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Amazon Technical Support Jobs in Illinois (NOW HIRING)

Amazon

IT Support Associate II

West Chicago, IL · On-site

$17.25 - $22.50/hr

About The Role As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude ...

Amazon

IT Support Associate II

Matteson, IL · On-site

$16.75 - $21.75/hr

About The Role As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude ...

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Amazon Technical Support information

What are the key skills and qualifications needed to thrive as an Amazon Technical Support specialist?

To thrive as an Amazon Technical Support specialist, you need strong troubleshooting abilities, technical knowledge of Amazon products and services, and typically at least a high school diploma or equivalent. Familiarity with ticketing systems, CRM platforms, and remote diagnostic tools is often required. Excellent communication, patience, and problem-solving skills help you deliver effective support and build customer trust. These skills and qualities ensure efficient resolution of technical issues and contribute to high customer satisfaction.

What does an Amazon Technical Support specialist do?

An Amazon Technical Support specialist assists customers and employees with troubleshooting technical issues related to Amazon's products and services. This can include resolving problems with Amazon devices like Kindle, Echo, or Fire TV, as well as addressing software, account, and connectivity issues. They use a combination of technical knowledge and customer service skills to guide users through solutions, escalate complex problems, and ensure a positive support experience. Their role is essential in maintaining customer satisfaction and the smooth operation of Amazon's technical ecosystem.

What is the difference between Amazon Technical Support vs Amazon Customer Service Representative?

AspectAmazon Technical SupportAmazon Customer Service Representative
Required SkillsTechnical troubleshooting, software/hardware knowledge, problem-solvingCustomer service skills, communication, issue resolution
Work EnvironmentRemote or on-site, technical support centersRemote or call centers, customer interaction
CertificationsOptional technical certifications (e.g., CompTIA)Customer service training, communication skills
Job FocusDiagnosing and fixing technical issuesAssisting with orders, returns, account issues

Amazon Technical Support roles focus on resolving technical problems related to Amazon products and services, requiring technical knowledge and troubleshooting skills. In contrast, Amazon Customer Service Representatives handle general customer inquiries, order issues, and account support, emphasizing communication and customer service skills. Both roles may be remote or on-site and serve different but complementary functions within Amazon's support ecosystem.

What are some common challenges faced by Amazon Technical Support specialists, and how can they be addressed?

Amazon Technical Support specialists often encounter challenges such as troubleshooting complex technical issues, balancing high call volumes, and adapting to rapidly changing products and services. To address these, specialists are encouraged to leverage Amazon's comprehensive knowledge bases and collaborate closely with cross-functional teams, such as engineering and product support. Continuous learning and effective communication with both customers and internal teams are key to overcoming these challenges and providing excellent customer service.

What are popular job titles related to Amazon Technical Support jobs in Illinois?

For Amazon Technical Support jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Amazon Technical Support jobs in Illinois look for?

The top searched job categories for Amazon Technical Support jobs in Illinois are:

What cities in Illinois are hiring for Amazon Technical Support jobs?

Cities in Illinois with the most Amazon Technical Support job openings:

Amazon Technical Support jobs near you
Infographic showing various Amazon Technical Support job openings in Illinois as of August 2026, with employment types broken down into 100% Full Time. Highlights an 74% In-person, 13% Hybrid, and 13% Remote job distribution.

DATA Technical Support Engineer

Digital Dhara LLC

Chicago, IL • On-site

Other

Posted 5 days ago

Job description

DATA Technical Support Engineer

Chicago, IL- Onsite (Local Preffered)

  • Strong hands-on experience with AWS data services, particularly AWS Glue, Amazon Redshift, Amazon S3, IAM, and Amazon CloudWatch.
  • Strong proficiency in PySpark, Spark SQL, and distributed data-processing concepts.
  • Hands-on experience supporting and troubleshooting Databricks jobs, notebooks, workflows, clusters, and runtime environments.
  • Advanced SQL skills, including complex joins, analytical functions, stored procedures, query-plan analysis, and performance tuning.
  • Strong debugging and problem-solving ability across data pipelines, application code, job orchestration, databases, and cloud infrastructure.
  • Experience with ETL/ELT processing, data warehousing, data lakes, data-quality controls, reconciliation, and large-volume data handling.
  • Knowledge of Redshift workload management, distribution and sort keys, query optimization, connectivity, and operational troubleshooting.
  • Experience using monitoring, logging, alerting, and ticketing tools for production support and incident management.
  • Working knowledge of Git-based version control, CI/CD processes, deployment practices, and environment promotion.
  • Familiarity with Python or shell scripting for diagnostics, automation, and operational tooling.

Required Professional Skills

  • Excellent customer-facing communication and stakeholder-management skills.
  • Proven ability to coordinate effectively between onsite stakeholders and offshore delivery teams across time zones.
  • Strong ownership, prioritization, and decision-making skills in high-pressure production situations.
  • Ability to explain technical issues, business impact, workarounds, and resolution plans to both technical and non-technical audiences.
  • Strong documentation, analytical, and attention-to-detail skills.
  • Ability to work independently at the customer site while maintaining close alignment with the wider engineering organization.

Qualifications and Experience

  • 6 8 years of overall experience in technical support, production support, data engineering, or a related discipline, including substantial L3 support responsibilities.
  • Bachelor s degree in Computer Science, Information Technology, Engineering, or a related field.
  • Demonstrated experience working onsite at a customer location and coordinating with offshore teams.
  • Proven experience supporting business-critical data platforms in production environments.

Preferred Experience

  • AWS or Databricks certification.
  • Experience with Airflow or AWS Managed Workflows for Apache Airflow, AWS Step Functions, Lambda, or similar orchestration services.
  • Exposure to ServiceNow, Jira, or comparable IT service-management platforms.
  • Experience defining SLAs, operational metrics, knowledge-management practices, and continuous-improvement initiatives.
  • Experience in a regulated or large enterprise customer environment.

Apply