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How much do amazon technical support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for amazon technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What does an Amazon Technical Support specialist do?

An Amazon Technical Support specialist assists customers and employees with troubleshooting technical issues related to Amazon's products and services. This can include resolving problems with Amazon devices like Kindle, Echo, or Fire TV, as well as addressing software, account, and connectivity issues. They use a combination of technical knowledge and customer service skills to guide users through solutions, escalate complex problems, and ensure a positive support experience. Their role is essential in maintaining customer satisfaction and the smooth operation of Amazon's technical ecosystem.

What are the key skills and qualifications needed to thrive as an Amazon Technical Support specialist?

To thrive as an Amazon Technical Support specialist, you need strong troubleshooting abilities, technical knowledge of Amazon products and services, and typically at least a high school diploma or equivalent. Familiarity with ticketing systems, CRM platforms, and remote diagnostic tools is often required. Excellent communication, patience, and problem-solving skills help you deliver effective support and build customer trust. These skills and qualities ensure efficient resolution of technical issues and contribute to high customer satisfaction.

What are some common challenges faced by Amazon Technical Support specialists, and how can they be addressed?

Amazon Technical Support specialists often encounter challenges such as troubleshooting complex technical issues, balancing high call volumes, and adapting to rapidly changing products and services. To address these, specialists are encouraged to leverage Amazon's comprehensive knowledge bases and collaborate closely with cross-functional teams, such as engineering and product support. Continuous learning and effective communication with both customers and internal teams are key to overcoming these challenges and providing excellent customer service.

What is the difference between Amazon Technical Support vs Amazon Customer Service Representative?

AspectAmazon Technical SupportAmazon Customer Service Representative
Required SkillsTechnical troubleshooting, software/hardware knowledge, problem-solvingCustomer service skills, communication, issue resolution
Work EnvironmentRemote or on-site, technical support centersRemote or call centers, customer interaction
CertificationsOptional technical certifications (e.g., CompTIA)Customer service training, communication skills
Job FocusDiagnosing and fixing technical issuesAssisting with orders, returns, account issues

Amazon Technical Support roles focus on resolving technical problems related to Amazon products and services, requiring technical knowledge and troubleshooting skills. In contrast, Amazon Customer Service Representatives handle general customer inquiries, order issues, and account support, emphasizing communication and customer service skills. Both roles may be remote or on-site and serve different but complementary functions within Amazon's support ecosystem.

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Cities with the most Amazon Technical Support job openings:

What states have the most Amazon Technical Support jobs?

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What job categories do people searching Amazon Technical Support jobs look for?

The top searched job categories for Amazon Technical Support jobs are:

Amazon Technical Support jobs near you
Infographic showing various Amazon Technical Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Engineer

Long Finch Technologies

Hoboken, NJ • On-site

Full-time

Posted 17 days ago

Job description

Key Responsibilities

·       Monitor and triage telecom incidents impacting public‑facing voice platforms, including SBC health and call routing behavior

·       Investigate issues using CDRs, SBC logs, SIP traces, and vendor/carrier feedback

·       Support STIR/SHAKEN operational behaviors, including signing success/failure, exceptions, unsigned calls, and carrier rejections

·       Execute approved operational changes using defined runbooks and change windows (no ad‑hoc architecture changes)

·       Coordinate with carriers, vendors, and internal engineering/SRE teams during incidents

·       Participate in incident bridges and support escalation workflows

·       Maintain runbooks/SOPs and operational documentation/audit artifacts; contribute to post‑incident RCA documentation

Required Qualifications

·       5–7+ years of VoIP/telecom operations experience in enterprise environments

·       Strong experience supporting SBC‑based voice services, including SIP call flows, routing, and log analysis (CDR/SBC/SIP/session logs)

·       Experience with incident management processes (ITSM/ticketing, escalations, documentation)

·       Working familiarity with contact center call flows and platforms (Genesys and/or Amazon Connect

Preferred Qualifications

·       Experience in BFS or regulated industries with strict change/audit requirements

·       Ribbon SBC familiarity (preferred) and/or exposure to PSX‑style routing/policy constructs

·       Familiarity with STIR/SHAKEN failure modes and operational monitoring patterns

·       Experience supporting hybrid contact center environments during migrations (on‑prem to cloud)

·       Experience acting as a telecom architect or L3 support

·       Exposure to enterprise monitoring and observability tools

  • Experience working in BFS Sector

Apply