ZipRecruiter

Log In

1

Amex Virtual Jobs in Arizona (NOW HIRING)

American Express

Insurance Claims Adjuster

Phoenix, AZ · On-site

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your ... Flexible working model with hybrid, onsite or virtual arrangements depending on role and business ...

previous pagenext page

Showing results 21-40

All JobsAmex JobsAmex Virtual JobsAmex Virtual Jobs in Arizona

Amex Virtual information

What is an Amex Virtual?

An Amex Virtual job refers to a remote or work-from-home position offered by American Express (Amex), typically in customer service, sales, or travel consulting. Employees in these roles use virtual tools to interact with customers, resolve issues, and provide services or support without needing to be physically present in an office. Amex Virtual jobs offer flexibility, training, and benefits similar to in-office roles, making them attractive for those seeking a remote work environment.

What skills and qualifications are needed to thrive as an American Express Virtual Customer Care Professional?

To succeed as an Amex Virtual Customer Care Professional, you generally need strong communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, secure remote work tools, and internal knowledge bases is typically expected. Outstanding empathy, patience, and time management enable professionals to deliver exceptional service and build rapport with customers remotely. These skills are vital for resolving customer issues efficiently and upholding the high service standards associated with the American Express brand.

What are common challenges faced by Amex Virtual Customer Care Professionals, and how can I prepare for them?

Amex Virtual Customer Care Professionals often encounter challenges such as managing high call volumes, quickly adapting to new digital tools, and providing personalized support remotely. To prepare, it's helpful to develop strong time management skills, become comfortable with multi-tasking across digital platforms, and practice clear, empathetic communication. Building resilience and staying updated on company products can also help you deliver excellent service and thrive in a fast-paced virtual environment.

What is the difference between Amex Virtual vs Amex Customer Service Representative?

AspectAmex VirtualAmex Customer Service Representative
Required CredentialsHigh school diploma or equivalent; customer service experience preferredHigh school diploma or equivalent; customer service experience often required
Work EnvironmentRemote/virtual setting, working from homeCall centers or office-based, in-person or remote options
Employer & Industry UsageAmerican Express, financial servicesAmerican Express, financial services
Common Search & ComparisonRemote customer support roles at AmexIn-office or remote customer service roles at Amex

Amex Virtual roles primarily involve remote customer support, focusing on online communication and digital tools, while Amex Customer Service Representative positions may be in-office or remote, involving direct phone or in-person customer interactions. Both roles require similar credentials and serve the same industry, but differ mainly in work environment and mode of communication.

What are the most commonly searched types of Amex jobs in Arizona?

The most popular types of Amex jobs in Arizona are:

What are popular job titles related to Amex Virtual jobs in Arizona?

For Amex Virtual jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Amex Virtual jobs in Arizona look for?

The top searched job categories for Amex Virtual jobs in Arizona are:

Amex Virtual jobs near you
Infographic showing various Amex Virtual job openings in Arizona as of August 2026, with employment types broken down into 87% Full Time, 9% Part Time, 2% Temporary, and 2% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution.

Senior AI Engineer (GenAI/ LLMs/ Agentic)

American Express

Phoenix, AZ • Hybrid

$103K - $142K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 29 days ago

American Express rating

8.6

Company rating: 8.6 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

24th of 151 rated financial services

Job description

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.
The Technology organization enables and accelerates the company's growth strategies, delivering global capabilities and services in support of Amex's customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

At American Express, our mission is to deliver the world's best customer experience every day. At the heart of this mission is our Information Security organization, enabling exceptional experiences built on a foundation of trust, service, and security. We leverage advanced technologies and data-driven insights to stay ahead of an evolving threat landscape. We foster a culture of passion, curiosity, and courage-empowering you to innovate, grow, and help shape the future of a Fortune 100 company.

Trust. Service. Security.
 

We are seeking a highly skilled Senior AI Engineer to design, develop, and deploy advanced AI agents that leverage large scale telemetry, security, application, and network data sources. The ideal candidate will build intelligent agentic systems capable of autonomous reasoning, anomaly detection, threat identification and operational decision support across digital channels.

This role requires expertise in Generative AI, Agentic AI frameworks, distributed data processing, and cybersecurity analytics. The engineer will work with diverse datasets including application logs, Layer 3 and Layer 4 network traffic, Web Application Firewall (WAF) events, bot detection signals, and other fraud/security data sources.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.


The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
  • Bachelor's degree in Computer Science, Artificial Intelligence, Data Science, Engineering, or a related technical field.
  • 7+ years of software engineering or AI development experience.
  • 3+ years of experience with GenAI, LLMs, and agentic workflows
  • Strong programming skills in Python, NoSQL, REST API.
  • Experience building AI agents using frameworks such as LangGraph, LangChain or equivalent.
  • Experience with Model Context Protocol (MCP) for tool integration and A2A for agent-to-agent collaboration
  • Strong understanding of anomaly detection, classification and clustering.
  • Experience working with large scale log, telemetry, network, or security datasets.
 
Preferred Qualifications:
  • Experience working with WAF platforms, bot management systems (Cloudflare or AWS Shield or Google cloud Armor), SIEM technologies, or security analytics tools.
  • Experience leading technical teams and delivering enterprise-scale AI platforms.
  • Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. 
  • Design, build, and deploy AI agents for identifying malicious activity, bot attacks, account takeover attempts, fraud patterns, API abuse, and network anomalies. Analyze large scale datasets from application logs, Layer 3 and Layer 4 network traffic, WAF logs and security events, Bot management and bot detection platforms, Threat intelligence feeds and external data sources
  • Create agents capable of correlating events across multiple telemetry sources, monitoring signals, triggering playbooks and learn from feedback.
  • Develop multi-agent systems capable of reasoning, planning, retrieval, tool usage, and workflow orchestration.
  • Implement Retrieval-Augmented Generation (RAG), agent memory, and knowledge graph integrations to improve agent effectiveness.
  • Create AI-powered copilots and investigative assistants for security analysts
  • Implement model monitoring, drift detection, and continuous improvement processes.
  • Mentor junior engineers and provide technical leadership on AI initiatives.
  • Define technical standards, best practices, and architectural patterns for AI agent development.

What American Express employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply