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Amazon Live Chat Support Jobs (NOW HIRING)

BASYS Processing

Customer Support Specialist

Lenexa, KS · Hybrid

$17 - $22.75/hr

Responsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support Additional Responsibilities

BASYS Processing

Customer Support Specialist

Lenexa, KS · On-site

$16.75 - $22.50/hr

Responsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support Additional Responsibilities

BASYS Processing

Customer Support Specialist

Lenexa, KS · Hybrid

$16.75 - $22.50/hr

Responsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support Additional Responsibilities

The Global Talent Co

Client Support Specialist

$18.50 - $24.75/hr

Manage inbound support tickets, emails, and live chat inquiries in a timely and professional manner. * Prioritize customer issues based on business impact, urgency, and service level commitments.

UL Solutions

HR Services Associate

Northbrook, IL · Hybrid

$60K - $65K/yr

The role provides multi-channel support (portal, live chat, email, Teams meetings), maintains high data integrity in ServiceNow and Oracle HCM, and contributes to quality assurance, knowledge ...

UL Solutions

HR Services Associate

Melville, NY · Hybrid

$60K - $65K/yr

The role provides multi-channel support (portal, live chat, email, Teams meetings), maintains high data integrity in ServiceNow and Oracle HCM, and contributes to quality assurance, knowledge ...

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All JobsAmazon Live Chat Support Jobs

Amazon Live Chat Support information

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$12

$25

$42

How much do amazon live chat support jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for amazon live chat support in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is an Amazon Live Chat Support job?

An Amazon Live Chat Support job involves assisting customers through real-time online chat. Agents help answer inquiries, resolve issues, provide order updates, and guide customers through troubleshooting steps. This role requires strong communication skills, multitasking abilities, and a customer-focused approach. It's a remote-friendly position in many cases, offering flexible work schedules.

What does a typical day look like for someone working in Amazon Live Chat Support?

A typical day for an Amazon Live Chat Support representative involves handling customer inquiries through real-time chat, assisting with orders, product information, returns, and troubleshooting concerns. You’ll manage multiple chat sessions simultaneously, ensuring timely and accurate responses while documenting interactions in Amazon's internal systems. Collaboration with other support teams, such as technical or escalation departments, may be required to resolve more complex issues. The role is fast-paced and requires you to adapt quickly to changing customer needs, but also offers opportunities to develop communication skills and gain experience in a large, customer-focused organization.

What are the key skills and qualifications needed to thrive in the Amazon Live Chat Support position, and why are they important?

To succeed as an Amazon Live Chat Support representative, you need strong customer service skills, quick typing abilities, problem-solving aptitude, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat software, and basic troubleshooting tools is often required. Excellent written communication, patience, and the ability to multitask under pressure are crucial soft skills. These qualifications are essential for efficiently resolving customer inquiries and maintaining Amazon's standards for prompt, high-quality support.

More about Amazon Live Chat Support jobs
What cities are hiring for Amazon Live Chat Support jobs? Cities with the most Amazon Live Chat Support job openings:
What are the most commonly searched types of Amazon Live Chat Support jobs? The most popular types of Amazon Live Chat Support jobs are:
What states have the most Amazon Live Chat Support jobs? States with the most job openings for Amazon Live Chat Support jobs include:
What job categories do people searching Amazon Live Chat Support jobs look for? The top searched job categories for Amazon Live Chat Support jobs are:
Amazon Live Chat Support jobs near you
Infographic showing various Amazon Live Chat Support job openings in the United States as of July 2026, with employment types broken down into 96% Full Time, 2% Part Time, and 2% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.

Remote Customer Support Representative / Live Chat Agent

Qureos Inc

Philadelphia, PA • Remote

$27 - $40/hr

Full-time

Posted 16 days ago

Job description

Remote Customer Support Representative / Live Chat Agent
Job Overview
Audacy, a leading digital media company specialising in audio entertainment, is seeking a dedicated and professional Remote Customer Support Representative to join our team. As a key member of our support staff, you will be the first point of contact for our listeners, providing exceptional service primarily through live chat. You will play a crucial role in ensuring a seamless and positive user experience across our network of radio stations, podcasts, and digital platforms. This is a full-time, remote position, offering the flexibility to work from home while being part of a dynamic and innovative team. We are looking for a proactive individual with excellent communication skills and a passion for helping others.
This role offers a competitive salary of $27 - $40 USD per hour.
Key Responsibilities
 

  • Respond promptly and professionally to customer enquiries via live chat, email, and other digital communication channels.
  • Provide accurate and helpful information regarding Audacy’s products, services, and content.
  • Troubleshoot and resolve technical issues related to streaming services, mobile applications, and website functionality.
  • Efficiently manage and prioritise multiple customer conversations simultaneously.
  • Document all customer interactions, issues, and resolutions accurately within our CRM system.
  • Identify recurring customer issues and escalate complex problems to the appropriate internal teams for resolution.
  • Gather customer feedback to help our product and content teams improve the overall user experience.
  • Maintain a high level of customer satisfaction by demonstrating empathy, patience, and a deep understanding of our services.

Qualifications and Skills
 

  • Proven experience in a customer support, helpdesk, or similar client-facing role, with a strong emphasis on written communication.
  • Exceptional written and verbal communication skills in English, with a keen eye for detail and grammar.
  • Demonstrable experience using live chat software and CRM systems.
  • Strong problem-solving skills and the ability to think critically to find effective solutions for customers.
  • The ability to work independently and manage your time effectively in a remote setting.
  • A patient, empathetic, and customer-focused attitude.
  • Familiarity with digital media, streaming services, or the audio entertainment industry is highly desirable.
  • Proficiency with standard office software and the ability to learn new systems quickly.


Benefits
Audacy is committed to the well-being and growth of our employees. We offer a competitive salary and a supportive work environment where you can develop your skills and advance your career in the digital media industry. Join us and become part of a team that is passionate about delivering engaging audio experiences to listeners across the United States.

Apply