ZipRecruiter

Log In

1

Amazon Technical Support Jobs in Michigan (NOW HIRING)

AGE Solutions

Cloud Storage Engineer

Battle Creek, MI · On-site

$100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide technical support, guidance and hands-on delivery in the planning, implementation, and ... Azure cloud and/or Amazon Web Services). * Two (2) years hands-on experience working with ...

Amazon

Global Field Ops Technician, GFO AMER

Saint Louis, MI · On-site

$17.50 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

AWS Global Field Operations (GFO) provides the best end-to-end support for AWS products and ... Key job responsibilities This is a customer-facing role that requires strong technical ...

Apexon

IBM API Connect Lead

Lansing, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The ideal candidate will lead the design, implementation, and support of enterprise API solutions ... technical architecture, solution designs, and implementation plans • Guide technical teams ...

Deloitte

Cyber - AWS Cloud Security - Manager

Detroit, MI

$109K - $148K/yr

... technical backbone while enabling secure business transformation. The team supports security ... Professional certification in Amazon Web Services (AWS), cloud security, or cybersecurity

TEKsystems

Network Engineer

Birmingham, MI · Hybrid

$55 - $70/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... technical support to ensure ongoing stability and optimization of the networking environment. • ... or Amazon Web Services (AWS) fundamentals. • Network and application security device ...

TEKsystems c/o Allegis Group

Network Engineer

Birmingham, MI · On-site

$55 - $70/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide operational and technical support to ensure ongoing stability and optimization of the ... Layer 2/3 switching. Microsoft Azure or Amazon Web Services (AWS) fundamentals. Network and ...

previous page

Showing results 41-60

All JobsAmazon Technical Support JobsAmazon Technical Support Jobs in Michigan

Amazon Technical Support information

What does an Amazon Technical Support specialist do?

An Amazon Technical Support specialist assists customers and employees with troubleshooting technical issues related to Amazon's products and services. This can include resolving problems with Amazon devices like Kindle, Echo, or Fire TV, as well as addressing software, account, and connectivity issues. They use a combination of technical knowledge and customer service skills to guide users through solutions, escalate complex problems, and ensure a positive support experience. Their role is essential in maintaining customer satisfaction and the smooth operation of Amazon's technical ecosystem.

What are the key skills and qualifications needed to thrive as an Amazon Technical Support specialist?

To thrive as an Amazon Technical Support specialist, you need strong troubleshooting abilities, technical knowledge of Amazon products and services, and typically at least a high school diploma or equivalent. Familiarity with ticketing systems, CRM platforms, and remote diagnostic tools is often required. Excellent communication, patience, and problem-solving skills help you deliver effective support and build customer trust. These skills and qualities ensure efficient resolution of technical issues and contribute to high customer satisfaction.

What are some common challenges faced by Amazon Technical Support specialists, and how can they be addressed?

Amazon Technical Support specialists often encounter challenges such as troubleshooting complex technical issues, balancing high call volumes, and adapting to rapidly changing products and services. To address these, specialists are encouraged to leverage Amazon's comprehensive knowledge bases and collaborate closely with cross-functional teams, such as engineering and product support. Continuous learning and effective communication with both customers and internal teams are key to overcoming these challenges and providing excellent customer service.

What is the difference between Amazon Technical Support vs Amazon Customer Service Representative?

AspectAmazon Technical SupportAmazon Customer Service Representative
Required SkillsTechnical troubleshooting, software/hardware knowledge, problem-solvingCustomer service skills, communication, issue resolution
Work EnvironmentRemote or on-site, technical support centersRemote or call centers, customer interaction
CertificationsOptional technical certifications (e.g., CompTIA)Customer service training, communication skills
Job FocusDiagnosing and fixing technical issuesAssisting with orders, returns, account issues

Amazon Technical Support roles focus on resolving technical problems related to Amazon products and services, requiring technical knowledge and troubleshooting skills. In contrast, Amazon Customer Service Representatives handle general customer inquiries, order issues, and account support, emphasizing communication and customer service skills. Both roles may be remote or on-site and serve different but complementary functions within Amazon's support ecosystem.

What are popular job titles related to Amazon Technical Support jobs in Michigan?

For Amazon Technical Support jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Amazon Technical Support jobs in Michigan look for?

The top searched job categories for Amazon Technical Support jobs in Michigan are:

What cities in Michigan are hiring for Amazon Technical Support jobs?

Cities in Michigan with the most Amazon Technical Support job openings:

Amazon Technical Support jobs near you

Manager, Business Development Team, Auto & Manufacturing

Amazon

Detroit, MI • On-site

Full-time

Re-posted 24 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,093 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Do you want to lead a team focused on increasing the reach of cloud computing across stakeholders in the industry, with a focus on Automotive and Manufacturing. Do you have the industry background, technical depth, and communication skills needed to help further establish Amazon Web Services as the leader in the industry?
AWS is looking for a Manager of Business Development who understands the business trends impacting the industry, and is passionate and capable of driving market development across the sector for AWS, leveraging the richness of the AWS cloud computing platform to position and drive the right technology solutions to enable the ecosystem and the changing industry needs.
Your responsibilities will include managing a team of business development employees engaging with key industry customers and strategic industry partners, attending and speaking at industry events, and facilitating the process to enable industry solutions, and help create new business opportunities for AWS. You will enable the AWS account management teams to drive their day-to-day interactions with key prospects

Your team will work closely with AWS Solutions Architects to develop and promote cloud patterns and solutions for the industry, including high performance computing (design engineering), partner based solutions, etc. You will work closely with the AWS product and services teams to help evolve AWS offerings for more rapid adoption by customers.
The ideal candidate will have both a business or consulting background, with experience working with Manufacturing and Automotive customers, enabling them to drive engagement and interact at the CxO/VP level, as well as a good understanding of technology. You should have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to build and convey compelling value propositions, and work cross-organizationally to build consensus


Key job responsibilities
Roles & Responsibilities:
Lead a team of Industry Specialists to drive overall AWS market and technical strategy for the Manufacturing and Automotive industry.
Define and execute on a strategic market development plan and ensure it is in line with the AWS strategic direction, in partnership with key internal stakeholders (e.g. account management teams, service teams, legal, support, etc.)
Define and size segments, identify and engage key customers, and identify and engage key partners including Independent Software Vendors and System Integrators.
Build business development pipeline by engaging with key prospects and partners.
Understand the technical requirements of our customers and work closely with the internal development teams to guide the direction of our product offerings for developers.
Present business reviews to the senior management team regarding progress and roadblocks to expanding our reach in the industry.
Manage complex contract negotiations and liaise with the legal group.
Handle a high volume of engagements in the fast pace of the cloud computing market.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Amazon logo

About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

View All Amazon Jobs

Apply