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Amazon Technical Support Jobs in Michigan (NOW HIRING)

Amazon

Support Engineer IV - AMZ9802461

Detroit, MI · On-site

$90K - $158K/yr

AMAZON.COM SERVICES LLC Offered Position: Support Engineer IV Job Location: Detroit, Michigan Job ... Update, track, and resolve technical challenges. Lead Correction of Error investigations for issues ...

Careers at Crestron

$50K - $65K/yr

Our clients include Google, Microsoft, Amazon , Linked In and many others. We are the leaders in ... Ability to understand and communicate technical issues * Trade shows/industry events * Develop ...

Amazon

Sr Program Manager Facilities, NA BXM

Wixom, MI · On-site

Technical lead collaborating with procurement to execute contracts and manage vendor relationships ... A day in the life A day in the life Amazon offers a full range of benefits that support you and ...

Amazon

Sr Program Manager Facilities, NA BXM

Wixom, MI · On-site

Technical lead collaborating with procurement to execute contracts and manage vendor relationships ... A day in the life A day in the life Amazon offers a full range of benefits that support you and ...

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Amazon Technical Support information

What does an Amazon Technical Support specialist do?

An Amazon Technical Support specialist assists customers and employees with troubleshooting technical issues related to Amazon's products and services. This can include resolving problems with Amazon devices like Kindle, Echo, or Fire TV, as well as addressing software, account, and connectivity issues. They use a combination of technical knowledge and customer service skills to guide users through solutions, escalate complex problems, and ensure a positive support experience. Their role is essential in maintaining customer satisfaction and the smooth operation of Amazon's technical ecosystem.

What are the key skills and qualifications needed to thrive as an Amazon Technical Support specialist?

To thrive as an Amazon Technical Support specialist, you need strong troubleshooting abilities, technical knowledge of Amazon products and services, and typically at least a high school diploma or equivalent. Familiarity with ticketing systems, CRM platforms, and remote diagnostic tools is often required. Excellent communication, patience, and problem-solving skills help you deliver effective support and build customer trust. These skills and qualities ensure efficient resolution of technical issues and contribute to high customer satisfaction.

What are some common challenges faced by Amazon Technical Support specialists, and how can they be addressed?

Amazon Technical Support specialists often encounter challenges such as troubleshooting complex technical issues, balancing high call volumes, and adapting to rapidly changing products and services. To address these, specialists are encouraged to leverage Amazon's comprehensive knowledge bases and collaborate closely with cross-functional teams, such as engineering and product support. Continuous learning and effective communication with both customers and internal teams are key to overcoming these challenges and providing excellent customer service.

What is the difference between Amazon Technical Support vs Amazon Customer Service Representative?

AspectAmazon Technical SupportAmazon Customer Service Representative
Required SkillsTechnical troubleshooting, software/hardware knowledge, problem-solvingCustomer service skills, communication, issue resolution
Work EnvironmentRemote or on-site, technical support centersRemote or call centers, customer interaction
CertificationsOptional technical certifications (e.g., CompTIA)Customer service training, communication skills
Job FocusDiagnosing and fixing technical issuesAssisting with orders, returns, account issues

Amazon Technical Support roles focus on resolving technical problems related to Amazon products and services, requiring technical knowledge and troubleshooting skills. In contrast, Amazon Customer Service Representatives handle general customer inquiries, order issues, and account support, emphasizing communication and customer service skills. Both roles may be remote or on-site and serve different but complementary functions within Amazon's support ecosystem.

What are popular job titles related to Amazon Technical Support jobs in Michigan?

For Amazon Technical Support jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Amazon Technical Support jobs in Michigan look for?

The top searched job categories for Amazon Technical Support jobs in Michigan are:

What cities in Michigan are hiring for Amazon Technical Support jobs?

Cities in Michigan with the most Amazon Technical Support job openings:

Amazon Technical Support jobs near you

Technical Support Engineer - GRT Avionics - Grand Rapids, Michigan

D.O.M. magazine

Grand Rapids, MI • On-site

$65 - $90/hr

Other

Posted 4 days ago

Job description

Technical Support Engineer - GRT Avionics - Grand Rapids, Michigan

Company:

Category:

Job Type:

Permanent

City:

Grand Rapids

State:

Country:

USA

About GRT Avionics:
GRT Avionics is a leading manufacturer of innovative glass panel displays and electronic flight instrumentation systems for experimental aircraft. We're seeking a dedicated Technical Support Engineer to join our team and help our customers successfully install and operate their GRT Avionics systems.
Position Overview:
Provide expert technical support via phone and email to customers, dealers, and installers working with GRT Avionics products. Help diagnose installation issues, troubleshoot system problems, and guide customers through proper setup and configuration procedures. This is a Monday-Friday, 8:30am-5pm position with excellent work-life balance.
Key Responsibilities:

  • Provide technical support via phone and email to customers experiencing installation or operational issues
  • Diagnose problems with GRT Avionics systems and guide customers through solutions
  • Assist with wiring troubleshooting and electrical system integration
  • Assembly and testing of new equipment
  • Circuit board repair and component-level troubleshooting
  • Document customer issues and solutions to build knowledge base
  • Collaborate with engineering team on product improvements based on customer feedback
  • Attend airshows and industry events to demonstrate products and support sales efforts (typically 2-3 times annually, subject to change)
Requirements:
  • Strong background in aircraft instrumentation and avionics systems
  • Solid understanding of electrical principles and proper wiring techniques
  • Proficiency with multimeter operation
  • Excellent verbal and written communication skills
  • Ability to explain complex technical concepts clearly to customers of varying experience levels
  • Problem-solving mindset with patience for troubleshooting
  • Experience with glass panel avionics systems preferred
  • A&P license or equivalent technical training is a plus
  • Willingness to travel occasionally for airshows and industry events

D.O.M. magazine is the premier magazine for aviation maintenance management professionals. Its management-focused editorial provides information maintenance managers need and want including business best practices, professional development, regulatory, quality management, legal issues and more. The digital version of D.O.M. magazine is available for free on all devices (iOS, Android, and Amazon Kindle).

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