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Amazon Live Chat Support Jobs (NOW HIRING)

We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus ...

We're looking for a Live Chat Agent to provide real-time customer support via online chat platforms. You'll address inquiries, resolve issues, and deliver a positive experience with professionalism ...

We're looking for a Live Chat Agent to provide real-time customer support via online chat platforms. You'll address inquiries, resolve issues, and deliver a positive experience with professionalism ...

Customer Support Specialist

Lenexa, KS · On-site

$16.75 - $22.50/hr

Responsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support Additional Responsibilities

Customer Support Specialist

Lenexa, KS · Hybrid

$16.75 - $22.50/hr

Responsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support Additional Responsibilities

Customer Support Specialist

Lenexa, KS · Hybrid

$17 - $22.75/hr

Responsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support Additional Responsibilities

Showing results 21-40

Amazon Live Chat Support information

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$42

How much do amazon live chat support jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for amazon live chat support in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is an Amazon Live Chat Support?

An Amazon Live Chat Support job involves assisting customers through real-time online chat. Agents help answer inquiries, resolve issues, provide order updates, and guide customers through troubleshooting steps. This role requires strong communication skills, multitasking abilities, and a customer-focused approach. It's a remote-friendly position in many cases, offering flexible work schedules.

How to get an Amazon Live Chat Support job?

To get an Amazon Live Chat Support job, candidates should apply through Amazon's careers website, ensuring they meet the minimum requirements such as good communication skills and customer service experience. Preparing a tailored resume highlighting relevant skills and completing any required assessments can improve chances. Prior experience with chat tools or customer support platforms is often beneficial.

What does an Amazon Live Chat Support do?

A typical day for an Amazon Live Chat Support representative involves handling customer inquiries through real-time chat, assisting with orders, product information, returns, and troubleshooting concerns. You’ll manage multiple chat sessions simultaneously, ensuring timely and accurate responses while documenting interactions in Amazon's internal systems. Collaboration with other support teams, such as technical or escalation departments, may be required to resolve more complex issues. The role is fast-paced and requires you to adapt quickly to changing customer needs, but also offers opportunities to develop communication skills and gain experience in a large, customer-focused organization.

Does Amazon still offer live chat?

Amazon Live Chat Support roles typically involve providing real-time assistance to customers through online chat platforms. Amazon continues to offer live chat support as a customer service channel, and support agents often use tools like proprietary chat systems to assist shoppers efficiently.

What are the key skills and qualifications needed to thrive in Amazon Live Chat Support?

To succeed as an Amazon Live Chat Support representative, you need strong customer service skills, quick typing abilities, problem-solving aptitude, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat software, and basic troubleshooting tools is often required. Excellent written communication, patience, and the ability to multitask under pressure are crucial soft skills. These qualifications are essential for efficiently resolving customer inquiries and maintaining Amazon's standards for prompt, high-quality support.

More about Amazon Live Chat Support jobs
What cities are hiring for Amazon Live Chat Support jobs? Cities with the most Amazon Live Chat Support job openings:
What are the most commonly searched types of Amazon Live Chat Support jobs? The most popular types of Amazon Live Chat Support jobs are:
What states have the most Amazon Live Chat Support jobs? States with the most job openings for Amazon Live Chat Support jobs include:
Infographic showing various Amazon Live Chat Support job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 57% In-person, and 43% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.

Sr. Product Marketing Manager , Amazon Live Creator Partnerships

Amazon

Seattle, WA • On-site

$137K - $180K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago


Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,079 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers


Job description

Amazon Live operates at the intersection of content, commerce, and community - bringing shoppable video experiences to life through creator-led livestreams and video content. We are seeking an experienced Sr. Product Marketing Manager to own the full lifecycle of complex product marketing initiatives for our Creator Partnerships program, defining strategy and measurement that attract, retain, and scale influencers producing shoppable video content across Amazon Live surfaces.
You will own go-to-market branding and product initiatives across both a managed creator cohort and scaled unmanaged creators. You will develop the comprehensive marketing strategy - targeting, positioning, promotions, and launch plans - own creator insights, and directly partner with and inform partner tech teams' product roadmaps.
The ideal candidate can aggregate and analyze inputs from multiple sources (industry and creator economy trends, creator needs, competitive intelligence, creative and media insights) to formulate product marketing strategy. You will develop, execute, and steward product marketing initiatives with clear objectives, priorities, measurement, and deliverables - understanding how your initiatives impact both creator experience (awareness, consideration, feature adoption, onboarding, community engagement, brand perception) and business outcomes (creator acquisition/retention, content volume, shoppable video revenue, customer engagement).
This role requires a self-motivated individual who routinely delivers the right things with limited guidance, thrives in ambiguity, identifies gaps between teams and processes, negotiates resources, and influences partner team roadmaps and investment priorities. You will anticipate risks, prevent and remove blockers, and build contingency plans in a rapidly evolving competitive landscape. You demonstrate good judgment in how and when to escalate effectively, make tradeoffs between short-term and long-term needs, and are learning to scale strategies by building mechanisms and engaging peers, partner teams, and senior leaders.
Key job responsibilities
- Develop and own the Amazon Live creator brand strategy and value proposition - articulating earnings potential, audience growth, and monetization advantages to attract and retain creators at scale
- Own end-to-end go-to-market strategy and execution for creator-facing product launches, developing GTM plans with clear targeting, positioning, measurement, and deliverables across managed and unmanaged creator segments
- Conduct competitive analysis and creator needs assessments that define business problems, identify market opportunities, and directly inform partner tech teams' product roadmaps
- Lead off-Amazon marketing strategies that amplify creator content and brand presence across social platforms, driving audience growth and creator acquisition
- Design and execute community-building programs and engagement activations that reinforce program value and drive creator retention
- Own creator-facing communications strategy including educational content, newsletters, and marketing materials that drive feature adoption and content quality
- Aggregate and analyze inputs from multiple sources - industry trends, creator behavior data, competitive intelligence, and media performance - to continuously refine marketing strategy and provide recommendations that improve business outcomes
- Identify gaps between teams, processes, and plans; negotiate resources and influence cross-functional roadmaps and investment priorities across Product, Content, Business Development, and Monetization teams
- Own cadenced reporting and narratives (MBR, QBR, PR/FAQ) and effectively communicate marketing objectives, strategy, and results to senior leadership
- Participate actively in recruiting and hiring; mentor and develop others within the organization
About the team
Now more than ever, customers watch videos when they shop. Videos and livestreams make shopping easier and more fun, whether a customer is researching a product or tuning in to chat with their favorite content creator live. The Amazon Live team's mission is to enable customers to find inspiration, information, entertainment, and community through videos at any point in their shopping journey. If you are interested in building a multifunctional product, enjoy a creative and fast-paced working environment, and want to work on a strategic new initiative, join our team today!
BASIC QUALIFICATIONS
- 6+ years of professional non-internship marketing experience
- Experience using data and metrics to drive improvements
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience communicating results to senior leadership
- Experience building, executing and scaling cross-functional marketing programs
- Experience leading go-to-market for consumer software or hardware product launches
- Experience handling ambiguous or undefined challenges through strong problem solving abilities
PREFERRED QUALIFICATIONS
- Experience using any of SQL or other analytical tools for conducting data analysis
- Experience with customer segmentation, profiling, and targeting
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Culver City - 142,800.00 - 193,200.00 USD annually
USA, NY, New York - 157,100.00 - 212,600.00 USD annually

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US