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Anthem Call Center Jobs (NOW HIRING)

Anthem Coffee

Bakery and Kitchen Lead

Tacoma, WA · On-site

$20 - $22/hr

... at the center of that work. WHAT YOU'LL DO You'll lead bakery and kitchen production for Anthem ... The final call sits with Matia. - Capital expenditures and equipment purchases. Same. This isn't ...

Kodiak

Operations Specialist

Lancaster, TX

Previous experience in a call center or similar environment preferred What we offer: * Competitive ... Excellent Medical, Dental, and Vision plans through Kaiser Permanente, Anthem, and Guardian ...

Activate Solutions Group

Be Seen First

Licensed Medicare Sales Agent - Field Sales | High Earning

Phoenix, AZ · On-site

$80K - $250K/yr

Consumers want trusted, face-to-face guidance instead of cold call center interactions. If you are ... Anthem - Elevance, Molina, HealthSpring, Zing, and WellCare). * Uncapped Earning Potential: Earn ...

LIBERTY DENTAL

Customer Care Analyst

Tampa, FL · On-site +1

$19 - $25/hr

Process emails, two-way chat messages, and other communication channels * Assist the call center ... Comprehensive medical coverage through Anthem, with affordable premiums and multiple plan options ...

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Anthem Call Center information

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How much do anthem call center jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for anthem call center in the United States is $20.25, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.36 per hour, depending on experience, location, and employer.

How can I make 2000 a week working from home?

Working as an Anthem call center representative can offer opportunities to earn a substantial income, especially with experience, performance bonuses, and flexible schedules. Achieving $2000 weekly typically requires high call volume, efficiency, and possibly working overtime or multiple shifts, depending on pay structure and incentives. Developing strong communication skills and familiarity with customer service tools can also improve earning potential.

What is the Anthem hiring process like?

The Anthem call center hiring process typically involves submitting an online application, completing a phone screening, participating in one or more in-person or virtual interviews, and passing background checks and skills assessments. Candidates may also need to demonstrate strong communication skills and customer service experience relevant to the role.

What jobs pay $4000 a week without a degree?

High-paying jobs that can reach $4,000 a week without a degree often include roles such as sales managers, real estate brokers, commercial pilots, or skilled trades like electricians and plumbers with experience. These positions typically require strong skills, certifications, or licenses, and may involve commission, bonuses, or overtime to achieve high weekly earnings.

What is an Anthem Call Center?

An Anthem Call Center is a customer service center operated by Anthem, one of the largest health insurance companies in the United States. Representatives at these centers assist members, healthcare providers, and employers with questions about health insurance policies, claims, benefits, billing, and coverage details. They provide support over the phone, helping resolve issues, explain plan options, and guide customers through Anthem's services. Working in an Anthem Call Center requires strong communication skills, problem-solving abilities, and a customer-focused attitude.

What is the difference between Anthem Call Center vs Anthem Customer Service Representative?

AspectAnthem Call CenterAnthem Customer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, inbound/outbound callsCall center setting, inbound calls, assisting members
Industry UsageCustomer support for insurance productsMember support, policy inquiries, claims assistance

Both roles involve working in a call center environment with similar credentials. The Anthem Call Center typically refers to the overall department handling various customer interactions, while the Anthem Customer Service Representative is a specific role focused on direct member support. Both positions require strong communication skills and familiarity with insurance products, making them closely related in the healthcare insurance industry.

What are the key skills and qualifications needed to thrive as an Anthem Call Center Representative, and why are they important?

To thrive as an Anthem Call Center Representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and basic computer proficiency are typically required. Excellent listening skills, patience, and the ability to remain calm under pressure help individuals excel in this customer-facing role. These skills ensure efficient resolution of customer inquiries, high satisfaction rates, and effective representation of the Anthem brand.

How much does Blue Cross Blue Shield pay work from home?

For a call center role at Anthem, which partners with Blue Cross Blue Shield, remote work pay in Texas typically ranges from $15 to $20 per hour, depending on experience and specific job responsibilities. Compensation may also include benefits such as health insurance and flexible schedules, with pay rates subject to company policies and regional standards.

What are some common challenges faced by representatives working in an Anthem Call Center, and how can they overcome them?

Representatives in an Anthem Call Center often encounter challenges such as handling high call volumes, addressing complex insurance and healthcare questions, and managing interactions with frustrated or distressed members. To overcome these challenges, it’s important to develop strong communication and active listening skills, stay updated on Anthem’s products and policies, and utilize support resources provided by the company. Regular training sessions and teamwork with supervisors help representatives resolve issues efficiently while maintaining a positive member experience.
More about Anthem Call Center jobs
What cities are hiring for Anthem Call Center jobs? Cities with the most Anthem Call Center job openings:
What states have the most Anthem Call Center jobs? States with the most job openings for Anthem Call Center jobs include:
What job categories do people searching Anthem Call Center jobs look for? The top searched job categories for Anthem Call Center jobs are:
Anthem Call Center jobs near you
Infographic showing various Anthem Call Center job openings in the United States as of July 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $42,125 per year, or $20.3 per hour.
Call Center Supervisor

Call Center Supervisor

Family Health Care Centers of Greater Los Angeles, Inc.

