US-Technical Specialist
Lake Grove, NY · On-site
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.Support customers having Apple product or software ...
US-Technical Specialist
Lake Grove, NY · On-site
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.Support customers having Apple product or software ...
US-Technical Specialist
Madison, WI · On-site
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.Support customers having Apple product or software ...
US-Technical Specialist
Madison, WI · On-site
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.Support customers having Apple product or software ...
US-Technical Specialist
Columbia, MD · On-site
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.Support customers having Apple product or software ...
US-Technical Specialist
Columbia, MD · On-site
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.Support customers having Apple product or software ...
US-Technical Specialist
Anchorage, AK · On-site
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.Support customers having Apple product or software ...
US-Technical Specialist
Anchorage, AK · On-site
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.Support customers having Apple product or software ...
US-Technical Specialist
New Haven, CT · On-site
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.Support customers having Apple product or software ...
US-Technical Specialist
New Haven, CT · On-site
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.Support customers having Apple product or software ...
US-Technical Specialist
Washington, DC · On-site
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.Support customers having Apple product or software ...
US-Technical Specialist
Washington, DC · On-site
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.Support customers having Apple product or software ...
US-Technical Specialist
Toledo, OH · On-site
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.Support customers having Apple product or software ...
US-Technical Specialist
Toledo, OH · On-site
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.Support customers having Apple product or software ...
US-Technical Specialist
Pittsburgh, PA · On-site
Responsibilities : • Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs. • Support customers having ...
US-Technical Specialist
Pittsburgh, PA · On-site
Responsibilities : • Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs. • Support customers having ...
US-Technical Expert
Virginia Beach, VA · On-site
$35K - $44K/yr
Deepen extensive knowledge and stay up to date on Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.Support customers having Apple ...
US-Technical Expert
Virginia Beach, VA · On-site
$35K - $44K/yr
Deepen extensive knowledge and stay up to date on Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.Support customers having Apple ...
US-Technical Expert
Ardmore, PA · On-site
$36K - $45K/yr
Deepen extensive knowledge and stay up to date on Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.Support customers having Apple ...
US-Technical Expert
Ardmore, PA · On-site
$36K - $45K/yr
Deepen extensive knowledge and stay up to date on Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.Support customers having Apple ...
US-Technical Expert
Wauwatosa, WI · On-site
$36K - $45K/yr
Deepen extensive knowledge and stay up to date on Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.Support customers having Apple ...
US-Technical Expert
Wauwatosa, WI · On-site
$36K - $45K/yr
Deepen extensive knowledge and stay up to date on Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.Support customers having Apple ...
US-Technical Expert
Ardmore, PA · On-site
$36K - $45K/yr
Deepen extensive knowledge and stay up to date on Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.Support customers having Apple ...
US-Technical Expert
Ardmore, PA · On-site
$36K - $45K/yr
Deepen extensive knowledge and stay up to date on Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.Support customers having Apple ...
US-Technical Expert
Philadelphia, PA · On-site
$37K - $47K/yr
Deepen extensive knowledge and stay up to date on Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.Support customers having Apple ...
US-Technical Expert
Philadelphia, PA · On-site
$37K - $47K/yr
Deepen extensive knowledge and stay up to date on Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.Support customers having Apple ...
US-Technical Expert
New York, NY · On-site
$41K - $51K/yr
Deepen extensive knowledge and stay up to date on Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.Support customers having Apple ...
US-Technical Expert
New York, NY · On-site
$41K - $51K/yr
Deepen extensive knowledge and stay up to date on Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.Support customers having Apple ...
US-Technical Expert
Charleston, SC · On-site
$35K - $44K/yr
Deepen extensive knowledge and stay up to date on Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.Support customers having Apple ...
US-Technical Expert
Charleston, SC · On-site
$35K - $44K/yr
Deepen extensive knowledge and stay up to date on Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.Support customers having Apple ...
Senior Software Engineer - Generative AI & ML, Customer Systems
Austin, TX · On-site +1
$121K - $160K/yr
... Genius Bar. The team also builds and operates AppleCare's online support platform, which handles 6 billion visits per year, delivering seamless, high-quality support to Apple customers around the ...
Senior Software Engineer - Generative AI & ML, Customer Systems
Austin, TX · On-site +1
$121K - $160K/yr
... Genius Bar. The team also builds and operates AppleCare's online support platform, which handles 6 billion visits per year, delivering seamless, high-quality support to Apple customers around the ...
Technical Customer Service Agent
Milwaukee, WI · On-site
$40K - $52K/yr
Technical retail experience (i.e., Apple Genius bar, Geek squad) * Experience in Dental (hygienist, lab technician, etc) * Experience in Additive Manufacturing * STEM degree * Fluency in Spanish or ...
Technical Customer Service Agent
Milwaukee, WI · On-site
$40K - $52K/yr
Technical retail experience (i.e., Apple Genius bar, Geek squad) * Experience in Dental (hygienist, lab technician, etc) * Experience in Additive Manufacturing * STEM degree * Fluency in Spanish or ...
Customer Systems is part of IS&T and drives the technology behind Apple's customer support experience - from contact center operations to the software powering the iconic Genius Bar. The team also ...
Customer Systems is part of IS&T and drives the technology behind Apple's customer support experience - from contact center operations to the software powering the iconic Genius Bar. The team also ...
Customer Systems is part of IS&T and drives the technology behind Apple's customer support experience - from contact center operations to the software powering the iconic Genius Bar. The team also ...
