The Application Operations Analyst performs basic to intermediate operations and support tasks under the direction of a Senior Application Operations Analyst, following established run books, playbooks, and work instructions. This role applies technical skills; primarily on Linux/Unix systems and Oracle databases to diagnose and resolve application and data issues of well-defined scope. Over time, the analyst takes on a broader range of assignments and may help scope and develop solutions, following existing development frameworks, coding guidelines, and database standards. Experience with SmartMeter or other utility metering systems is a plus but not required.
This is a HYBRID position with occasional travel required to the Bay Area. Candidates must reside within a 4-hour travel radius of the Bay Area.
Key Responsibilities
- Analyze existing application interfaces and tools; prepare logical models and procedures; create SQL code and scheduling scripts; and test/debug interfaces and tools
- Diagnose, isolate, and correct data and performance faults in supported systems
- Analyze, debug, and resolve bugs, incidents, and exceptions in existing applications, interfaces, processes, and procedures
- Execute planned and ad-hoc corrective maintenance to sustain continuous system operations
- Provide oversight and back-up support for time-sensitive batch processing (e.g., 24-hour clock package processing) to ensure timely, accurate bill delivery in line with agreed service-level agreements
- Prepare and obtain approval of system and development documentation
- Assist in defining, developing, and documenting business requirements, objectives, deliverables, and specifications on a project-by-project basis
- Propose enhancements to procedures, processes, and tools based on operational experience
- Interact with users, business stakeholders, and team members to discuss and report progress on requests and incidents; provide timely, clear, non-technical communication
Required Qualifications
- Bachelor’s degree in IS, CS, Engineering, or equivalent work experience
- 5+ years of supporting, troubleshooting, and operating applications and infrastructure, including operations support and analysis
- Hands-on experience with Linux/Unix server environments (application support, job monitoring, log analysis, and troubleshooting)
- Hands-on experience with Oracle databases, including SQL for data analysis, validation, and troubleshooting
- Excellent written and verbal communication skills, with the ability to work across multiple departments
Preferred / Bonus Qualifications
- Experience supporting SmartMeter, AMI, or other utility metering / meter-to-cash systems
- Experience with time-sensitive batch processing and billing data flows
- Familiarity with supporting infrastructure components such as networks and backups
- Experience with the design and deployment of large-scale, complex infrastructure-application systems
Company Description
We are a services-based company, providing engineering and infrastructure solutions to industries impacting and enhancing the daily lives of people across the country.