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Apple Desktop Support Jobs (NOW HIRING)

Intellectt INC

Desktop Support Analyst III

New York, NY · On-site

$25.50 - $34.25/hr

Provide Tier 2 support for Windows desktops/laptops, Apple devices (MacBook, iPad, iPhone), and Microsoft Teams phones. * Troubleshoot hardware, software, and AV/conference room systems. * Configure ...

Fisec Global

Desktop Support

Salt Lake City, UT · On-site

$20 - $25/hr

... Apple Mac Certified Technician or Microsoft Certified Desktop Support Technician is desired • Knowledge & usage of at least one or more ITSM tools like Service Now, Fresh Service etc. will be ...

Harris

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing ... Experience with Apple (iOS) devices and ServiceNow. Basic networking experience is preferred.

Harris

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing ... Experience with Apple (iOS) devices and ServiceNow. Basic networking experience is preferred.

Harris

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing ... Experience with Apple (iOS) devices and ServiceNow. Basic networking experience is preferred.

Harris

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing ... Experience with Apple (iOS) devices and ServiceNow. Basic networking experience is preferred.

Noblesoft Technologies

Desktop Support

Columbus, NE · On-site

$20.50 - $26/hr

... Apple Mac Certified Technician or Microsoft Certified Desktop Support Technician is desired • Knowledge & usage of at least one or more ITSM tools like Service Now, Fresh Service etc. will be ...

Worldwide Flight Services

Desktop Support

Chicago, IL · On-site

$20.75 - $26.50/hr

Strong desktop troubleshooting skills will be used to handle technical support request and ... The platforms supported are, Windows 7 and 10, Microsoft Office, Lenovo and HP computers, Apple ...

Noblesoft Technologies

Desktop Support

Columbus, NE · On-site

$20.50 - $26/hr

... Apple Mac Certified Technician or Microsoft Certified Desktop Support Technician is desired • Knowledge & usage of at least one or more ITSM tools like Service Now, Fresh Service etc. will be ...

Worldwide Flight Services

Desktop Support

Chicago, IL · On-site

$20.75 - $26.50/hr

Strong desktop troubleshooting skills will be used to handle technical support request and ... The platforms supported are, Windows 7 and 10, Microsoft Office, Lenovo and HP computers, Apple ...

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How much do apple desktop support jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for apple desktop support in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Apple Desktop Support specialist, and why are they important?

To thrive as an Apple Desktop Support specialist, you need a solid understanding of macOS, Apple hardware, and troubleshooting methodologies, often supported by an associate degree or relevant IT certifications like Apple Certified Support Professional (ACSP). Familiarity with device management tools such as Jamf, Apple Configurator, and remote support platforms is typically required. Strong problem-solving abilities, patience, and clear communication help in delivering effective support and training to users. These skills are critical to quickly resolving technical issues, ensuring system reliability, and enhancing user satisfaction in Apple-centric environments.

What are some common challenges faced by Apple Desktop Support professionals and how can they be addressed?

Apple Desktop Support professionals often encounter challenges such as troubleshooting compatibility issues between macOS and third-party software, managing system updates across multiple devices, and assisting users with varying levels of technical expertise. Staying updated on the latest Apple releases and best practices helps address these issues effectively. Additionally, clear communication and a patient approach are essential for guiding users through complex problems, while collaboration with IT teams ensures timely resolution of network or security-related concerns.

What is Apple Desktop Support?

Apple Desktop Support refers to the technical assistance provided for Apple desktop computers, such as iMacs and Mac Minis, as well as related software and peripherals. Professionals in this role troubleshoot hardware and software issues, perform system upgrades, install applications, and offer guidance on best practices for using Apple devices in a workplace or home environment. They often work with end users to resolve problems quickly and ensure smooth operation of Apple desktops within an organization.

Does Apple still allow work-from-home?

Apple Desktop Support roles traditionally require on-site work at Apple retail stores or support centers, but some positions may offer remote or hybrid options depending on the location and current company policies. Flexibility varies by role and team, so candidates should review specific job postings for remote work opportunities and requirements.

