Amazon Technical Support Jobs in Tennessee (NOW HIRING)

Lead the end-to-end delivery of edge network scaling programs that connect fulfillment centers, robotics sites, and last-mile delivery stations directly to the cloud. You'll own complex, cross-functional initiatives that transform how the WAN edge is designed, deployed, and scaled across thousands of Amazon Operations sites worldwide, with direct impact measured in tens of millions of dollars annually.
This role combines tactical execution with strategic influence-you'll manage the full program lifecycle from architecture validation through fleet-wide deployment, negotiate resources and priorities across engineering teams, and make deliberate trade-offs between short-term delivery and long-term architectural goals.
As the Senior Technical Program Manager for Edge Network Scaling Engineering, you'll drive programs that shape how Amazon's global network infrastructure evolves. Your day might include validating architecture decisions with engineering teams, facilitating resource negotiations across Edge Engineering and AWS to align on deployment sequencing, or translating infrastructure outcomes into financial impact for senior stakeholders

You'll work on initiatives like scaling native cloud network access from pilot programs to fleet-wide rollout, establishing vendor qualification strategies that make adding WAN capacity a routine operation, and building the governance structures that enable consistent program execution across multiple concurrent workstreams. You'll also mentor other program managers on best practices and contribute to technical assessments within the Edge organization. This role operates with limited guidance-you'll help define both the program strategy and technology solutions as they're actively being shaped.
Key job responsibilities
- Own the full program lifecycle for Edge Network Scaling Engineering, from requirements definition and architecture validation through phased deployment and fleet-scale rollout, with accountability for milestones, risks, and measurable delivery outcomes
- Drive roadmap execution for native cloud network access at high-bandwidth sites, managing deployment from initial pilots through fleet-scale rollout, including prerequisites, sequencing, and risk assessment at each stage
- Negotiate resources and align priorities across Edge Engineering, AWS networking, Finance, and operational deployment partners, ensuring the right teams are engaged at the right time with clear ownership and obligations
- Build financial accountability frameworks that link architectural decisions to defensible cost-avoidance or unit-economics outcomes, track realization against plan, and surface variance before it becomes a surprise
- Establish predictable delivery mechanisms-deployment playbooks, validation gates, and governance structures-that create consistent program execution across multiple concurrent workstreams and communicate program status, risk posture, and trade-off decisions clearly to Directors and senior stakeholders
A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners

Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2.

Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you.

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!
About the team
We are the Edge Operations Network Engineering organization, powering Amazon's Operations and Grocery businesses through global network infrastructure that enables mission-critical reachability for fulfillment, robotics, and last-mile delivery. Our team partners across Edge Engineering, AWS networking, Finance, and operational deployment partners to build the infrastructure that keeps Amazon's operations running at scale.

We're focused on transforming how edge networks are designed and deployed, and we're looking for someone who can help us establish predictable delivery paths and governance mechanisms that allow programs to scale without requiring heroic efforts. You'll work with Directors and senior stakeholders across engineering and Finance, serving the thousands of Amazon Operations sites that rely on our network infrastructure.
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