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Amex Virtual Jobs in Georgia (NOW HIRING)

We problem solve and create solutions related to InComm Prepaid Products (Virtual, Gaming, Gift ... Visa, Amex, MasterCard). - Shift: Monday through Friday 8:30AM to 5:00PM -Training for this ...

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Amex Virtual information

What is an Amex Virtual?

An Amex Virtual job refers to a remote or work-from-home position offered by American Express (Amex), typically in customer service, sales, or travel consulting. Employees in these roles use virtual tools to interact with customers, resolve issues, and provide services or support without needing to be physically present in an office. Amex Virtual jobs offer flexibility, training, and benefits similar to in-office roles, making them attractive for those seeking a remote work environment.

What skills and qualifications are needed to thrive as an American Express Virtual Customer Care Professional?

To succeed as an Amex Virtual Customer Care Professional, you generally need strong communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, secure remote work tools, and internal knowledge bases is typically expected. Outstanding empathy, patience, and time management enable professionals to deliver exceptional service and build rapport with customers remotely. These skills are vital for resolving customer issues efficiently and upholding the high service standards associated with the American Express brand.

What are common challenges faced by Amex Virtual Customer Care Professionals, and how can I prepare for them?

Amex Virtual Customer Care Professionals often encounter challenges such as managing high call volumes, quickly adapting to new digital tools, and providing personalized support remotely. To prepare, it's helpful to develop strong time management skills, become comfortable with multi-tasking across digital platforms, and practice clear, empathetic communication. Building resilience and staying updated on company products can also help you deliver excellent service and thrive in a fast-paced virtual environment.

What is the difference between Amex Virtual vs Amex Customer Service Representative?

AspectAmex VirtualAmex Customer Service Representative
Required CredentialsHigh school diploma or equivalent; customer service experience preferredHigh school diploma or equivalent; customer service experience often required
Work EnvironmentRemote/virtual setting, working from homeCall centers or office-based, in-person or remote options
Employer & Industry UsageAmerican Express, financial servicesAmerican Express, financial services
Common Search & ComparisonRemote customer support roles at AmexIn-office or remote customer service roles at Amex

Amex Virtual roles primarily involve remote customer support, focusing on online communication and digital tools, while Amex Customer Service Representative positions may be in-office or remote, involving direct phone or in-person customer interactions. Both roles require similar credentials and serve the same industry, but differ mainly in work environment and mode of communication.

What are the most commonly searched types of Amex jobs in Georgia?

The most popular types of Amex jobs in Georgia are:

What are popular job titles related to Amex Virtual jobs in Georgia?

For Amex Virtual jobs in Georgia, the most frequently searched job titles are:

What cities in Georgia are hiring for Amex Virtual jobs?

Cities in Georgia with the most Amex Virtual job openings:

Infographic showing various Amex Virtual job openings in Georgia as of August 2026, with employment types broken down into 80% Full Time, 10% Part Time, 7% Contract, and 3% Nights. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution.

Campus Graduate Masters Summer Internship Program - 2027 Cybersecurity Analyst, Enterprise Techno...

American Express

Atlanta, GA

Full-time

Posted 3 days ago

New


American Express rating

8.6

Company rating: 8.6 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

24th of 151 rated financial services


Job description

At American Express, our mission is to deliver the world's best customer experience every day. At the heart of this mission is our Information Security organization, enabling exceptional experiences built on a foundation of trust, service, and security. We leverage advanced technologies and data-driven insights to stay ahead of an evolving threat landscape. We foster a culture of passion, curiosity, and courage-empowering you to innovate, grow, and help shape the future of a Fortune 100 company.
Trust. Service. Security.

Business Unit/Role Specific Information

The Enterprise Technology Services organization partners with every part of the American Express business to power the company's growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company's technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

Role Description
At American Express, we empower future technologists to learn, innovate, and make an impact from day one. As a Cybersecurity Intern in Enterprise Technology Services, you'll join a 10-week Summer Internship Program and contribute to work that helps protect American Express information systems, customer data, colleague experiences, and digital assets. 


Cybersecurity teams help identify, reduce, monitor, and respond to technology and information security risks. In this role, you may support cybersecurity operations, secure architecture, identity and access management, endpoint protection, security monitoring, application security, documentation, and AI-enabled cybersecurity workflows with guidance from peers and leaders.


You'll collaborate with cybersecurity teams, product partners, software development teams, operations teams, and business stakeholders to learn how security controls, secure development practices, and threat detection capabilities are designed, implemented, documented, and continuously improved.
 

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counselling support through our Healthy Minds program
  • Career development and training opportunities

    For a full list of Team Amex benefits, visit out Colleague Benefits Site.

    American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

    We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

    US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

    The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

    Minimum Qualifications 

    • Must have earned a Master's degree in Cybersecurity, Computer Science, Information Systems, Computer Engineering, Engineering, or another technical field before the full-time start date.
    • Students must have a graduation date between December 2027 and June 2028.
    • Foundational understanding of cybersecurity, information security, application security, network security, cloud security, or technology risk concepts.
    • Foundational knowledge of network protocols, security fundamentals, identity and access management, data privacy, data protection, or secure software development concepts.
    • Interest in scripting or automation using languages such as Python, Bash, PowerShell, or similar technologies.
    • Strong communication, collaboration, analytical thinking, discretion, attention to detail, and learning agility with the ability to work effectively in a team environment.
       

    Preferred Qualifications

    • Coursework, projects, internships, labs, competitions, research, or extracurricular experience in cybersecurity, information security, artificial intelligence, machine learning, software development, cloud, data, networking, or technology risk.
    • Awareness of security standards, regulatory compliance, data privacy, data protection, security governance, and risk management concepts.
    • Familiarity with security monitoring, threat detection, vulnerability management, incident response, endpoint protection, network security, or identity and access management concepts.
    • Exposure to security tools, platforms, or operational processes used to investigate alerts, analyze threats, document findings, or support remediation activities.
    • Interest in application security, secure coding, DevSecOps, cloud security, IAM, data security, network security, or AI security.
    • Awareness of AI-enabled cybersecurity capabilities and emerging risks such as prompt injection, model misuse, data exposure, AI-assisted security operations, and automation-enabled analysis.
    • Interest in cybersecurity certifications or continued learning; certifications are not required for early-career consideration.
    • Strong problem solving, curiosity, ownership, professionalism, ethical judgment, and comfort learning new technologies in a fast-paced environment.

    Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. 

    Key Responsibilities: 

    • Supports in monitoring security systems and events using a variety of tools, alerts, and logs to identify potential threats and vulnerabilities, ensuring timely detection and prevention of security or operational issues 
    • Triages and investigates security or operational issues to determine root causes, impacts, and potential mitigation strategies, helping to prevent future incidents and minimize damage 
    • Support secure network, endpoint, identity, and access management activities with guidance from peers and leaders.
    • Assist with security documentation, assessment findings, remediation tracking, and reporting to support compliance and security posture improvements.
    • Collaborate with software development and product teams to learn how security is integrated into the software development lifecycle and secure coding practices.
    • Conduct research on emerging cyber threats, security technologies, AI-enabled security risks, and control approaches to support team knowledge and decision-making.
    • Use AI-enabled cybersecurity tools to support threat detection, alert triage, analysis, documentation, and investigation activities while validating outputs before escalation or implementation.
    • Assist with security control implementation and monitoring approaches for cloud-based, AI-enabled, or enterprise technology services under guidance.
    • Apply structured prompt design techniques when using AI agent-enabled security tools, including clear context, objectives, constraints, and security requirements.
       

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