Bell Gardens, CA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Overview 

"To enhance the quality of life for men, women and children in the greater Los Angeles area through the provision of high quality, accessible and affordable healthcare services."

We offer fantastic benefits, competitive pay, and a great family-oriented environment!

We offer:

  • Medical Benefits - FHCCGLA pays 100% of employee's  Kaiser; Anthem Blue Cross; Health Net; and United Health Care coverage (HMO Plan) subject to change during open enrollment. 
  • 403 B - Through Mutual of America, the company matches up to 5% of employee's salary.  
  • Dental Benefit - MetLife Only (HMO/PPO Plan). 
  • 11 Holidays Observed.
  • 2 Floating Holidays
  • Vision Benefit - MetLife Plan.
  • 1 Birthday Holiday
  • Life Insurance - Accidental Death & Dismemberment; and Long-term Disability.
  • 7 Paid Sick Leave - 56 hours Full-Time
  • Paid Sick Leave - 40, Part-Time and Per-Diem
  • Employee Assistance Program
  • 2 weeks' Vacation
  • AFLAC Benefits

This would be a great opportunity to make a difference with you onboard!

POSITION TITLE:    Call Center Supervisor

 

DEPARTMENT:       Call Center

REPORTS TO:         Director of Clinic Operations

POSITION OVERVIEW: Responsible for managing the day-to-day work functions of the Call Center Department.  Ensures timely response of all inbound calls; eliminates abandoned and missed telephone calls.  Responsible to ensure that outstanding customer service is always provided, resolves issues immediately and the delivery of accurate information to patients.

Responsibilities

DUTIES / RESPONSIBILITIES:

  • Provides daily comprehensive supervision of the centralized call center phone operators.
  • Ensures that each call center phone operator receives the FHCCGLA Call Center Manual to achieve the best industry best practices in the following areas:
  • Optimal per-call transactions
  • Timely & non-discriminatory access to care
  • Reduced disruptions in the delivery of care
  • Increased customer service satisfaction levels
  • Minimize interruptions in scheduling process
  • Ensures that personnel work performance is accurate and in compliance with FHCCGLA's established current guidelines.
  • Responsible to oversee the prompt and courteous telephone assistance to all  callers.
  • Screens regularly for incoming high-volume calls and recommends changes for consideration to immediate supervisor.  NOTE: All changes must be pre-approved by FHCCGLA's Leadership (e.g., C.E.O., C.F.O., C.O.O. & C.M.O.).
  • Verifies and updates all demographic and insurance information in the E.H.R.
  • Verifies that appointment availability is checked across all FHCCGLA sites and schedules patients according to their specifications (e.g., provider preference, date/day/time, preferred site, etc.).
  • Ensures that the best customer services are rendered by the call center phone operators by implementing standardized procedures that include:
  • Asking patients if they need directions
  • Asking patients if they have transportation
  • Ensuring patients are advised on what to bring to their first appointment
  • Providing details regarding what to expect upon arrival (example: when going to the School Based Health Center site search for 6200, the site is across the street in the 2 grey portables at the corner of Jaboneria & Watcher).
  • Etc.
  • Shall conduct and document regular huddles with the call center team to make improvements where needed and/or to praise staff.
  • Assists with all duties as needed (e.g., staff call-off's, approved staff time off) to ensure that calls are answered without disruption to care.
  • Maintains and updates weekly reports (productivity, dropped calls, answered calls, peak hours, etc.).
  • Provides guidance regarding pertinent updates in real time to call center staff and conducts trainings regularly as deemed necessary.
  • Trainings may include, but are not limited to:

    • Medi-Cal

    Medicare

    Managed care programs

    Private insurance

    Eligibility procedures

    Reimbursement requirements

    New patient process

    Services offered

    Etc.

