Amazon Technical Writer Jobs (NOW HIRING)

Amazon Leo is Amazon's low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we've designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity.
Export Control : This position requires that the candidate selected be a U.S. Citizen in order to comply with U.S. government-imposed requirements related to the nature of the work and/or where it will be performed.
We're looking for a Technical Program Manager to drive cross-functional programs across our productivity platform portfolio. You'll own the roadmap execution for platform migrations, security compliance initiatives, and tooling integrations that directly impact Leo's ability to ship satellites. This role requires someone who can operate at the intersection of infrastructure, security, and end-user experience - translating technical complexity into actionable plans and driving them to completion across multiple stakeholder teams.
Key job responsibilities
- Platform migrations & upgrades - Plan and execute major version upgrades across the Atlassian stack (Jira, Confluence, Bitbucket, Bamboo Data Center), coordinating change windows, testing, rollback plans, and stakeholder communications across 50+ consuming teams.
- Security & compliance programs - Drive export classification automation (LPA) rollouts, CVE remediation campaigns, and access governance improvements across all managed tools in GovCloud.
- Cross-team integration - Partner with Leo engineering, manufacturing, supply chain, and security teams to gather requirements, prioritize platform capabilities, and deliver tooling solutions that remove friction from their workflows.
- Operational excellence - Define and track SLAs, drive incident response improvements, own runbook development, and ensure patching/maintenance cadences are met without impacting production teams.
- Roadmap & prioritization - Maintain and communicate the ALPEAS program roadmap; make tradeoff decisions balancing security mandates, user experience, operational burden, and resource constraints.
- Stakeholder communication - Write Leo-wide comms for major changes, present at org reviews, and serve as the primary point of contact for platform-related escalations.
About the team
The Amazon Leo Productivity Engineering & Application Services (ALPEAS) team owns the productivity platform stack that enables thousands of engineers, program managers, and operations teams to design, build, and launch Amazon's low earth orbit satellite constellation. We engineer, scale, and secure enterprise collaboration tools - including Jira, Confluence, Bitbucket, Bamboo, Smartsheet, and Slack - serving the full software development and hardware production lifecycle across Amazon Leo
Our platforms operate in AWS GovCloud under export control (ITAR/EAR) requirements, and our automation systems enforce data governance and access controls across all tools. We're a small, high-ownership team where every person has outsized impact.
BASIC QUALIFICATIONS
- 5+ years of technical product or program management experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience leading highly technical programs involving infrastructure, complex systems, systems engineering
PREFERRED QUALIFICATIONS
- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
- Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
- Experience with Atlassian Data Center products (Jira, Confluence, Bitbucket) administration or migration
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Bellevue - 148,700.00 - 201,200.00 USD annually