, candidates typically need a bachelor's degree in computer science, information technology, or a related field. Relevant skills include troubleshooting, knowledge of operating systems, databases, and support tools, along with strong communication abilities. Gaining certifications such as ITIL or vendor-specific credentials can enhance job prospects and demonstrate technical competence.

What career paths are in application support?

Application support professionals can advance to roles such as senior support analyst, systems analyst, application manager, or IT project manager. They may also specialize in areas like database management, cybersecurity, or cloud services, often gaining certifications like ITIL or vendor-specific credentials to progress in their careers.
More about Application Support jobs

What are the most commonly searched types of Application Support jobs in Alberta?

The most popular types of Application Support jobs in Alberta are:

What are popular job titles related to Application Support jobs in Alberta?

For Application Support jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Application Support jobs in Alberta look for?

The top searched job categories for Application Support jobs in Alberta are:

Application Support jobs near you
Infographic showing various Application Support job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Open Application - Future Opportunities

Refrigerative Supply Limited

Edmonton, AB • On-site

Full-time

Re-posted 17 days ago

Job description

RSL’S story:
Refrigerative Supply Limited is a family business owned by Alison Hamilton and Linda Gibbs. The business was founded by Peter Gibbs' and Alison Hamilton's parents, Jack and Elizabeth Gibbs. In 1949 they acquired the four-year-old Vancouver branch of an American-based company. From this modest beginning, the Company now has a Head Office in Burnaby, twenty-three Branches, and Four Distribution Centers spread across Western Canada. We are committed to remaining a family business and are proud to have the third generation working in the business. The company's mantra is to ‘inspire excellence and trust’ by providing creative solutions and unrivaled experiences, in-store and online, that make RSL the choice for customers, suppliers, and employees at every location. For more information, please visit: www.rsl.ca

RSL Mission
Our purpose is to provide the highest quality HVAC and Refrigeration experience in Canada.

RSL Vision
To be the environment that inspires excellence and trust within our community.

RSL Values
Gracious, Collaborative, Courageous, Innovative, Community Focused, and Exceptional Experience.

Great Place to Work
At RSL, we pride ourselves on fostering a dynamic and inclusive workplace culture. Our commitment to excellence and employee satisfaction has been recognized with the prestigious “Great Place to Work” certification for six consecutive years. This accolade reflects our dedication to creating an environment where every team member feels valued, supported, and empowered to achieve their best.

The Opportunity:

Scope of the position

We are always looking to connect with talented, passionate individuals who are interested in building a rewarding career with Refrigerative Supply Limited. This Open Application is for candidates who would like to be considered for current or future opportunities across our organization.

Opportunities may be available in (but are not limited to):

  • Inside & Outside Sales
  • Warehouse & Distribution
  • Operations & Branch Support
  • Technical & Product Support
  • Corporate & Shared Services
  • Leadership & Management
What We’re Looking For

While qualifications will vary depending on the role, successful candidates typically demonstrate:

  • A strong commitment to customer service and teamwork
  • Excellent communication and interpersonal skills
  • A proactive, positive, and solution-oriented mindset
  • The ability to thrive in a fast-paced, collaborative environment
  • Alignment with RSL’s values and culture
What We Offer

It’s not all about work. That’s why we support and recognize our team members with a range of benefits:

  • RSL is an entrepreneurial company - we don't micromanage.
  • Embark on a continuous development journey. You have access to $3,500 annually to invest in your professional growth.
  • Annual Bonus Program
  • Vacation entitlement starting at three (3) weeks annually, with incremental increases based on years of service, up to a maximum of six (6) weeks.
  • 3 personal obligation days.
  • Wellness Account.
  • Stay healthy with our rich benefits package.
  • Protect your future with our Pension plan.
  • Access a 24/7 Employee Assistance Program.

*Compensation and benefits may vary depending on position and location.

Refrigerative Supply Limited is an equal-opportunity employer. We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial, and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. We would like to thank all applicants for their interest; however, only those selected will be contacted.