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Amazon Technical Support Jobs in Michigan (NOW HIRING)

The Signal Group LLC

Returns Specialist

Novi, MI · On-site

Open cases with Amazon.com if necessary for unacceptable returns. * Issue refunds to customers for ... technical support and/or product testing experience preferred. * NetSuite experience a plus.

The Signal Group LLC

Returns Specialist

Novi, MI · On-site

Open cases with Amazon.com if necessary for unacceptable returns. * Issue refunds to customers for ... technical support and/or product testing experience preferred. * NetSuite experience a plus.

FastTek

System Analyst

Lansing, MI

We are seeking an experienced REDCap Application Administrator/Application Support Specialist to provide operational and technical support for an existing REDCap environment hosted on Amazon Web ...

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Amazon Technical Support information

What does an Amazon Technical Support specialist do?

An Amazon Technical Support specialist assists customers and employees with troubleshooting technical issues related to Amazon's products and services. This can include resolving problems with Amazon devices like Kindle, Echo, or Fire TV, as well as addressing software, account, and connectivity issues. They use a combination of technical knowledge and customer service skills to guide users through solutions, escalate complex problems, and ensure a positive support experience. Their role is essential in maintaining customer satisfaction and the smooth operation of Amazon's technical ecosystem.

What are the key skills and qualifications needed to thrive as an Amazon Technical Support specialist?

To thrive as an Amazon Technical Support specialist, you need strong troubleshooting abilities, technical knowledge of Amazon products and services, and typically at least a high school diploma or equivalent. Familiarity with ticketing systems, CRM platforms, and remote diagnostic tools is often required. Excellent communication, patience, and problem-solving skills help you deliver effective support and build customer trust. These skills and qualities ensure efficient resolution of technical issues and contribute to high customer satisfaction.

What are some common challenges faced by Amazon Technical Support specialists, and how can they be addressed?

Amazon Technical Support specialists often encounter challenges such as troubleshooting complex technical issues, balancing high call volumes, and adapting to rapidly changing products and services. To address these, specialists are encouraged to leverage Amazon's comprehensive knowledge bases and collaborate closely with cross-functional teams, such as engineering and product support. Continuous learning and effective communication with both customers and internal teams are key to overcoming these challenges and providing excellent customer service.

What is the difference between Amazon Technical Support vs Amazon Customer Service Representative?

AspectAmazon Technical SupportAmazon Customer Service Representative
Required SkillsTechnical troubleshooting, software/hardware knowledge, problem-solvingCustomer service skills, communication, issue resolution
Work EnvironmentRemote or on-site, technical support centersRemote or call centers, customer interaction
CertificationsOptional technical certifications (e.g., CompTIA)Customer service training, communication skills
Job FocusDiagnosing and fixing technical issuesAssisting with orders, returns, account issues

Amazon Technical Support roles focus on resolving technical problems related to Amazon products and services, requiring technical knowledge and troubleshooting skills. In contrast, Amazon Customer Service Representatives handle general customer inquiries, order issues, and account support, emphasizing communication and customer service skills. Both roles may be remote or on-site and serve different but complementary functions within Amazon's support ecosystem.

What are popular job titles related to Amazon Technical Support jobs in Michigan?

For Amazon Technical Support jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Amazon Technical Support jobs in Michigan look for?

The top searched job categories for Amazon Technical Support jobs in Michigan are:

What cities in Michigan are hiring for Amazon Technical Support jobs?

Cities in Michigan with the most Amazon Technical Support job openings:

Amazon Technical Support jobs near you

Returns Specialist

The Signal Group LLC

Novi, MI • On-site

Full-time

Posted 18 days ago

Job description

The Returns Specialist and Product Technician is responsible for the entire procedure of processing returns. They work collaboratively with our Third-Party Sales department, the Warehouse team, and Operations. They are also responsible for testing product being returned and for programming Anchor Units. The Returns Specialist and Product Technician is expected to be a product expert in order to support our customer experience. This role is also responsible for meeting company standards for productivity, product knowledge, resourcefulness, and being solution driven.


Duties and Responsibilities:

  • Process all returns from SolidSignal.com and third-party vendors such as Amazon, eBay, Walmart, Wilson, and BestBuy.
  • Evaluate returns including verifying the item serial number to determine whether they are the correct item.
  • Test and vet returned items to verify if they are defective, their quality, and their eligibility for resale.
  • Open cases with Amazon.com if necessary for unacceptable returns.
  • Issue refunds to customers for returned products.
  • Order replacement parts for returned products as necessary.
  • Complete vendor returns including:
    1. Reach out to vendor to authorize the return.
    2. Ship product to vendor.
    3. Ensure that credit is received for the returned product, working collaboratively with the accounting department.
    4. If product is defective, work with vendor to ensure that credit is issued appropriately.
  • Create new parts in NetSuite when necessary for listing refurbished items for sale and any other purposes.
  • Coordinate with the receiving team in the warehouse to ensure accuracy of received inventory.
  • Program Anchor units and receive units into inventory as finished goods.
  • Run software updates for Anchor units if applicable.
  • Provide product feedback to necessary parties to support improvements in customer experience.
  • Warehouse responsibilities as necessary.
  • Other projects as assigned.

Required Skills/Abilities/Competencies:

  • Strong technical aptitude.
  • Excellent communication skills, both oral and written.
  • Basic math skills.
  • Strong analytical and problem-solving skills.
  • Ability to work independently.
  • Ability to create and maintain Microsoft Excel files.
  • Ability to perform basic warehouse tasks such as picking, packing, and shipping.
  • Highly proficient with personal computers and able to learn new software.
  • Strong planning and organizational skills.

Education and Experience:

  • High School diploma or equivalent.
  • 2-3 years of experience working in a fulfillment center environment preferred.
  • 2-3 years of technical support and/or product testing experience preferred.
  • NetSuite experience a plus.

Certificates and/or Licenses:

  • Hi-Lo experience a plus.

Physical or Other Requirements:

  • Ability to sit for up to 8 hours per day at a computer
  • Ability to walk, bend frequently, and lift up to 50 pounds
  • Ability to work on your feet and traverse a warehouse environment throughout the day
  • Required availability for Saturday shifts in Amazon Fulfillment

Work Environment:

Physical location of the business

Warehouse environment


The Signal Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.