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Application Support Jobs in Alberta (NOW HIRING)

LaPrairie Group

Application Support Analyst

Calgary, AB · On-site

... application landscape. Key Responsibilities * Manage the day-to-day health and user support for all internal business applications. * Act as the technical expert for complex issues, leveraging logs ...

LaPrairie Group

Application Support Analyst

Calgary, AB · On-site

... application landscape. Key Responsibilities * Manage the day-to-day health and user support for all internal business applications. * Act as the technical expert for complex issues, leveraging logs ...

Enbridge

Advisor IT Application Services

Edmonton, AB · On-site +1

CA$85K - CA$110K/yr

As an Advisor TIS Application Services , you will play a key role in supporting and enhancing our ... Support integrations between Maximo and enterprise applications, including Oracle ERP (Finance and ...

Enbridge

Advisor IT Application Services

Calgary, AB · On-site +1

CA$85K - CA$110K/yr

As an Advisor TIS Application Services , you will play a key role in supporting and enhancing our ... Support integrations between Maximo and enterprise applications, including Oracle ERP (Finance and ...

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Application Support information

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

What Does an Application Support Do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are Application Support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

How does an Application Support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What are the key skills and qualifications needed to thrive as an Application Support Specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.
More about Application Support jobs
What are the most commonly searched types of Application Support jobs in Alberta? The most popular types of Application Support jobs in Alberta are:
What job categories do people searching Application Support jobs in Alberta look for? The top searched job categories for Application Support jobs in Alberta are:
Application Support jobs near you
Infographic showing various Application Support job openings in Alberta as of July 2026, with employment types broken down into 50% Full Time, 33% Part Time, and 17% Contract. Highlights an 83% In-person, and 17% Remote job distribution.

Application Support Analyst

Helical Pile Solutions

Calgary, AB • On-site

Full-time

Medical, Dental, Vision, Life

Posted 12 days ago

Job description

Helical Pile Solutions is a deep foundations contractor with over 30 years of experience in the industry, recently acquired by Java Holdings Ltd. ("Java"). Java staff have over 50 years of experience building some of Canada's largest electrical infrastructure projects.

We are seeking an experienced Application Support Analyst to join our growing team. This position will be based out of one of our Calgary office locations. Reporting directly to the Team Lead, Business Applications, this role provides support for enterprise and Modern Workplace applications, ensuring stability, availability, and continuous improvement of supported systems.

Position Summary:

The Application Support Analyst is responsible for managing, optimizing, and supporting Microsoft 365 applications and services, as well as various business applications including ERP systems, estimating tools, and field-related applications. This role serves as the main point of contact for issues and inquiries related to IT applications, ensuring timely and effective resolution or escalation as needed.

Requirements

Key Accountabilities:

Application Champion

  • Develop an in-depth understanding of our applications, including features, functionalities, and best practices, to serve as the Subject Matter Expert (SME).
  • Act as the IT liaison, working closely with business stakeholders and coordinating with internal and external vendor teams.

Application Management

  • Configure and customize M365 applications such as SharePoint Online, Teams, OneDrive for Business, and other M365 services to meet organizational needs.
  • Implement and manage integrations between M365 applications and other internal or external systems.
  • Oversee and maintain M365 applications to ensure optimal performance, reliability, and security.
  • Serve as the primary contact for vendor-supported ERP software (preferably Explorer Eclipse).
  • Manage and support estimating software and field-related applications, including Bid2Win, HCSS, and Heavy Job.

Support and Troubleshooting

  • Provide advanced application support and incident resolution for end-users.
  • Investigate root causes, resolve application problems, and recommend corrective actions.
  • Collaborate with Microsoft support or other vendors as necessary.
  • Monitor application performance and service health.

Training and Documentation

  • Design and deliver training sessions and materials to educate users on application features, functionality, and best practices across M365 and other business platforms.
  • Develop and maintain SOPs, user guides, and knowledge base articles for application configurations and processes.
  • Document and maintain administrative application configurations, including system settings, integration points, and change history.

Overall Responsibilities

  • Support application enhancements, patches, and releases.
  • Contribute to service improvement initiatives.
  • Ensure adherence to Java Holdings Ltd. group policies and procedures when sharing company data.

Desired Qualifications

  • 3+ years of experience in application or systems support (5+ years preferred)
  • Post-secondary degree in Computer Science, a related field, or equivalent work experience
  • Proficient in the M365 suite (SharePoint Online, OneDrive, Teams)
  • Familiarity with ERP systems, preferably Explorer Eclipse
  • Experience with estimating and field-related software (Bid2Win, Heavy Job, HCSS) preferred
  • Strong troubleshooting, analytical, and problem-solving skills
  • Experience with ITSM tools and ticketing systems
  • Excellent written and verbal communication skills, with the ability to work across technical and business teams
  • A customer-centric mindset with a professional, positive attitude
  • Ability to manage multiple priorities, work independently, and meet SLAs

Other Position Requirements:

  • Work collaboratively with other teams across all Java Group of Companies
  • Availability for after-hours on-call support as per company policy
  • Valid driver's license and potential use of a personal vehicle for travel
  • Ability to sit for extended periods and use a computer
  • Commitment to ongoing learning and professional development
  • Alignment with our core values: Innovation, Community, Excellence, and Safety

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Training & Development
  • Employee Assistance Program - Counseling