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How much do amazon technical writer jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for amazon technical writer in Ohio is $37.02, according to ZipRecruiter salary data. Most workers in this role earn between $27.40 and $44.81 per hour, depending on experience, location, and employer.

How much do Amazon technical writers make?

Amazon technical writers typically earn between $70,000 and $120,000 annually, depending on experience, location, and skill level. They often require proficiency with documentation tools like MadCap Flare or Adobe FrameMaker and may hold relevant certifications or technical backgrounds.

Are technical writers still in demand?

Technical writers remain in demand across various industries, especially in technology, healthcare, and engineering, as companies need clear documentation for products and services. The role often requires proficiency with tools like Markdown, XML, or content management systems, and strong communication skills. Demand is expected to grow with increasing complexity of technical information and digital content creation.

What are some common challenges faced by Amazon Technical Writers?

Amazon Technical Writers often work on projects with fast-moving deadlines and must keep up with rapidly evolving technologies. They regularly collaborate with engineers, product managers, and other stakeholders to extract and clarify complex technical concepts. Balancing accuracy with clarity while maintaining documentation standards can be demanding, especially in a high-scale, innovative environment like Amazon. However, the role offers significant opportunities to build deep product knowledge, contribute directly to user success, and grow into more specialized or leadership positions within technical communications.

Does Amazon hire technical writers?

Yes, Amazon hires technical writers to create and maintain product documentation, user guides, and technical content. These roles often require strong writing skills, familiarity with technical tools, and the ability to work with engineering teams. Job openings can be found on Amazon's careers website and typically require relevant experience and technical understanding.

What are the key skills and qualifications needed to thrive in the Amazon Technical Writer position, and why are they important?

To thrive as an Amazon Technical Writer, you need strong writing and editing skills, technical acumen in relevant subject matter, and typically a bachelor's degree in English, Communications, or a related field. Familiarity with documentation tools such as XML, Markdown, content management systems, and occasionally AWS services or API documentation is highly valued. Collaboration, attention to detail, and the ability to simplify complex information are key soft skills for this position. These competencies ensure clear and accurate documentation that supports Amazon's products and services, enhancing user experience and efficiency across teams.

What is an Amazon Technical Writer job?

An Amazon Technical Writer is responsible for creating clear, concise, and user-friendly documentation for technical products, services, and processes. They work closely with engineers, product managers, and other stakeholders to translate complex information into easily understandable guides, manuals, and FAQs. This role often involves writing for internal teams, developers, or customer-facing resources, ensuring accuracy and consistency. Strong writing skills, technical expertise, and attention to detail are essential for success in this position.

What are popular job titles related to Amazon Technical Writer jobs in Ohio? For Amazon Technical Writer jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Amazon Technical Writer jobs in Ohio look for? The top searched job categories for Amazon Technical Writer jobs in Ohio are:
Amazon Technical Writer jobs near you
Infographic showing various Amazon Technical Writer job openings in Ohio as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $77,007 per year, or $37 per hour.
Amazon Connect Consultant, Technical Transformation

Amazon Connect Consultant, Technical Transformation

Deloitte

Cleveland, OH

Other

Posted 2 days ago

Deloitte rating

8.1

Company rating: 8.1 out of 10

Based on 91 frontline employees who took The Breakroom Quiz

58th of 150 rated financial services

Job description

Amazon Connect Consultant, Technical Transformation

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on December 31, 2026.

Work you'll do

As an Amazon Connect technical Consultant, you'll be a hands-on contributor for designing, configuring, and building Amazon Connect contact center capabilities. You'll translate requirements into contact flows and integrations, partner closely with client stakeholders and project leadership, and help coordinate day-to-day delivery with onshore/offshore developers. You'll apply AWS best practices to produce secure, reliable solutions and support testing, releases, and early-life stabilization. Key responsibilities include:

  • Design and build Amazon Connect solutions (contact flows, routing/queues, IVR, prompts, hours/holiday logic)
  • Develop integrations using AWS services (e.g., Lambda, API Gateway, DynamoDB/S3, Lex) and enterprise systems (CRM/ITSM)
  • Own technical tasks from design through deployment (estimates, stories, documentation, unit testing)
  • Support sprint execution by managing dependencies and unblocking development across teams
  • Contribute to quality via code reviews, standards, monitoring/logging, and defect triage
  • Troubleshoot production issues and support release cutovers and post-go-live stabilization
  • Provide day-to-day client-facing technical guidance; contribute to proposals/solutioning as needed

