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Amex Virtual Jobs in Arizona (NOW HIRING)

American Express

Senior AI Engineer I

Phoenix, AZ · On-site

$103K - $142K/yr

Because Amex Tech is powered by our technology, our culture, and our colleagues. The Technology ... Flexible working model with hybrid, onsite or virtual arrangements depending on role and business ...

American Express

Senior Software Engineer II

Phoenix, AZ · On-site

$121K - $160K/yr

Because Amex Tech is powered by our technology, our culture, and our colleagues. The Global ... Flexible working model with hybrid, onsite or virtual arrangements depending on role and business ...

American Express

Data Engineer I

Phoenix, AZ · On-site

$113K - $136K/yr

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can ... Flexible working model with hybrid, onsite or virtual arrangements depending on role and business ...

American Express

Infrastructure Engineer III

Phoenix, AZ · On-site

$106K - $140K/yr

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can ... Flexible working model with hybrid, onsite or virtual arrangements depending on role and business ...

American Express

Sr AI Engineer I

Phoenix, AZ · Hybrid

$103K - $142K/yr

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your ... Flexible working model with hybrid, onsite or virtual arrangements depending on role and business ...

American Express

Data Engineer II

Phoenix, AZ · On-site

$113K - $136K/yr

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can ... Flexible working model with hybrid, onsite or virtual arrangements depending on role and business ...

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Amex Virtual information

What is an Amex Virtual?

An Amex Virtual job refers to a remote or work-from-home position offered by American Express (Amex), typically in customer service, sales, or travel consulting. Employees in these roles use virtual tools to interact with customers, resolve issues, and provide services or support without needing to be physically present in an office. Amex Virtual jobs offer flexibility, training, and benefits similar to in-office roles, making them attractive for those seeking a remote work environment.

What skills and qualifications are needed to thrive as an American Express Virtual Customer Care Professional?

To succeed as an Amex Virtual Customer Care Professional, you generally need strong communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, secure remote work tools, and internal knowledge bases is typically expected. Outstanding empathy, patience, and time management enable professionals to deliver exceptional service and build rapport with customers remotely. These skills are vital for resolving customer issues efficiently and upholding the high service standards associated with the American Express brand.

What are common challenges faced by Amex Virtual Customer Care Professionals, and how can I prepare for them?

Amex Virtual Customer Care Professionals often encounter challenges such as managing high call volumes, quickly adapting to new digital tools, and providing personalized support remotely. To prepare, it's helpful to develop strong time management skills, become comfortable with multi-tasking across digital platforms, and practice clear, empathetic communication. Building resilience and staying updated on company products can also help you deliver excellent service and thrive in a fast-paced virtual environment.

What is the difference between Amex Virtual vs Amex Customer Service Representative?

AspectAmex VirtualAmex Customer Service Representative
Required CredentialsHigh school diploma or equivalent; customer service experience preferredHigh school diploma or equivalent; customer service experience often required
Work EnvironmentRemote/virtual setting, working from homeCall centers or office-based, in-person or remote options
Employer & Industry UsageAmerican Express, financial servicesAmerican Express, financial services
Common Search & ComparisonRemote customer support roles at AmexIn-office or remote customer service roles at Amex

Amex Virtual roles primarily involve remote customer support, focusing on online communication and digital tools, while Amex Customer Service Representative positions may be in-office or remote, involving direct phone or in-person customer interactions. Both roles require similar credentials and serve the same industry, but differ mainly in work environment and mode of communication.

What are the most commonly searched types of Amex jobs in Arizona?

The most popular types of Amex jobs in Arizona are:

What are popular job titles related to Amex Virtual jobs in Arizona?

For Amex Virtual jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Amex Virtual jobs in Arizona look for?

The top searched job categories for Amex Virtual jobs in Arizona are:

Amex Virtual jobs near you
Infographic showing various Amex Virtual job openings in Arizona as of August 2026, with employment types broken down into 87% Full Time, 9% Part Time, 2% Temporary, and 2% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution.

Senior AI Engineer I

American Express

Phoenix, AZ • On-site

$103K - $142K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 12 days ago

American Express rating

8.6

Company rating: 8.6 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

24th of 151 rated financial services

Job description

Senior AI Engineer I - Agentic AI 

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. 

