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Amex Virtual Jobs (NOW HIRING)

American Express

Senior AI Engineer I

Phoenix, AZ

$103K - $142K/yr

Because Amex Tech is powered by our technology, our culture, and our colleagues. The Technology ... Flexible working model with hybrid, onsite or virtual arrangements depending on role and business ...

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How much do amex virtual jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for amex virtual in the United States is $24.40, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $27.40 per hour, depending on experience, location, and employer.

What is an Amex Virtual job?

An Amex Virtual job refers to a remote or work-from-home position offered by American Express (Amex), typically in customer service, sales, or travel consulting. Employees in these roles use virtual tools to interact with customers, resolve issues, and provide services or support without needing to be physically present in an office. Amex Virtual jobs offer flexibility, training, and benefits similar to in-office roles, making them attractive for those seeking a remote work environment.

Does Amex allow remote work?

Amex Virtual roles typically offer remote work options, allowing employees to perform their duties from home. However, specific remote work policies may vary by position and department, so it is advisable to review the job listing or contact the employer for detailed information.

What are some common challenges faced by Amex Virtual Customer Care Professionals, and how can I prepare for them?

Amex Virtual Customer Care Professionals often encounter challenges such as managing high call volumes, quickly adapting to new digital tools, and providing personalized support remotely. To prepare, it's helpful to develop strong time management skills, become comfortable with multi-tasking across digital platforms, and practice clear, empathetic communication. Building resilience and staying updated on company products can also help you deliver excellent service and thrive in a fast-paced virtual environment.

What are the key skills and qualifications needed to thrive as an American Express Virtual Customer Care Professional, and why are they important?

To succeed as an Amex Virtual Customer Care Professional, you generally need strong communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, secure remote work tools, and internal knowledge bases is typically expected. Outstanding empathy, patience, and time management enable professionals to deliver exceptional service and build rapport with customers remotely. These skills are vital for resolving customer issues efficiently and upholding the high service standards associated with the American Express brand.

How much does American Express pay for work from home?

American Express offers remote positions such as customer service representatives and virtual assistants, with pay rates typically ranging from $15 to $25 per hour depending on the role and experience. Compensation can vary based on location, skills, and the specific job requirements, and some roles may include benefits and performance bonuses.

What is the difference between Amex Virtual vs Amex Customer Service Representative?

AspectAmex VirtualAmex Customer Service Representative
Required CredentialsHigh school diploma or equivalent; customer service experience preferredHigh school diploma or equivalent; customer service experience often required
Work EnvironmentRemote/virtual setting, working from homeCall centers or office-based, in-person or remote options
Employer & Industry UsageAmerican Express, financial servicesAmerican Express, financial services
Common Search & ComparisonRemote customer support roles at AmexIn-office or remote customer service roles at Amex

Amex Virtual roles primarily involve remote customer support, focusing on online communication and digital tools, while Amex Customer Service Representative positions may be in-office or remote, involving direct phone or in-person customer interactions. Both roles require similar credentials and serve the same industry, but differ mainly in work environment and mode of communication.

How can I make 2000 a week working from home?

Amex Virtual customer service or sales roles can offer remote work opportunities that, with consistent effort and high performance, may reach or exceed $2000 weekly. Success depends on factors such as experience, skill level, and the number of hours worked, often requiring strong communication skills and familiarity with virtual tools. Earning this amount typically involves full-time hours and possibly multiple shifts or roles within the company.

What is the Amex 2-90 rule?

The Amex 2-90 rule refers to American Express policies where employees or contractors must wait 2 years after leaving the company before working for a competitor, and cannot solicit Amex clients for 90 days post-employment. This rule is part of non-compete and non-solicitation agreements to protect company interests. For roles like Amex Virtual, understanding such restrictions is important for compliance and career planning.
More about Amex Virtual jobs
What cities are hiring for Amex Virtual jobs? Cities with the most Amex Virtual job openings:
What are the most commonly searched types of Amex jobs? The most popular types of Amex jobs are:
What states have the most Amex Virtual jobs? States with the most job openings for Amex Virtual jobs include:
What job categories do people searching Amex Virtual jobs look for? The top searched job categories for Amex Virtual jobs are:
Amex Virtual jobs near you
Infographic showing various Amex Virtual job openings in the United States as of July 2026, with employment types broken down into 3% Locum Tenens, 11% Internship, 65% Full Time, 1% Part Time, 1% Contract, and 19% Nights. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $50,749 per year, or $24.4 per hour.
Director, Ad Operations (Amex Ads)

Director, Ad Operations (Amex Ads)

American Express

New York, NY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 12 days ago

American Express rating

8.6

Company rating: 8.6 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

23rd of 150 rated financial services

Job description

Join Team Amex and let's lead the way together.