A successful candidate would possess these skills:

  •   Ability to work independently and collaborate as part of a team
  •   Effective written and verbal communication skills
  •   Meticulous attention to detail and quality of work product
  •   Ability to build and sustain professional relationship
  •   Ability to lead projects or workstreams
  •   Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  •   Strong interpersonal skills and professional demeanor
  •   Ability to meet deadlines
  •   Ability to provide clear guidance to others

The team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required

  • 3+ years of overall experience in IT/software delivery, including delivering enterprise contact center or cloud solutions end-to-end
  • 1+ years of hands-on Amazon Connect implementation experience (contact flows, routing/queues, IVR, integrations, testing and cutover)
  • Bachelor's degree in Computer Science, Engineering, or equivalent work experience
  • Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
  • Limited immigration sponsorship may be available

Preferred

  • Experience leading Amazon Connect and other Contact Center as a Service  (CCaaS) solution implementations, including integrations to common desktop applications such as Salesforce, SreviceNow, Oracle, or SAP.
  • Experience with contact center technology strategy, multi-channel routing, self-service applications, outbound campaign management, work force management, and artificial intelligence in customer service
  • Amazon Connect Chat and/or Tasks, outbound campaigns, and integration with CRM/ITSM platforms
  • Experience with Amazon Lex and/or speech analytics, plus Connect reporting (CTR analysis, real-time/historical metrics)
  • Telephony/SIP and contact center migration experience
  • AWS certifications (e.g., AWS Certified Developer/Architect) or Amazon Connect-specific training
  • Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $82,600 to $162,800.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#Customer_US

#SS_US

 
Qualifications:

Amazon Connect Consultant, Technical Transformation

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on December 31, 2026.

Work you'll do

As an Amazon Connect technical Consultant, you'll be a hands-on contributor for designing, configuring, and building Amazon Connect contact center capabilities. You'll translate requirements into contact flows and integrations, partner closely with client stakeholders and project leadership, and help coordinate day-to-day delivery with onshore/offshore developers. You'll apply AWS best practices to produce secure, reliable solutions and support testing, releases, and early-life stabilization. Key responsibilities include:

  • Design and build Amazon Connect solutions (contact flows, routing/queues, IVR, prompts, hours/holiday logic)
  • Develop integrations using AWS services (e.g., Lambda, API Gateway, DynamoDB/S3, Lex) and enterprise systems (CRM/ITSM)
  • Own technical tasks from design through deployment (estimates, stories, documentation, unit testing)
  • Support sprint execution by managing dependencies and unblocking development across teams
  • Contribute to quality via code reviews, standards, monitoring/logging, and defect triage
  • Troubleshoot production issues and support release cutovers and post-go-live stabilization
  • Provide day-to-day client-facing technical guidance; contribute to proposals/solutioning as needed

A successful candidate would possess these skills:

  •   Ability to work independently and collaborate as part of a team
  •   Effective written and verbal communication skills
  •   Meticulous attention to detail and quality of work product
  •   Ability to build and sustain professional relationship
  •   Ability to lead projects or workstreams
  •   Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  •   Strong interpersonal skills and professional demeanor
  •   Ability to meet deadlines
  •   Ability to provide clear guidance to others

The team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required

  • 3+ years of overall experience in IT/software delivery, including delivering enterprise contact center or cloud solutions end-to-end
  • 1+ years of hands-on Amazon Connect implementation experience (contact flows, routing/queues, IVR, integrations, testing and cutover)
  • Bachelor's degree in Computer Science, Engineering, or equivalent work experience
  • Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
  • Limited immigration sponsorship may be available

Preferred

  • Experience leading Amazon Connect and other Contact Center as a Service  (CCaaS) solution implementations, including integrations to common desktop applications such as Salesforce, SreviceNow, Oracle, or SAP.
  • Experience with contact center technology strategy, multi-channel routing, self-service applications, outbound campaign management, work force management, and artificial intelligence in customer service
  • Amazon Connect Chat and/or Tasks, outbound campaigns, and integration with CRM/ITSM platforms
  • Experience with Amazon Lex and/or speech analytics, plus Connect reporting (CTR analysis, real-time/historical metrics)
  • Telephony/SIP and contact center migration experience
  • AWS certifications (e.g., AWS Certified Developer/Architect) or Amazon Connect-specific training
  • Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $82,600 to $162,800.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#Customer_US

#SS_US

 
Education:Bachelor's DegreeEmployment Type:

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