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Amazon Technical Support Jobs (NOW HIRING)

Pattern

Technical Support Specialist

Lehi, UT

... Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more ... Technical Support & Triage * Own technical support end-to-end, including escalations and high ...

Wiliot

Technical Support Engineer

Plano, TX · On-site

Our investors include SoftBank, Amazon, Alibaba, Verizon, NTT DoCoMo, Qualcomm, and PepsiCo. As a ... The Technical Support Engineer is a critical role responsible for the deep-dive investigation and ...

Wiliot

Technical Support Engineer

Dallas, TX · On-site

Technical Support Engineer Wiliot was founded by the team that invented one of the technologies at ... Our investors include SoftBank, Amazon, Alibaba, Verizon, NTT DoCoMo, Qualcomm, and PepsiCo. As a ...

Glean

Technical Support Engineer

Nashville, TN · Hybrid

$75K - $180K/yr

As a Technical Support Engineer, you will partner with the Field team and customer to drive ... Google Cloud Platform (GCP), Amazon Web Services (AWS) or Microsoft Azure. * Education & Experience:

HackerRank

Technical Support Engineer

Santa Clara, CA · On-site

$100K - $130K/yr

HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation ... Who you are * 2+ years of experience in a technical support or product support role for a SaaS ...

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Amazon Technical Support information

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$14

$26

$44

How much do amazon technical support jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for amazon technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Amazon Technical Support specialist, and why are they important?

To thrive as an Amazon Technical Support specialist, you need strong troubleshooting abilities, technical knowledge of Amazon products and services, and typically at least a high school diploma or equivalent. Familiarity with ticketing systems, CRM platforms, and remote diagnostic tools is often required. Excellent communication, patience, and problem-solving skills help you deliver effective support and build customer trust. These skills and qualities ensure efficient resolution of technical issues and contribute to high customer satisfaction.

What are some common challenges faced by Amazon Technical Support specialists, and how can they be addressed?

Amazon Technical Support specialists often encounter challenges such as troubleshooting complex technical issues, balancing high call volumes, and adapting to rapidly changing products and services. To address these, specialists are encouraged to leverage Amazon's comprehensive knowledge bases and collaborate closely with cross-functional teams, such as engineering and product support. Continuous learning and effective communication with both customers and internal teams are key to overcoming these challenges and providing excellent customer service.

What does an Amazon Technical Support specialist do?

An Amazon Technical Support specialist assists customers and employees with troubleshooting technical issues related to Amazon's products and services. This can include resolving problems with Amazon devices like Kindle, Echo, or Fire TV, as well as addressing software, account, and connectivity issues. They use a combination of technical knowledge and customer service skills to guide users through solutions, escalate complex problems, and ensure a positive support experience. Their role is essential in maintaining customer satisfaction and the smooth operation of Amazon's technical ecosystem.

What is the difference between Amazon Technical Support vs Amazon Customer Service Representative?

AspectAmazon Technical SupportAmazon Customer Service Representative
Required SkillsTechnical troubleshooting, software/hardware knowledge, problem-solvingCustomer service skills, communication, issue resolution
Work EnvironmentRemote or on-site, technical support centersRemote or call centers, customer interaction
CertificationsOptional technical certifications (e.g., CompTIA)Customer service training, communication skills
Job FocusDiagnosing and fixing technical issuesAssisting with orders, returns, account issues

Amazon Technical Support roles focus on resolving technical problems related to Amazon products and services, requiring technical knowledge and troubleshooting skills. In contrast, Amazon Customer Service Representatives handle general customer inquiries, order issues, and account support, emphasizing communication and customer service skills. Both roles may be remote or on-site and serve different but complementary functions within Amazon's support ecosystem.

More about Amazon Technical Support jobs
What cities are hiring for Amazon Technical Support jobs? Cities with the most Amazon Technical Support job openings:
What states have the most Amazon Technical Support jobs? States with the most job openings for Amazon Technical Support jobs include:
What job categories do people searching Amazon Technical Support jobs look for? The top searched job categories for Amazon Technical Support jobs are:
Amazon Technical Support jobs near you
Infographic showing various Amazon Technical Support job openings in the United States as of May 2026, with employment types broken down into 92% Full Time, 4% Part Time, and 4% Contract. Highlights an 72% In-person, 12% Hybrid, and 16% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Lead Support Engineer, Amazon LEO Enterprise Customer Support

Lead Support Engineer, Amazon LEO Enterprise Customer Support

Amazon

Arlington, VA

Full-time

Posted 25 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,811 frontline employees who took The Breakroom Quiz

7th of 39 rated national retailers

Job description

Amazon LEO is an initiative to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon LEO will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.


Key job responsibilities
We are seeking a Support Engineer to join our SATCOM Technical Support team. The ideal candidate will combine strong troubleshooting expertise with the ability to resolve complex satellite network issues through methodical problem analysis and technical resolution. In this role, you'll handle escalated cases involving service degradation, analyzing performance data (latency, jitter, packet loss) and system configurations to restore optimal service levels.

Success in this role demands excellent diagnostic skills, the ability to drive technical cases to resolution, and experience working with cross-functional teams to solve challenging network issues. You'll develop and document technical solutions, contribute to our knowledge base, and provide advanced technical guidance to customers and internal teams. While monitoring tools aid your work, your primary focus will be on complex problem resolution and ensuring customer satisfaction through effective technical support.
Work in a rotating shift schedule, including weekdays, and weekends, with the requirement to be available for on-call duties as needed to ensure continuous operational coverage.
Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S

citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

What Amazon employees say

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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