In U.S. Consumer Services (USCS), our product is Membership-delivering benefits and services that are essential to our Card Members across travel, dining, entertainment, and retail. We compete by providing a differentiated Membership experience that drives loyalty and long-term growth. USCS brings this to life through our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Travel & Lifestyle Services, the Centurion Lounge network, Global Dining, U.S. Consumer Banking, Amex Offers, Amex Ads, and best-in-class marketing programs. 

How will you make an impact in this role?

The Director, Amex Ads Operations sits within the Amex Ads team and reports to the Vice President, Amex Ads Product & Operations. This individual will lead the team responsible for the operational execution of advertising campaigns for third-party brands across Amex's digital properties (e.g., Amex Travel, Resy, Amex App). They will ensure campaigns are launched accurately, delivered successfully, and executed in compliance with American Express standards.

As the leader of Ad Operations, you will oversee the end-to-end operational lifecycle of digital advertising campaigns-from media plan validation through campaign trafficking, optimization, reporting, and billing.

Beyond day-to-day execution, you will build the operational foundation that enables Amex Ads to scale. As our ad products and capabilities evolve, you will design new processes and develop the organizational structure required for growth. You will define and track KPIs to measure performance and drive continuous improvement through redesigning existing processes, identifying opportunities for product enhancements, and driving AI adoption.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.


The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Minimum Qualifications

  • 8+ years of experience in digital advertising operations.
  • 2+ years of people leadership experience, including building, developing, and scaling operational teams.
  • Strong hands-on experience with digital ad trafficking workflows among popular ad serving platforms (e.g., Google Ad Manager, DV360, Meta Business Manager, or similar).
  • Deep understanding of digital advertising technologies and end-to-end campaign lifecycle, including media planning, audience targeting, campaign delivery, pacing, optimization, and performance measurement.
  • Proven ability to assess complex operational processes, identify root causes, and implement scalable solutions that improve quality, efficiency, and controls.
  • Demonstrated success driving automation, process simplification, or AI-enabled operational improvements.
  • Excellent analytical, project management, organizational, and stakeholder management skills.
  • Outstanding written and verbal communication skills.
  • Very strong detail orientation.

Preferred Qualifications

  • Experience working at a commerce media network, retail media network, publisher, or advertising platform.
  • Hands-on experience configuring, trafficking, and optimizing campaigns in Google Ad Manager (GAM).
  • Experience partnering with Product and Engineering teams to design operational processes to support the launch new advertising products or capabilities.
  • Familiarity with advertising compliance, creative governance, and accessibility standards (e.g., WCAG).

Lead Ad Operations

  • Lead the operational execution of all Amex Ads campaigns across Amex-owned digital properties, inclusive of media plan validation, forecasting, audience generation, creative review, trafficking, optimization, reporting, and billing.
  • Ensure campaigns are launched accurately, on time, and in accordance with advertiser commitments and internal compliance standards.
  • Serve as the senior operational escalation point for campaign delivery issues and execution challenges.
  • Establish operational KPIs, service levels, and quality standards to ensure consistent execution as the business scales.

Build Scalable Operations

  • Design and implement scalable operational processes and controls.
  • Partner closely with Product and Engineering to operationalize new products.
  • Champion a culture of continuous improvement by leveraging operational metrics, process audits, and team feedback to identify opportunities to improve operational efficiency.
  • Identify opportunities to simplify workflows through automation, product enhancements, and AI-enabled solutions-including custom GPTs and other emerging technologies-to reduce manual effort and improve consistency.
  • Develop operational documentation, playbooks, governance, and standard operating procedures that enable repeatable, high-quality execution.

Build and Lead the Organization

  • Build and lead a high-performing Ad Operations organization capable of supporting the continued growth of the Amex Ads business.
  • Design the team's organizational structure, define roles and responsibilities, and lead hiring.
  • Coach, mentor, and develop team members while establishing clear performance expectations and career development opportunities.
  • Foster a culture of accountability, operational excellence, innovation, and continuous improvement.

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