Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through ... As a Travel Consultant, you'll join our highly skilled remote team, providing outstanding service ...
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through ... As a Travel Consultant, you'll join our highly skilled remote team, providing outstanding service ...
Remote Amex information
What does a typical day look like for someone working as a Remote Amex Customer Care Professional?
As a Remote Amex Customer Care Professional, your day often involves assisting card members via phone, chat, or email with account inquiries, billing questions, and dispute resolutions. You’ll use specialized software and secure systems to verify identity, troubleshoot issues, and process transactions while adhering to company policies. The role is highly collaborative, with frequent interactions between team members and supervisors through virtual meetings and messaging platforms. You’ll need to manage multiple priorities, work independently, and stay updated on new policies or promotions to best serve card members. This dynamic environment offers continuous learning opportunities and the chance to develop valuable skills for career advancement within American Express.
What are the key skills and qualifications needed to thrive in the Remote Amex position, and why are they important?
To thrive as a Remote American Express (Remote Amex) Customer Care Professional, you need excellent customer service skills, attention to detail, and prior experience in call centers or customer support roles. Familiarity with CRM platforms, secure communication systems, and internal Amex databases is typically required, along with strong computer literacy. Superior verbal communication, active listening, and problem-solving abilities help set candidates apart. These skills are vital for consistently delivering high-quality support and resolving card member issues efficiently in a virtual environment.
What is a Remote Amex job?
A Remote Amex job refers to a work-from-home position with American Express, typically in customer service, travel consulting, sales, or fraud prevention. These roles allow employees to assist customers, process transactions, and provide support while working remotely. Amex provides necessary training and equipment to ensure employees can perform efficiently from home.
What are the most commonly searched types of Amex jobs in Georgia? The most popular types of Amex jobs in Georgia are:
What are popular job titles related to Remote Amex jobs in Georgia? For Remote Amex jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Remote Amex jobs in Georgia look for? The top searched job categories for Remote Amex jobs in Georgia are:
What cities in Georgia are hiring for Remote Amex jobs? Cities in Georgia with the most Remote Amex job openings:
Full-time
Medical, Retirement
Re-posted 23 days ago
Job description
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
As a Travel Consultant, you'll join our highly skilled remote team, providing outstanding service to our corporate business clients. We're most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.
What You'll Do
Advise and arrange travel for corporate business customers (both individuals and groups)
Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided
Ensure compliance to customers' agreed travel policy, service provider policies, and regulatory requirements
Use positive telephone service techniques and act on special customer requests
Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
Support a dedicated client account through rotating shifts across 24/7 operations
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
What We're Looking For
Passion for excellence in client service, including proactive anticipation of needs
Native Amadeus GDS expertise
Professional communication in English (written and verbal)
Attention to detail
Act with integrity, and look after personal traveler information
Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
Resolving customer issues quickly and independently / with supplier
Teamwork and openness to feedback
Our Traveler Care team is a 24/7 operation. Please be flexible and prepared to work morning/afternoon/night shifts and weekends.
Location
SpainThe #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!