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Amazon Technical Support Jobs in New York (NOW HIRING)

Glean

Designated Technical Support Engineer

New York, NY · On-site

$120K - $190K/yr

Glean is looking for a talented Designated Technical Support Engineer to join our rapidly expanding ... Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure * Must have experience ...

Amazon

Director, AV Support

Newark, NJ · On-site

You will work closely with tech teams at Audible and Amazon, facilities stakeholders, finance ... BASIC QUALIFICATIONS - 5+ years of technical team management experience - Knowledge of networking ...

Amazon

Director, AV Support

Newark, NJ · On-site

... Amazon, facilities stakeholders, finance partners, and leadership across the company to deliver the ... provide technical leadership to appropriate personnel - Maintain relationships with key ...

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Amazon Technical Support information

What does an Amazon Technical Support specialist do?

An Amazon Technical Support specialist assists customers and employees with troubleshooting technical issues related to Amazon's products and services. This can include resolving problems with Amazon devices like Kindle, Echo, or Fire TV, as well as addressing software, account, and connectivity issues. They use a combination of technical knowledge and customer service skills to guide users through solutions, escalate complex problems, and ensure a positive support experience. Their role is essential in maintaining customer satisfaction and the smooth operation of Amazon's technical ecosystem.

What are the key skills and qualifications needed to thrive as an Amazon Technical Support specialist?

To thrive as an Amazon Technical Support specialist, you need strong troubleshooting abilities, technical knowledge of Amazon products and services, and typically at least a high school diploma or equivalent. Familiarity with ticketing systems, CRM platforms, and remote diagnostic tools is often required. Excellent communication, patience, and problem-solving skills help you deliver effective support and build customer trust. These skills and qualities ensure efficient resolution of technical issues and contribute to high customer satisfaction.

What are some common challenges faced by Amazon Technical Support specialists, and how can they be addressed?

Amazon Technical Support specialists often encounter challenges such as troubleshooting complex technical issues, balancing high call volumes, and adapting to rapidly changing products and services. To address these, specialists are encouraged to leverage Amazon's comprehensive knowledge bases and collaborate closely with cross-functional teams, such as engineering and product support. Continuous learning and effective communication with both customers and internal teams are key to overcoming these challenges and providing excellent customer service.

What is the difference between Amazon Technical Support vs Amazon Customer Service Representative?

AspectAmazon Technical SupportAmazon Customer Service Representative
Required SkillsTechnical troubleshooting, software/hardware knowledge, problem-solvingCustomer service skills, communication, issue resolution
Work EnvironmentRemote or on-site, technical support centersRemote or call centers, customer interaction
CertificationsOptional technical certifications (e.g., CompTIA)Customer service training, communication skills
Job FocusDiagnosing and fixing technical issuesAssisting with orders, returns, account issues

Amazon Technical Support roles focus on resolving technical problems related to Amazon products and services, requiring technical knowledge and troubleshooting skills. In contrast, Amazon Customer Service Representatives handle general customer inquiries, order issues, and account support, emphasizing communication and customer service skills. Both roles may be remote or on-site and serve different but complementary functions within Amazon's support ecosystem.

What are popular job titles related to Amazon Technical Support jobs in New York?

For Amazon Technical Support jobs in New York, the most frequently searched job titles are:

What job categories do people searching Amazon Technical Support jobs in New York look for?

The top searched job categories for Amazon Technical Support jobs in New York are:

What cities in New York are hiring for Amazon Technical Support jobs?

Cities in New York with the most Amazon Technical Support job openings:

Amazon Technical Support jobs near you
Infographic showing various Amazon Technical Support job openings in New York as of June 2026, with employment types broken down into 92% Full Time, 4% Part Time, 2% Temporary, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Technical Support Specialist (Part-Time)

Manhattan Prep

New York, NY

$18/hr

Part-time

Medical, Retirement

Re-posted 29 days ago

Job description

Manhattan Prep is a high-end test prep company serving college students and young professionals studying for the GMAT (business school), LSAT (law school), and GRE (Master's & PhD programs). What's in it for you: Our organization is entrepreneurial, growth-oriented, and energetic. Our people genuinely enjoy what they do and take pride in it.

If you seek a challenging, exciting role -- while working with talented and passionate people -- this might be the position for you. We are seeking a part-time Technical Support Specialist. What you'll do: You will provide technical support to company customers.

You will provide phone, e-mail and walk-in support for our online classroom software, internet-based audio labs and practice exam testing software. You will also be responsible for assisting in the operations of the company's internal networks and supporting the company's professional staff. The ideal candidate will possess excellent technical, communication, and customer service skills.

As a Technical Support Specialist you'll gain hands-on experience in a quickly-expanding small company environment. Two shifts are available: one for weekday support and one for evening/weekend support. What's required: A strong technical background including experience within a Windows environment Excellent communication (oral and written) and interpersonal skills Provide outstanding customer service Knowledge of networking, client/server technologies, LAN/WAN, desktop operating systems Ability to review, edit, and produce technical documents and deliverables Ability to apply technical knowledge in a logical progression to diagnose customer problems Must be detail-oriented and extremely responsible What we offer: Hourly, part-time position up to $18/hour Casual dress code Limited-Benefit Medical Plan 401K Savings Plan Free Employee Prep Class (GMAT, GRE or LSAT) Friends and Family Discount on Manhattan Prep Classes An incredible team of smart and supportive people What we're about: What defines Manhattan Prep is not just its focus on providing students with the highest quality exam preparation, but also its unique work environment with a fast-paced, open, and challenging culture.

Founded in 2000, Manhattan Prep is the fastest-growing test prep company in the country, preparing test takers for Business School, Law School, and PhD programs. Manhattan Prep serves an impressive roster of corporate clients, including many Fortune 500 Companies. We currently conduct in-person corporate classes, group classes, and private instruction across the United States, Canada, and England.

Manhattan Prep's online courses are available worldwide, and our acclaimed Strategy Guides are available in Barnes & Noble and on Amazon.com. For more information, visit www.manhattanprep.com. What's next: If this sounds like the job for you, send us your resume and in your cover letter tell us why you're the person for the job

Resumes without a cover letter will not be considered.

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