  • Works closely with applicable FHCCGLA supervisors and managers to provide and foster good collaboration, teamwork and develop good working relationships for the best overall outcomes of the call center department.
  • Works extremely well under pressure, meets multiple and often challenging deadlines; and
  • Always demonstrates cooperative and positive behavior with all managers, supervisors, subordinates, colleagues, clients, patients and the overall community.
  • Undertakes continuous learning and growth opportunities by attending applicable trainings, seminars, conferences, in-services and educational sessions to maintain competency skill set current and remain knowledgeable with regards to best practices and industry standards of care.
  • Regularly listens in on call center phone operator calls and:
  • Documents findings or areas for praise
  • Provides critique for areas that require immediate or necessary improvement    
  • Remains within the call center department to ensure availability at all times for staff questions, issues, etc.
  • Checks the wait time for patients on hold to make sure they are not waiting extended (unreasonable) periods of time.  Shall step in to help as needed.
  • Maintains staff attendance records (e.g., tardiness, timely call-off's, etc.).
  • Maintains abreast of all agency updates (e.g., new services, new sites, changes, provider changes, etc.) and reports back to the call center team.
  • Ensures all appointments confirmations for all sites are completed by the end of each work shift (e.g., after the morning shift rush & after the PM shift rush) and no later than the end of each work day.
  • Ensures that all rescheduling is completed in a timely manner.
  • Responsible to ensure adherence for the following:
  • Agency safety and health standards
  • OSHA regulations
  • Policies & procedures as applicable
  • Identifies, initiates and implements measures to deliver high quality care to patients and improve services.
  • Responds efficiently and timely to all patient, provider and staff needs or inquiries.
  • Works with the operations managers to manage patient scheduling and flow to address bottlenecks, scheduling issues, etc.
  • Handles patient grievances according to FHCCGLA's 'Grievance" Policy & Procedure.
  • Assists in developing, updates & review of FHCCGLA's Policies & Procedures (P&P's) as needed (with input from all other key personnel).
  • Ensures HIPAA compliance by maintaining strict confidentiality of all patient data and E.H.R./Practice Management System (PMS) according to regulations and FHCCGLA's P&P's.
  • Attends the following meetings/trainings:
  • Mandatory Quarterly Staff Meeting/Trainings (during employment)- Quarterly (Jan., Apr., Jul. & Oct.- may be subject to change).
  • Clinical & Operations (C&O) Meeting- only as needed (advanced notice will be provided when feasible).
  • Meetings with FHCCGLA's Executive Leadership- only as needed (advanced notice will be provided when feasible).
  • Other pertinent meetings- as scheduled
  • Remains informed of all FHCCGLA applicable Policies & Procedures and:
  • Current legal and regulatory changes, as applicable to scope of work
  • Specific programs/payors, insurances accepted, and services being offered
  • Other duties may be assigned or modified as business needs dictate.
    • Qualifications

    MINIMUM QUALIFICATIONS:

  • Minimum of 3 years leadership, project, or other management experience required, preferably within healthcare environment experience, preferred.
  • Associates degree required, Bachelor's preferred. 
  • FQHC experience, preferred.
  • Call Center experience, highly preferred.
  • Demonstrated ability to work as part of a team while functioning independently, maintaining confidentiality in all assignments, and showing initiative in identifying and solving problems as they occur.
  • Excellent customer service skills.
  • Excellent analytical skills.
  • Motivation to take initiative to ensure all tasks performed are completed thoroughly and accurately.
  • Excellent written and verbal communication skills.
  • Computer knowledge preferred (e.g., NextGen (E.H.R. & PMS), Microsoft Word, PowerPoint and Excel).
  • Basic knowledge of Patient Portal, preferred.
  • Bilingual English and Spanish, required.
  •  Familiarity with the Hispanic culture, preferred.
  • Willingness to adapt to changes with regards to the agency's growth and expansion needs.
  • Motivated and committed to the provision of high-quality healthcare for indigent and underserved communities.
  • Proven ability to establish cooperative working relationships with administrators, physicians, peers, and the public, preferred.

    • ADDITIONAL ELIGIBILITY REQUIREMENTS:

  • Ability to work well with others in a professional and team-oriented environment.
  • Working knowledge of the following, preferred:
  • Clinical front and back-office operations (includes customer service and interpersonal relationships with physicians and patients)
  • Patient registration
  • Appointment scheduling
  • Managed care process (e.g., eligibility verification, PCP changes, referrals, etc.)
  • Financial eligibility screening process
  • Etc.
  • Well-developed interpersonal skills, personable, friendly personality and able to motivate staff by promoting teamwork.
  • Ability to relate to the public regardless of ethnic, religion and economic status.
  • Ability & willingness to travel, required (may be scheduled to go to all FHCCGLA clinic sites).
  • Strong planning and organizational skills.
  • General knowledge of medical procedures and basic terminology.
  • Problem analysis and critical thinking skills.
  • Knowledge of the following (but not limited to), preferred:

    • My Health LA                    PPO's                                 HMO's

    Medicare                           Family PACT                   CPSP       

    Medi-Cal                            Fee-for-Service                CPE

    Managed Care Plans      Every Woman Counts     VFC/VFA

    Min (For Export)59,384.00Max (For Export)65,177.00Employment Type: FULL_TIME

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