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Assistant Apple Genius Bar Jobs (NOW HIRING)

Have extensive knowledge and stay up to date on all Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.Support customers having ...

Have extensive knowledge and stay up to date on all Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.Support customers having ...

Have extensive knowledge and stay up to date on all Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.Support customers having ...

Have extensive knowledge and stay up to date on all Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.Support customers having ...

Have extensive knowledge and stay up to date on all Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.Support customers having ...

Have extensive knowledge and stay up to date on all Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.Support customers having ...

Have extensive knowledge and stay up to date on all Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.Support customers having ...

Have extensive knowledge and stay up to date on all Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.Support customers having ...

Have extensive knowledge and stay up to date on all Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.Support customers having ...

Have extensive knowledge and stay up to date on all Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.Support customers having ...

Have extensive knowledge and stay up to date on all Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.Support customers having ...

Responsibilities : • Have extensive knowledge and stay up to date on all Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs. • ...

Customer Support Agent - 3D printing

Milwaukee, WI · On-site

$18.50 - $24.75/hr

Technical retail experience (i.e., Apple Genius bar, Geek squad) * Experience in Dental (hygienist, lab technician, etc) * Experience in Additive Manufacturing * STEM degree * Fluency in Spanish or ...

US-Technical Expert

Holyoke, MA · On-site

$37K - $46K/yr

Deepen extensive knowledge and stay up to date on Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.Support customers having Apple ...

Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.Support customers having Apple product or software ...

Technical retail experience (i.e., Apple Genius bar, Geek squad) * Experience in Dental (hygienist, lab technician, etc) * Experience in Additive Manufacturing * STEM degree * Fluency in Spanish or ...

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Assistant Apple Genius Bar information

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$6

$15

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How much do assistant apple genius bar jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for assistant apple genius bar in the United States is $15.35, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.31 per hour, depending on experience, location, and employer.

What is the difference between Assistant Apple Genius Bar vs Apple Technician?

AspectAssistant Apple Genius BarApple Technician
CredentialsApple Certified Support Professional (ACSP), technical trainingApple Certified Mac Technician (ACMT), specialized certifications
Work EnvironmentApple Store, customer-facing, troubleshooting devicesApple Service Centers, repair-focused, technical support
Employer & Industry UsageApple retail stores, customer service rolesApple authorized service providers, repair centers
Common Search & ComparisonCustomer support, troubleshooting, retailDevice repair, technical diagnostics

The Assistant Apple Genius Bar primarily focuses on customer support and troubleshooting in retail store environments, while Apple Technicians specialize in device repairs and technical diagnostics in service centers. Both roles require Apple-specific certifications and involve technical skills, but their work settings and responsibilities differ.

More about Assistant Apple Genius Bar jobs
What cities are hiring for Assistant Apple Genius Bar jobs? Cities with the most Assistant Apple Genius Bar job openings:
What are the most commonly searched types of Apple Genius Bar jobs? The most popular types of Apple Genius Bar jobs are:
What states have the most Assistant Apple Genius Bar jobs? States with the most job openings for Assistant Apple Genius Bar jobs include:
What job categories do people searching Assistant Apple Genius Bar jobs look for? The top searched job categories for Assistant Apple Genius Bar jobs are:
Infographic showing various Assistant Apple Genius Bar job openings in the United States as of June 2026, with employment types broken down into 6% As Needed, 3% Full Time, 88% Part Time, and 3% Temporary. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $31,924 per year, or $15.3 per hour.
US-Genius

US-Genius

Apple

Holyoke, MA • On-site

Full-time

Posted 22 days ago


Apple rating

8.1

Company rating: 8.1 out of 10

Based on 661 frontline employees who took The Breakroom Quiz

6th of 30 rated technology retailers


Job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work...As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products and services. A Genius makes sure customers are educated about repair options and Apple offerings, and performs repairs on all Apple products serviced in the store. ..A Genius excels in repairing relationships with customers and demonstrates the high standard of service and support in our retail stores. You enhance team knowledge by modeling exceptional service and educating and mentoring team members.
Have extensive knowledge and stay up to date on all Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software. Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.Use extensive knowledge of hardware and software components to identify where technical concerns may originate from and educate others on the team.Serve as a Mentor, resource, and positive role model for Genius Bar team members. Support leadership in providing timely resolution to customer escalations.Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.Demonstrate Apple's values of inclusion and diversity in daily activities.
You should:Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.Have experience in retail or sales, or related work experience.Possess the visual inspection and fine motor skills to safely perform hardware repairs.Have experience troubleshooting hardware and software issues in a customer service environment.
You can:Demonstrate technical expertise of Apple products and services, including repairing devices.Analyze problems and follow troubleshooting steps to identify the root cause of a technical issue.Navigate customer service issues with care and strong interpersonal skills. Apply an action-oriented mindset and sense of motivation to do what's best for the customer and Apple, often anticipating and adjusting for problems and roadblocks.Work in a fast-paced environment, often under tight deadlines and pressure, while supporting multiple customers or hardware repairs at the same time.Communicate effectively and tailor your communication style to different audiences.Collaborate and motivate across the store and and among key partners to achieve individual and overall team goals.Support and educate the broader team by sharing knowledge, experiences, and insights.Frequently handle, lift, and move merchandise safely.

What Apple employees say

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About Apple

Sourced by ZipRecruiter

Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, intelligent people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our dedication to leave the world better than we found it.

Industry

Computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Cupertino, CA, US

Year founded

1976