Customer Systems is part of IS&T and drives the technology behind Apple's customer support experience - from contact center operations to the software powering the iconic Genius Bar. The team also ...
US-Technical Expert
$33K - $41K/yr
Deepen extensive knowledge and stay up to date on Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs. Support customers having ...
US-Technical Expert
$33K - $41K/yr
Deepen extensive knowledge and stay up to date on Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs. Support customers having ...
Apple Genius Bar information
See salary details
$5.29 - $7.91
10% of jobs
$9.91 is the 25th percentile. Wages below this are outliers.
$7.91 - $10.53
20% of jobs
$10.53 - $13.16
10% of jobs
The median wage is $14.30 / hr.
$13.16 - $15.78
24% of jobs
$17.61 is the 75th percentile. Wages above this are outliers.
$15.78 - $18.40
16% of jobs
$18.40 - $21.02
10% of jobs
$21.02 - $23.65
3% of jobs
$23.65 - $26.27
3% of jobs
$26.27 - $28.89
2% of jobs
$28.89 - $31.51
1% of jobs
$31.51 - $34.13
1% of jobs
$5
$15
$34
How much do apple genius bar jobs pay per hour?
As of Jun 14, 2026, the average hourly pay for apple genius bar in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $9.62 and $18.03 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive in the Apple Genius Bar position, and why are they important?
To thrive as an Apple Genius Bar technician, you need a solid understanding of Apple hardware and software troubleshooting, customer service skills, and typically an interest or background in technology. Familiarity with Apple diagnostics tools, repair systems, and certification through Apple's training programs (such as ACMT) is highly valued. Exceptional communication, patience, and problem-solving abilities help build trust with customers and provide an excellent support experience. These skills are crucial for resolving technical issues efficiently while ensuring customer satisfaction in a fast-paced retail environment.
What qualifications do you need to work at Apple Genius Bar?
To work as an Apple Genius Bar technician, candidates typically need a strong background in electronics, computer repair, or related technical fields, along with excellent customer service skills. Apple often requires relevant certifications such as Apple Certified Support Professional (ACSP) and prior experience with Apple products is preferred.
What is an Apple Genius Bar job?
An Apple Genius Bar job involves providing technical support and customer service at Apple retail stores. Geniuses diagnose and repair Apple devices, assist customers with troubleshooting, and offer product advice. They are trained to handle hardware and software issues while delivering a positive customer experience. This role requires strong communication skills, technical expertise, and the ability to solve problems efficiently.
What does a typical day look like for someone working at the Apple Genius Bar?
A typical day at the Apple Genius Bar involves diagnosing and repairing customer devices, providing technical advice, and educating users on Apple products and software. You’ll work both independently and as part of a team, frequently collaborating with sales staff and other technical specialists to resolve customer concerns. Multitasking is common, as you’ll handle appointments, walk-in customers, and sometimes help at the front of the store. This fast-paced environment requires adaptability and strong communication, making every day varied and engaging.
Does Apple have work from home jobs?
Apple Genius Bar positions typically require in-person work at Apple retail stores and do not generally offer remote or work-from-home options. However, some corporate roles at Apple may be available remotely, depending on the position and department. Job seekers should review specific job postings for remote work opportunities and requirements.
How difficult is it to get hired at Apple?
Getting hired as an Apple Genius Bar technician involves a competitive application process that includes multiple interviews, technical assessments, and demonstrating strong customer service skills. Candidates often need relevant technical knowledge, certifications, and experience with Apple products to improve their chances of selection.
How do I become an Apple Genius?
To become an Apple Genius, candidates typically need relevant technical knowledge of Apple products, excellent customer service skills, and often prior experience in technical support or retail. Apple offers training programs and certifications, such as the Apple Certified Support Professional, to help prepare for the role, which involves troubleshooting hardware and software issues in an Apple Store environment.
More about Apple Genius Bar jobs
What cities are hiring for Apple Genius Bar jobs? Cities with the most Apple Genius Bar job openings:
What are the most commonly searched types of Apple Genius Bar jobs? The most popular types of Apple Genius Bar jobs are:
What states have the most Apple Genius Bar jobs? States with the most job openings for Apple Genius Bar jobs include:
What job categories do people searching Apple Genius Bar jobs look for? The top searched job categories for Apple Genius Bar jobs are:
Apple rating
8.1
Based on 661 frontline employees who took The Breakroom Quiz
6th of 30 rated technology retailers
Job description
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work...As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products. ..A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.Demonstrate Apple's values of inclusion and diversity in daily activities.
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
You can:Demonstrate technical expertise of Apple products and services.Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.Navigate customer service issues with care and strong interpersonal skills.Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.Work in a fast-paced environment and balance multiple tasks at the same time.Work well in a team environment, demonstrating shared responsibility and accountability with other team members.Be trusted with sensitive or confidential information, keeping with Apple's core values.Be curious and open to learning from others and helping each other grow.
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.Demonstrate Apple's values of inclusion and diversity in daily activities.
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
You can:Demonstrate technical expertise of Apple products and services.Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.Navigate customer service issues with care and strong interpersonal skills.Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.Work in a fast-paced environment and balance multiple tasks at the same time.Work well in a team environment, demonstrating shared responsibility and accountability with other team members.Be trusted with sensitive or confidential information, keeping with Apple's core values.Be curious and open to learning from others and helping each other grow.
About Apple
Sourced by ZipRecruiter
Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, intelligent people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our dedication to leave the world better than we found it.
Industry
Computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Cupertino, CA, US
Year founded
1976