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Amazon Technical Support Jobs in Tennessee (NOW HIRING)

Amazon

ITS Support Engineer I

Nashville, TN · On-site

Are you passionate about solving technical challenges and helping people? Do you thrive in a dynamic, high-impact environment? Join Amazon's IT Services team as an ITS Support Engineer and be part of ...

Amazon

ITS Support Engineer I

Nashville, TN · On-site

Are you passionate about solving technical challenges and helping people. Do you thrive in a dynamic, high-impact environment. Join Amazon's IT Services team as an ITS Support Engineer and be part of ...

Amazon

ITS Support Engineer I

Nashville, TN · On-site

Are you passionate about solving technical challenges and helping people? Do you thrive in a dynamic, high-impact environment? Join Amazon's IT Services team as an ITS Support Engineer and be part of ...

Amazon

ITS Support Engineer I

Nashville, TN · On-site

Are you passionate about solving technical challenges and helping people. Do you thrive in a dynamic, high-impact environment. Join Amazon's IT Services team as an ITS Support Engineer and be part of ...

Amazon

ITS Support Engineer I

Nashville, TN · On-site

Are you passionate about solving technical challenges and helping people. Do you thrive in a dynamic, high-impact environment. Join Amazon's IT Services team as an ITS Support Engineer and be part of ...

Amazon

ITS Support Engineer I

Nashville, TN · On-site

Are you passionate about solving technical challenges and helping people. Do you thrive in a dynamic, high-impact environment. Join Amazon's IT Services team as an ITS Support Engineer and be part of ...

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Amazon Technical Support information

What does an Amazon Technical Support specialist do?

An Amazon Technical Support specialist assists customers and employees with troubleshooting technical issues related to Amazon's products and services. This can include resolving problems with Amazon devices like Kindle, Echo, or Fire TV, as well as addressing software, account, and connectivity issues. They use a combination of technical knowledge and customer service skills to guide users through solutions, escalate complex problems, and ensure a positive support experience. Their role is essential in maintaining customer satisfaction and the smooth operation of Amazon's technical ecosystem.

What are the key skills and qualifications needed to thrive as an Amazon Technical Support specialist?

To thrive as an Amazon Technical Support specialist, you need strong troubleshooting abilities, technical knowledge of Amazon products and services, and typically at least a high school diploma or equivalent. Familiarity with ticketing systems, CRM platforms, and remote diagnostic tools is often required. Excellent communication, patience, and problem-solving skills help you deliver effective support and build customer trust. These skills and qualities ensure efficient resolution of technical issues and contribute to high customer satisfaction.

What are some common challenges faced by Amazon Technical Support specialists, and how can they be addressed?

Amazon Technical Support specialists often encounter challenges such as troubleshooting complex technical issues, balancing high call volumes, and adapting to rapidly changing products and services. To address these, specialists are encouraged to leverage Amazon's comprehensive knowledge bases and collaborate closely with cross-functional teams, such as engineering and product support. Continuous learning and effective communication with both customers and internal teams are key to overcoming these challenges and providing excellent customer service.

What is the difference between Amazon Technical Support vs Amazon Customer Service Representative?

AspectAmazon Technical SupportAmazon Customer Service Representative
Required SkillsTechnical troubleshooting, software/hardware knowledge, problem-solvingCustomer service skills, communication, issue resolution
Work EnvironmentRemote or on-site, technical support centersRemote or call centers, customer interaction
CertificationsOptional technical certifications (e.g., CompTIA)Customer service training, communication skills
Job FocusDiagnosing and fixing technical issuesAssisting with orders, returns, account issues

Amazon Technical Support roles focus on resolving technical problems related to Amazon products and services, requiring technical knowledge and troubleshooting skills. In contrast, Amazon Customer Service Representatives handle general customer inquiries, order issues, and account support, emphasizing communication and customer service skills. Both roles may be remote or on-site and serve different but complementary functions within Amazon's support ecosystem.

What are popular job titles related to Amazon Technical Support jobs in Tennessee?

For Amazon Technical Support jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Amazon Technical Support jobs in Tennessee look for?

The top searched job categories for Amazon Technical Support jobs in Tennessee are:

What cities in Tennessee are hiring for Amazon Technical Support jobs?

Cities in Tennessee with the most Amazon Technical Support job openings:

Amazon Technical Support jobs near you
Infographic showing various Amazon Technical Support job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Principal, Airport Facility Technical Advisor, Amazon Air

Amazon

Nashville, TN • On-site

Full-time

Posted 12 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,154 frontline employees who took The Breakroom Quiz

5th of 39 rated national retailers

Job description

At Amazon, we're working to be the world's most customer centric company. To get there, we need exceptionally talented, bright, and driven people.
Amazon Global Air (AIR) is looking for a leader who is innovative, passionate, and results driven to lead oversight of a growing network of airport facilities.

The airport ecosystem is extremely complex and a successful candidate will have solid program management and communications skills, and a strong working knowledge of the unique airport development and regulatory environment.
As the Principal, Airport Facility Technical Advisor, you'll be responsible for coordinating multi-disciplinary stakeholder groups focused on designing, developing, and executing: 1) the maintaining of Amazon airport infrastructure, 2) the development of facility maintenance and site master plans, 3) Amazon tenant oversight, and 4) supporting Amazon on-airport property development. You will be Amazon Air's voice and a subject matter expert resource for a wide range of teams at Amazon, including Design & Construction, Global Engineering Services, Asset Management, Reliability Maintenance & Engineering (RME), Real Estate, and Airport Affairs.

This role will be instrumental in solving some of Air's biggest challenges in a space that's fast, diverse, and unpredictable. Are you up for it?
Key job responsibilities
- Develop deep working partnerships with execution teams in North America (NA) Design & Construction, Global Engineering Services, Asset Management, Reliability Maintenance & Engineering (RME), Airport Affairs, and ground operations leadership
- Provide Subject Matter Expert (SME) guidance for internal teams on regulatory and technical matters related to on-airfield project management, design, and construction
- In partnership with execution teams and senior AIR leadership, lead efforts to develop long-range site master plans for all AIR NA Hub and Regional Air Hub sites
- Create and implement standard procedures for facility management in Amazon controlled, 3P operated airport facilities
- Engage with airports, landlords, and subtenants on construction and facility matters as needed
- Facilitate transitions during cargo facility operator changes, onboarding, and offboarding of assets
- Facilitate preparation and presentation of airport construction and facility modification project updates to senior AIR leadership including cost, entitlements, permitting, approvals, and overall project health
- Travel 25% of the time
About the team
As part of the Airport Affairs team, you're joining an organization with decades of airport development, aviation, and cargo experience that's critical to the continued growth and optimization of Amazon Air's business. You'll be surrounded by a diverse group of aviation professionals all working towards creating value for our customers.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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