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Amazon Technical Support Jobs (NOW HIRING)

Ingrammicro

Sr AWS Technical Support Engineer

Buffalo, NY · Hybrid

$110K - $130K/yr

This role is ideal for someone with a strong background in technical support or service desk ... Strong knowledge of AWS services but not limited to Amazon EC2, Amazon S3, AWS IAM, Amazon VPC ...

StarTree

Technical Support Engineer

As a Technical Support Engineer, you will become a critical interface between customers and ... Amazon AWS, Google Cloud, or Microsoft Azure. * Bonus points: Certification in Solutions ...

Amazon

Lab Support Tech, Amazon Key

Las Vegas, NV · On-site

Come join Amazon Key as a Sales Operations professional supporting our innovative delivery ... In this role, you will partner with our sales and technical teams to improve customer experience ...

Procom

Technical Support Engineer- Level 2

Houston, TX · On-site

On behalf of our IT Services client, Procom is searching for a Technical Support Engineer- Level 2 ... Amazon Web Services) • Barracuda (provides security, networking, and storage products) • IT ...

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Amazon Technical Support information

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$14

$26

$44

How much do amazon technical support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for amazon technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What does an Amazon Technical Support specialist do?

An Amazon Technical Support specialist assists customers and employees with troubleshooting technical issues related to Amazon's products and services. This can include resolving problems with Amazon devices like Kindle, Echo, or Fire TV, as well as addressing software, account, and connectivity issues. They use a combination of technical knowledge and customer service skills to guide users through solutions, escalate complex problems, and ensure a positive support experience. Their role is essential in maintaining customer satisfaction and the smooth operation of Amazon's technical ecosystem.

What are the key skills and qualifications needed to thrive as an Amazon Technical Support specialist?

To thrive as an Amazon Technical Support specialist, you need strong troubleshooting abilities, technical knowledge of Amazon products and services, and typically at least a high school diploma or equivalent. Familiarity with ticketing systems, CRM platforms, and remote diagnostic tools is often required. Excellent communication, patience, and problem-solving skills help you deliver effective support and build customer trust. These skills and qualities ensure efficient resolution of technical issues and contribute to high customer satisfaction.

What are some common challenges faced by Amazon Technical Support specialists, and how can they be addressed?

Amazon Technical Support specialists often encounter challenges such as troubleshooting complex technical issues, balancing high call volumes, and adapting to rapidly changing products and services. To address these, specialists are encouraged to leverage Amazon's comprehensive knowledge bases and collaborate closely with cross-functional teams, such as engineering and product support. Continuous learning and effective communication with both customers and internal teams are key to overcoming these challenges and providing excellent customer service.

What is the difference between Amazon Technical Support vs Amazon Customer Service Representative?

AspectAmazon Technical SupportAmazon Customer Service Representative
Required SkillsTechnical troubleshooting, software/hardware knowledge, problem-solvingCustomer service skills, communication, issue resolution
Work EnvironmentRemote or on-site, technical support centersRemote or call centers, customer interaction
CertificationsOptional technical certifications (e.g., CompTIA)Customer service training, communication skills
Job FocusDiagnosing and fixing technical issuesAssisting with orders, returns, account issues

Amazon Technical Support roles focus on resolving technical problems related to Amazon products and services, requiring technical knowledge and troubleshooting skills. In contrast, Amazon Customer Service Representatives handle general customer inquiries, order issues, and account support, emphasizing communication and customer service skills. Both roles may be remote or on-site and serve different but complementary functions within Amazon's support ecosystem.

More about Amazon Technical Support jobs

What cities are hiring for Amazon Technical Support jobs?

Cities with the most Amazon Technical Support job openings:

What states have the most Amazon Technical Support jobs?

States with the most job openings for Amazon Technical Support jobs include:

What job categories do people searching Amazon Technical Support jobs look for?

The top searched job categories for Amazon Technical Support jobs are:

Amazon Technical Support jobs near you
Infographic showing various Amazon Technical Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Partner Support Technical Program Manager, LEO Enterprise Customer Support

Amazon

Bellevue, WA • On-site

Full-time

Re-posted 29 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,154 frontline employees who took The Breakroom Quiz

5th of 39 rated national retailers

Job description

Amazon LEO is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity.
Key job responsibilities
Define and own the end-to-end partner support strategy for Amazon Leo's Enterprise Partner (B2B2X) and Telco business; establishing scalable case management workflows, escalation protocols, SLA definitions, and quality assurance standards tailored to telecom ISP and SATCOM partners

Drive technical architecture requirements for support infrastructure including ticketing design, influence customer facing tooling with engineering. Lead end to end design reviews to ensure systems scale with partner growth and integrate with network monitoring and service delivery.
Partner with Engineering as a technical support counterpart in decisions defining integration requirements, influencing API contract design, and driving support tooling. Collaborate with Sales, Marketing, Operations, and Business Development to align support processes with business objectives across B2B2X models (Reseller, Sales Agent, Distributor).
Define and track KPIs including resolution times, CSAT, first-contact resolution, cost to serve and partner NPS; establish governance frameworks through feedback loops, root cause analysis, and operational reviews

Conduct deep-dive analyses of support data to identify trends, systemic issues, and proactive intervention opportunities; champion the voice of Partners in product and business decisions.
Create the program roadmap for customer operations capabilities; influence senior leadership on strategy, resource allocation, and investment priorities through data-driven business cases.
Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S

as a refugee or granted asylum.

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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