... Center, Connor's Heroes, VCU Children's Hospital, and Anthem Lemonade Stand, reflecting a culture dedicated to serving both clients and the communities they call home. Our office is located at: 4198 ...
Quick apply
... Center, Connor's Heroes, VCU Children's Hospital, and Anthem Lemonade Stand, reflecting a culture dedicated to serving both clients and the communities they call home. Our office is located at: 4198 ...
... Center, Connor's Heroes, VCU Children's Hospital, and Anthem Lemonade Stand, reflecting a culture dedicated to serving both clients and the communities they call home. Our office is located at: 4198 ...
Quick apply
... Center, Connor's Heroes, VCU Children's Hospital, and Anthem Lemonade Stand, reflecting a culture dedicated to serving both clients and the communities they call home. Our office is located at: 4198 ...
Anthem Call Center information
See Virginia salary details
$5.24 - $7.28
0% of jobs
$7.28 - $9.32
0% of jobs
$9.32 - $11.35
0% of jobs
$11.35 - $13.39
0% of jobs
$13.39 - $15.43
0% of jobs
$16.77 is the 25th percentile. Wages below this are outliers.
$15.43 - $17.46
38% of jobs
The median wage is $18.40 / hr.
$17.46 - $19.50
27% of jobs
$21.03 is the 75th percentile. Wages above this are outliers.
$19.50 - $21.54
14% of jobs
$21.54 - $23.57
8% of jobs
$23.57 - $25.61
3% of jobs
$25.61 - $27.65
10% of jobs
$5
$20
$27
How much do anthem call center jobs pay per hour?
As of Sep 1, 2026, the average hourly pay for anthem call center in Virginia is $20.08, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $22.16 per hour, depending on experience, location, and employer.
What is an Anthem Call Center?
An Anthem Call Center is a customer service center operated by Anthem, one of the largest health insurance companies in the United States. Representatives at these centers assist members, healthcare providers, and employers with questions about health insurance policies, claims, benefits, billing, and coverage details. They provide support over the phone, helping resolve issues, explain plan options, and guide customers through Anthem's services. Working in an Anthem Call Center requires strong communication skills, problem-solving abilities, and a customer-focused attitude.
What are the key skills and qualifications needed to thrive as an Anthem Call Center representative?
To thrive as an Anthem Call Center Representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and basic computer proficiency are typically required. Excellent listening skills, patience, and the ability to remain calm under pressure help individuals excel in this customer-facing role. These skills ensure efficient resolution of customer inquiries, high satisfaction rates, and effective representation of the Anthem brand.
What are some common challenges faced by representatives working in an Anthem Call Center, and how can they overcome them?
Representatives in an Anthem Call Center often encounter challenges such as handling high call volumes, addressing complex insurance and healthcare questions, and managing interactions with frustrated or distressed members. To overcome these challenges, it’s important to develop strong communication and active listening skills, stay updated on Anthem’s products and policies, and utilize support resources provided by the company. Regular training sessions and teamwork with supervisors help representatives resolve issues efficiently while maintaining a positive member experience.
What is the difference between Anthem Call Center vs Anthem Customer Service Representative?
| Aspect | Anthem Call Center | Anthem Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; training provided | High school diploma or equivalent; training provided |
| Work Environment | Call center setting, inbound/outbound calls | Call center setting, inbound calls, assisting members |
| Industry Usage | Customer support for insurance products | Member support, policy inquiries, claims assistance |
Both roles involve working in a call center environment with similar credentials. The Anthem Call Center typically refers to the overall department handling various customer interactions, while the Anthem Customer Service Representative is a specific role focused on direct member support. Both positions require strong communication skills and familiarity with insurance products, making them closely related in the healthcare insurance industry.
What are popular job titles related to Anthem Call Center jobs in Virginia?
For Anthem Call Center jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Anthem Call Center jobs in Virginia look for?
The top searched job categories for Anthem Call Center jobs in Virginia are:
What cities in Virginia are hiring for Anthem Call Center jobs?
Cities in Virginia with the most Anthem Call Center job openings:
Full-time
Medical, Life
Re-posted 25 days ago
Job description
Benefits:
Ready to take your business to the next level? The Burton Region at Aflac is driven by a mission to build a high-performing sales organization that delivers sustainable growth through customer trust, operational excellence, and a culture of accountability. Led by an accomplished team recognized with 5 President’s Club qualifications, 13 National Convention qualifications, 37 FAME (Founders Award for Management Excellence) honors, a Top Ten Company Award in 2025, and numerous top awards across market and territory categories, the region has established itself as one of the largest and most successful operations within Aflac. More than just a financial representative opportunity, the Burton Region offers individuals the chance to build their own business and create long-term financial success while benefiting from the training, marketing resources, and operational support of a Fortune 500 company. Their commitment to making a difference extends beyond the workplace through support of organizations such as Children’s Healthcare of Atlanta (CHOA), Massey Cancer Center, Connor’s Heroes, VCU Children’s Hospital, and Anthem Lemonade Stand, reflecting a culture dedicated to serving both clients and the communities they call home.