Is Apple Tech Support a good job?

Apple Desktop Support roles involve assisting customers with Apple products and troubleshooting hardware and software issues. The job typically requires technical skills, good communication, and problem-solving abilities, often working in retail or support centers. It can offer benefits such as employee discounts and opportunities for advancement, but job satisfaction depends on individual preferences and work environment.

What is the difference between Apple Desktop Support vs Apple Technical Support Specialist?

AspectApple Desktop SupportApple Technical Support Specialist
CertificationsApple Certified Support Professional (ACSP)Apple Certified Support Professional (ACSP)
Work EnvironmentOn-site or remote support for Apple devicesCustomer service and troubleshooting via phone or chat
Industry UsageRetail stores, corporate support, service centersCall centers, AppleCare support, retail
Job FocusHardware/software troubleshooting, repairs, setupCustomer assistance, issue diagnosis, technical guidance

Apple Desktop Support and Apple Technical Support Specialist roles both require Apple certifications and focus on supporting Apple products. However, Apple Desktop Support typically involves hands-on hardware and software troubleshooting, often in retail or service environments. In contrast, Apple Technical Support Specialists primarily assist customers remotely via phone or chat, focusing on diagnosing issues and providing guidance. Both roles are essential in delivering Apple’s customer service and technical expertise.

More about Apple Desktop Support jobs
What cities are hiring for Apple Desktop Support jobs? Cities with the most Apple Desktop Support job openings:
What states have the most Apple Desktop Support jobs? States with the most job openings for Apple Desktop Support jobs include:
What job categories do people searching Apple Desktop Support jobs look for? The top searched job categories for Apple Desktop Support jobs are:
Apple Desktop Support jobs near you
Infographic showing various Apple Desktop Support job openings in the United States as of May 2026, with employment types broken down into 12% Locum Tenens, 34% As Needed, 48% Full Time, 4% Part Time, 1% Contract, and 1% Summer. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $47,766 per year, or $23 per hour.
Desktop Support Analyst III

Desktop Support Analyst III

Intellectt INC

New York, NY • On-site

$25.50 - $34.25/hr

Contractor

Posted 15 days ago

Job description

 Role General IT  

Location: New York, NY, USA, 10177
Duration: 05 Months
 

Position Summary

The Desktop Support Analyst Consultant is responsible for delivering high-quality, responsive desktop support services to end users. This role manages daily helpdesk tickets, maintains ownership through resolution, performs installs/moves/adds/changes, provides remote assistance, and ensures adherence to organizational IT standards and procedures.

Key Duties & Responsibilities

Customer & Service Delivery

  • Provide exceptional customer service in all interactions.
  • Manage and resolve day-to-day helpdesk issues.
  • Escalate critical issues impacting business operations.
  • Deliver onsite and remote user coaching.
  • Ensure compliance with global IT service standards.

Technical Support & Maintenance

  • Provide Tier 2 support for Windows desktops/laptops, Apple devices (MacBook, iPad, iPhone), and Microsoft Teams phones.
  • Troubleshoot hardware, software, and AV/conference room systems.
  • Configure and deploy laptops, desktops, and mobile devices.
  • Support O365, Azure, SharePoint, OneDrive, and Active Directory.
  • Use SCCM and AutoPilot for system imaging and deployments.
  • Maintain asset management documentation.
  • Work with external vendors for issue resolution.

Documentation & Process Improvement

  • Log incidents in ServiceNow (or similar ticketing tools).
  • Maintain and update knowledge base articles.
  • Document workflows, SOPs, and process maps.
  • Analyze and improve operational workflows.

Qualifications

  • Bachelor’s degree in IT or related experience preferred.
  • 4+ years Desktop Support experience (500+ users).
  • 4+ years supporting Windows OS & Office Suite.
  • 4+ years supporting Apple devices.
  • Experience with ServiceNow preferred.
  • Certifications preferred: ITIL, A+, MCSE, ACMT.
  • Strong troubleshooting, communication, and documentation skills.