The Technology organization enables and accelerates the company's growth strategies, delivering global capabilities and services in support of Amex's customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights. 

At American Express, AI is reshaping the future of commerce and redefining the experiences our commercial customers and card members expect. Within Amex Technology, we are building platforms, products, and governance that enable agentic AI systems to operate responsibly and at scale across the enterprise. 

Our focus is on agentic AI development: designing intelligent, adaptive systems that can plan, reason, and act across complex workflows with appropriate levels of autonomy. These systems power autonomous workflows, decision support, and customer-facing experiences-while meeting the high standards for security, explainability, reliability, and compliance required in financial services. 

We partner closely with product, design, and business teams to deliver agentic capabilities that reduce operational friction, improve decision-making, and transform how customers interact, transact, and grow. 

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.


The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

What We're Looking For: 

  • 5+ years of software engineering experience, including meaningful production experience with LLMs or applied ML systems. 

  • A track record of shipping AI-powered or agentic systems that real users depend on. 

  • Strong engineering fundamentals across backend systems, APIs, data pipelines, and cloud infrastructure. 

  • Hands-on experience with modern LLM tooling and agentic patterns and architectures. 

  • Fluency with AI-assisted and agentic development workflows. 

  • Strong sense of ownership and sound technical judgment. 

  • Comfort operating with ambiguity and turning it into shipped reliable product. 

  • A strong product mindset and customer orientation. 

Preferred Qualifications:

  • Experience building agentic systems in fintech or other regulated industries. 

  • Experience as a founding engineer or early technical contributor in high-growth environments. 

  • Demonstrated ability to ship technically complex systems in regulated contexts that customers actively rely on. 

  • Meaningful open-source contributions, particularly in AI or developer tooling.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. 

The Role:

  • As a Senior AI Engineer I - Agentic AI, you will be a core builder responsible for turning complex, ambiguous problems into production-grade agentic systems that operate on real financial data, serve real customers, and meet real regulatory requirements. 

  • You will work end to end: shaping solutions with product and design, building and shipping production code, and owning what you deliver after launch. The scope of this role spans customer-facing LLM-powered features, agentic systems that automate financial workflows, and internal AI capabilities that enable other engineers to build with AI safely and efficiently. 

  • This is not a research-only role. We are looking for engineers who are comfortable operating with autonomy, exercising sound judgment, and pushing the technical envelope within the realities of a regulated financial environment. 

What You'll Do:

  • Design, build, and ship LLM-powered and agentic product features that change how customers manage their finances. 

  • Build agentic AI systems that reason over context, invoke tools, take real actions, and recover gracefully from failure. 

  • Architect and implement production-grade RAG pipelines over sensitive financial data, with strict requirements for correctness, auditability, and safety. 

  • Contribute to shared AI infrastructure, including LLM services, agent orchestration frameworks, and evaluation and monitoring tooling, that scales agentic development across Amex Technology. 

  • Own the systems you build in production, including reliability, latency, cost, and failure modes. 

  • Work closely with product and design partners; engineers in this role are expected to think in terms of customer outcomes, not just technical execution. 

Technical Environment:

  • We don't hire to a narrow checklist, but candidates should be comfortable operating in a modern, enterprise-scale environment with a strong emphasis on agentic AI. 

Core engineering stack:

  • Languages: Python, Go, TypeScript. 

  • Cloud and infrastructure: AWS and/or GCP, Kubernetes. 

  • APIs and services: REST, gRPC.

  • Distributed systems: event-driven architectures, including Kafka.

Agentic AI and ML:

  • Commercial and open-source LLMs integrated into agentic workflows.

  • Tooling for agent orchestration, retrieval-augmented generation, vector storage, and evaluation. 

  • Strong schema, validation, and state management practices.

AI-assisted development: 

  • Fluency with AI-assisted and agentic development workflows for design, implementation, testing, debugging, and refactoring.

  • Thoughtful use of these tools while maintaining production-quality engineering standards 
    All systems are built to meet high standards for reliability, security, and auditability, reflecting the responsibility of deploying autonomous AI in a financial services environment. 

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