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Amex Virtual Jobs (NOW HIRING)

American Express

Sr Mgr-Digital Product Mgmt

Phoenix, AZ · On-site

$125K - $165K/yr

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can ... Flexible working model with hybrid, onsite or virtual arrangements depending on role and business ...

American Express

Software Engineer I

Phoenix, AZ

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can ... Flexible working model with hybrid, onsite or virtual arrangements depending on role and business ...

American Express

Senior Analyst-Data Analytics

New York, NY · On-site

$94K - $118K/yr

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your ... Flexible working model with hybrid, onsite or virtual arrangements depending on role and business ...

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How much do amex virtual jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for amex virtual in the United States is $24.40, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $27.40 per hour, depending on experience, location, and employer.

What is an Amex Virtual job?

An Amex Virtual job refers to a remote or work-from-home position offered by American Express (Amex), typically in customer service, sales, or travel consulting. Employees in these roles use virtual tools to interact with customers, resolve issues, and provide services or support without needing to be physically present in an office. Amex Virtual jobs offer flexibility, training, and benefits similar to in-office roles, making them attractive for those seeking a remote work environment.

What are some common challenges faced by Amex Virtual Customer Care Professionals, and how can I prepare for them?

Amex Virtual Customer Care Professionals often encounter challenges such as managing high call volumes, quickly adapting to new digital tools, and providing personalized support remotely. To prepare, it's helpful to develop strong time management skills, become comfortable with multi-tasking across digital platforms, and practice clear, empathetic communication. Building resilience and staying updated on company products can also help you deliver excellent service and thrive in a fast-paced virtual environment.

What are the key skills and qualifications needed to thrive as an American Express Virtual Customer Care Professional, and why are they important?

To succeed as an Amex Virtual Customer Care Professional, you generally need strong communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, secure remote work tools, and internal knowledge bases is typically expected. Outstanding empathy, patience, and time management enable professionals to deliver exceptional service and build rapport with customers remotely. These skills are vital for resolving customer issues efficiently and upholding the high service standards associated with the American Express brand.

What is the difference between Amex Virtual vs Amex Customer Service Representative?

AspectAmex VirtualAmex Customer Service Representative
Required CredentialsHigh school diploma or equivalent; customer service experience preferredHigh school diploma or equivalent; customer service experience often required
Work EnvironmentRemote/virtual setting, working from homeCall centers or office-based, in-person or remote options
Employer & Industry UsageAmerican Express, financial servicesAmerican Express, financial services
Common Search & ComparisonRemote customer support roles at AmexIn-office or remote customer service roles at Amex

Amex Virtual roles primarily involve remote customer support, focusing on online communication and digital tools, while Amex Customer Service Representative positions may be in-office or remote, involving direct phone or in-person customer interactions. Both roles require similar credentials and serve the same industry, but differ mainly in work environment and mode of communication.

More about Amex Virtual jobs
What cities are hiring for Amex Virtual jobs? Cities with the most Amex Virtual job openings:
What are the most commonly searched types of Amex jobs? The most popular types of Amex jobs are:
What states have the most Amex Virtual jobs? States with the most job openings for Amex Virtual jobs include:
What job categories do people searching Amex Virtual jobs look for? The top searched job categories for Amex Virtual jobs are:
Amex Virtual jobs near you
Infographic showing various Amex Virtual job openings in the United States as of May 2026, with employment types broken down into 10% Locum Tenens, 10% Internship, 40% As Needed, 30% Full Time, and 10% Nights. Highlights an 78% Physical, 4% Hybrid, and 18% Remote job distribution, with an average salary of $50,749 per year, or $24.4 per hour.
Sr Mgr-Digital Product Mgmt

Sr Mgr-Digital Product Mgmt

American Express

Phoenix, AZ • On-site

$125K - $165K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 11 hours ago

American Express rating

8.5

Company rating: 8.5 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

27th of 138 rated financial services

Job description

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

Enterprise Data Management & Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security. 

The Senior Manager, Business Analyst will serve as a senior individual contributor responsible for driving the definition, governance, and delivery of enterprise Reference Data Management capabilities. This role partners closely with business stakeholders, data governance, technology, and control functions to translate complex business needs into scalable, well-governed data solutions that support regulatory, operational, and analytical use cases. 

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.


The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Must Have Qualifications: 

  • 8-12+ years of experience in business analysis, data management, or related roles within financial services or a complex enterprise environment  
  • Deep understanding of Reference Data Management concepts, including hierarchies, golden sources, data standardization, and lifecycle management  
  • Strong experience with data governance frameworks, data quality, and data lineage principles  
  • Proven ability to translate complex business requirements into detailed functional and data specifications  
  • Experience working with cross-functional stakeholders including business units, technology, risk, and compliance  
  • Familiarity with data platforms, metadata tools (e.g., Collibra), and workflow tools (e.g., ServiceNow) preferred  
  • Strong analytical and problem-solving skills with attention to detail and data accuracy  
  • Experience supporting regulatory or audit-driven data initiatives is a plus 
  • Bachelor's degree in Business, Finance, Information Systems, Data Management, or a related field required  
  • Master's degree (MBA, MS in Data/Analytics, or related discipline) preferred 

Leadership & Soft Skills

  • Executive communication: Ability to clearly articulate complex data concepts to senior stakeholders and influence decision-making 

  • Stakeholder management: Strong ability to build relationships, navigate organizational complexity, and drive alignment across diverse teams 

  • Ownership mindset: Operates with accountability, proactively identifies issues, and drives resolution

  • Structured thinking: Brings a disciplined, framework-driven approach to problem solving and delivery

  • Collaboration: Works effectively across business, technology, and control partners to achieve shared outcomes 

  • Adaptability: Comfortable operating in evolving environments with shifting priorities and ambiguity 

  • Coaching & influence: Provides guidance and mentorship to junior analysts and contributes to team capability building without direct people management

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

  • Lead end-to-end business analysis for Reference Data domains, including requirements definition, data modeling alignment, and process design  
  • Translate business, regulatory, and operational needs into clear, actionable requirements and data specifications  
  • Partner with Data Governance, Risk, and Compliance teams to ensure alignment with enterprise data policies and controls  
  • Drive definition and adoption of reference data standards, taxonomies, hierarchies, and data quality rules  
  • Act as a key liaison between business stakeholders and technology teams to ensure accurate implementation of requirements  
  • Support data lineage, data quality, and data control initiatives related to reference data assets  
  • Lead stakeholder discussions, facilitate decision-making, and manage competing priorities across functions  
  • Contribute to roadmap planning, prioritization, and continuous improvement of Reference Data capabilities 

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