Our office is located at: 4198 Cox Road, Suite 113 Glen Allen, VA 23060
Meet Our Regional Sales Coordinator, Joshua Burton:
Joshua Burton has been with Aflac for 20 years. Prior to joining Aflac, he served in the United States Navy as a Cryptologic Technician Collections, where he developed a strong foundation in discipline, leadership, and analytical thinking that has carried into his professional career. Outside of business, Joshua is deeply family-focused. He and his wife enjoy spending time with their two grown sons and grandson, making family time a top priority. Now that they are empty nesters, they also enjoy traveling together and exploring new places whenever they can.
Role Responsibilities:
This is not a salaried position. Aflac agents earn commissions, bonuses, residual income, and stock. [1]Aflac agents are independent agents and are not Aflac employees. The content within is for recruiting purposes only. This information is not approved to distribute to prospective insureds, to prospective accounts, or to use as a solicitation. Aflac’s family of insurers includes Aflac and/or Aflac New York, and/or Continental American Insurance Company and/or Continental American Life Insurance Company.
- Bonus based on performance
- Company parties
- Flexible schedule
- Opportunity for advancement
- Training & development
Ready to take your business to the next level? The Burton Region at Aflac is driven by a mission to build a high-performing sales organization that delivers sustainable growth through customer trust, operational excellence, and a culture of accountability. Led by an accomplished team recognized with 5 President’s Club qualifications, 13 National Convention qualifications, 37 FAME (Founders Award for Management Excellence) honors, a Top Ten Company Award in 2025, and numerous top awards across market and territory categories, the region has established itself as one of the largest and most successful operations within Aflac. More than just a financial representative opportunity, the Burton Region offers individuals the chance to build their own business and create long-term financial success while benefiting from the training, marketing resources, and operational support of a Fortune 500 company. Their commitment to making a difference extends beyond the workplace through support of organizations such as Children’s Healthcare of Atlanta (CHOA), Massey Cancer Center, Connor’s Heroes, VCU Children’s Hospital, and Anthem Lemonade Stand, reflecting a culture dedicated to serving both clients and the communities they call home.
Our office is located at: 4198 Cox Road, Suite 113 Glen Allen, VA 23060
Meet Our Regional Sales Coordinator, Joshua Burton:
Joshua Burton has been with Aflac for 20 years. Prior to joining Aflac, he served in the United States Navy as a Cryptologic Technician Collections, where he developed a strong foundation in discipline, leadership, and analytical thinking that has carried into his professional career. Outside of business, Joshua is deeply family-focused. He and his wife enjoy spending time with their two grown sons and grandson, making family time a top priority. Now that they are empty nesters, they also enjoy traveling together and exploring new places whenever they can.
Role Responsibilities:
- Maintain and grow existing client relationships.
- Generate new opportunities through referrals, networking, and prospecting.
- Conduct virtual and on-site presentations with employers to position the value of Aflac.
- Educate employees on available benefits packages and support enrollment needs.
- Provide ongoing enrollment, claims, and service support.
- Attend team meetings and trainings.
- Life/Health insurance license (or the willingness to quickly obtain) is required.
- Proven industry experience.
- Strong written and verbal communication skills.
- Self-motivated and results driven.
- Must be at least 18 years old and pass a criminal background check.
- Authorized to work in the United States without need of visa sponsorship.
- Education Level: N/A
- Open to any background.
- Competitive compensation package with additional bonus opportunities, exciting incentive programs, and a generous stock bonus plan.
- Flexible, modern work style in a positive, supportive environment.
- Cutting-edge technology and a wide array of products to help deliver an exceptional client experience.
- Wide range of career growth, on-demand training, and professional development opportunities.
- Personal satisfaction of providing a service you can be proud of while making a positive impact with individuals and your community.
- Flexible Schedule.
This is not a salaried position. Aflac agents earn commissions, bonuses, residual income, and stock. [1]Aflac agents are independent agents and are not Aflac employees. The content within is for recruiting purposes only. This information is not approved to distribute to prospective insureds, to prospective accounts, or to use as a solicitation. Aflac’s family of insurers includes Aflac and/or Aflac New York, and/or Continental American Insurance Company and/or Continental American Life Insurance Company.
Flexible work from home options available.