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Amazon Live Chat Support Jobs (NOW HIRING)

Waterworks Aquatics

Live Chat Specialist

Pasadena, CA · On-site

$19 - $22/hr

???? Live Chat Specialist - Pasadena, CA (91107) Pay: $19.00 - $22.00/hr | Location: Pasadena, CA 91107 ... You'll support families with scheduling, account updates, program information, and customer ...

North Austin

1st Line Customer Support

Austin, TX · On-site

$18.75 - $25/hr

Join our dedicated Hospital & Health Care team as a Live Chat Support Agent, where your communication skills and empathy will directly impact patient satisfaction and care experience. In this fast ...

Northwest Austin

1st Line Customer Support

Austin, TX · On-site

$18.50 - $24.75/hr

Join our dedicated Hospital & Health Care team as a Live Chat Support Agent, where your communication skills and empathy will directly impact patient satisfaction and care experience. In this fast ...

Bileddo Associates

Remote Live Chat Agent

Elgin, IL · Remote

We're looking for a Live Chat Agent to provide real-time customer support via online chat platforms. You'll address inquiries, resolve issues, and deliver a positive experience with professionalism ...

Bileddo Associates

Remote Live Chat Agent

We're looking for a Live Chat Agent to provide real-time customer support via online chat platforms. You'll address inquiries, resolve issues, and deliver a positive experience with professionalism ...

Global Lending Services

Live Chat Coordinator

Greenville, SC · On-site

$17 - $22/hr

Assisting managers in training and supporting new associates * Cross-train and collaborate on departmental activities and responsibilities, which may include but are not limited to indexing documents ...

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As of Jul 2, 2026, the average hourly pay for amazon live chat support in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

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An Amazon Live Chat Support job involves assisting customers through real-time online chat. Agents help answer inquiries, resolve issues, provide order updates, and guide customers through troubleshooting steps. This role requires strong communication skills, multitasking abilities, and a customer-focused approach. It's a remote-friendly position in many cases, offering flexible work schedules.

What does a typical day look like for someone working in Amazon Live Chat Support?

A typical day for an Amazon Live Chat Support representative involves handling customer inquiries through real-time chat, assisting with orders, product information, returns, and troubleshooting concerns. You’ll manage multiple chat sessions simultaneously, ensuring timely and accurate responses while documenting interactions in Amazon's internal systems. Collaboration with other support teams, such as technical or escalation departments, may be required to resolve more complex issues. The role is fast-paced and requires you to adapt quickly to changing customer needs, but also offers opportunities to develop communication skills and gain experience in a large, customer-focused organization.

What are the key skills and qualifications needed to thrive in the Amazon Live Chat Support position, and why are they important?

To succeed as an Amazon Live Chat Support representative, you need strong customer service skills, quick typing abilities, problem-solving aptitude, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat software, and basic troubleshooting tools is often required. Excellent written communication, patience, and the ability to multitask under pressure are crucial soft skills. These qualifications are essential for efficiently resolving customer inquiries and maintaining Amazon's standards for prompt, high-quality support.

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Amazon Live Chat Support jobs near you
Infographic showing various Amazon Live Chat Support job openings in the United States as of June 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.
Live Chat Specialist

Live Chat Specialist

Waterworks Aquatics

Pasadena, CA • On-site

$19 - $22/hr

Part-time

Medical, Dental, Vision, Retirement

Posted 8 days ago

Waterworks Aquatics rating

5.2

Company rating: 5.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

160th of 198 rated education and training

Job description


???? Live Chat Specialist – Pasadena, CA (91107)

Pay: $19.00 – $22.00/hr | Location: Pasadena, CA 91107 | Weekend availability required

This position IS NOT Remote. You must be able to work from our Pasadena, CA Aquatics Center.

Quick Facts: Paid Training • Customer-Focused Role • High-Impact Team
Fast-Paced Environment • KPI-Driven Performance • Growth Opportunities

Be the trusted online connection that helps families stay engaged in their swim journey.

As a Live Chat Specialist, you are one of the first points of contact for Waterworks Aquatics families through chat, email, and other digital communication channels. You’ll support families with scheduling, account updates, program information, and customer concerns while delivering a professional and positive experience.

This role is ideal for someone who enjoys helping others, multitasking in a fast-paced environment, adapting quickly to changing information, and working toward team performance goals.

About Waterworks Aquatics

Waterworks Aquatics is a premier swim school teaching children (ages 3 months and up) and adults how to swim. Our mission is to educate and motivate individuals to be safer and learn proper swimming technique. Every interaction you handle helps families feel supported, informed, and confident in their experience with us.

How You’ll Support Our Families
  • Respond to live chats, emails, tickets, and other customer inquiries while managing multiple conversations simultaneously.
  • Assist families with scheduling, account updates, program recommendations, and general support questions.
  • Build positive relationships with families that support customer loyalty, retention, and satisfaction.
  • Provide support for customer concerns, cancellations, and schedule changes while offering appropriate solutions or escalation when needed.
  • Follow live chat procedures, scripts, protocols, and company guidelines.
  • Maintain performance expectations related to response times, accuracy, customer satisfaction, and departmental KPIs.
  • Adapt quickly to changing programs, policies, and procedures while applying ongoing coaching and feedback.
  • Provide limited phone support during peak business periods or coverage needs.
  • Document customer interactions accurately within company systems.
What You’ll Bring
  • Passion – You enjoy helping people and creating positive customer experiences.
  • Self-Responsibility – You take ownership of your work, follow through, and manage details accurately.
  • Adaptability – You adjust quickly to changing information, priorities, and customer needs in a fast-paced environment.
  • Approachability – You communicate clearly, professionally, and positively across chat, email, and phone interactions.
  • Integrity – You handle customer interactions and sensitive information with honesty, professionalism, and care.
  • Ability to multitask and manage multiple conversations while maintaining professionalism, accuracy, and response time expectations.
  • Strong attention to detail and organizational skills.
  • Receptive to coaching, feedback, and ongoing training.
  • Ability to type at least 55 WPM.
Schedule & Hours
  • Full-time position.
  • Budgeted hours: 40 hours per week.
  • Schedule may include evenings, weekends, and holidays based on business needs.
  • Availability for at least one weekend day is required.
Pay, Training & Growth
  • Pay Range: $19.00 – $22.00 per hour.
  • Paid training and structured onboarding.
  • Ongoing coaching, feedback, and role play development.
  • Opportunities for growth within the company.
Perks & Benefits
  • 401(k) with company match.
  • Employer-subsidized Health, Dental & Vision insurance.
  • Short-term and Long-term disability insurance and EAP program available.
  • Paid training and regular performance reviews.
  • Employee discounts and company events.

???? Ready to support families and build lasting relationships? Apply today and join our team!

Equal Opportunity Employer: Equal Opportunity Employer: Waterworks Aquatics provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity or expression, or any other protected status under applicable law. All candidates must be legally authorized to work in the United States and will be required to provide proof of employment eligibility upon hire.

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