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Amazon It Support Jobs (NOW HIRING)

Amazon

IT Support Associate II

Manteca, CA · On-site

$18 - $23.25/hr

OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering ...

Amazon

IT Support Engineer I

Seattle, WA · On-site

Amazon's ITS Support Engineers are dedicated, dependable and customer focused, owning the overall ... About the team Our IT Services team is a dynamic and diverse group of passionate problem-solvers ...

Amazon

IT Support Engineer I

Seattle, WA · On-site

Amazon's ITS Support Engineers are dedicated, dependable and customer focused, owning the overall ... About the team Our IT Services team is a dynamic and diverse group of passionate problem-solvers ...

Amazon

IT Support Engineer I

Seattle, WA · On-site

Amazon's ITS Support Engineers are dedicated, dependable and customer focused, owning the overall ... About the team Our IT Services team is a dynamic and diverse group of passionate problem-solvers ...

Amazon

IT Support Associate II, OTS

Loveland, CO · On-site

$17.50 - $22.50/hr

OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering ...

Nintex

Manager, IT Support

Bellevue, WA · On-site

Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex ... The IT Support Manager is responsible for leading Nintex's global IT Support function and ...

Nintex

Manager, IT Support

Bellevue, WA · On-site

Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex ... The IT Support Manager is responsible for leading Nintex's global IT Support function and ...

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Showing results 21-40

All JobsTechnology JobsAmazon It Support Jobs

Amazon It Support information

See salary details

$36K

$86.1K

$131.5K

How much do amazon it support jobs pay per year?

As of Aug 19, 2026, the average yearly pay for amazon it support in the United States is $86,148.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,000.00 and $99,500.00 per year, depending on experience, location, and employer.

What is an Amazon IT Support?

Amazon IT Support professionals are responsible for maintaining and troubleshooting the technology infrastructure that supports Amazon's operations. They handle technical issues related to hardware, software, and network systems, ensuring that employees can work efficiently. Their tasks often include setting up equipment, resolving connectivity problems, managing user accounts, and providing technical assistance to staff. These roles are critical in supporting Amazon’s fast-paced environment, keeping operations running smoothly, and ensuring minimal downtime.

What are the key skills and qualifications needed to thrive as an Amazon IT Support?

To thrive as an Amazon IT Support Specialist, you need a solid understanding of computer hardware, networking, troubleshooting, and typically a degree in IT or related certifications like CompTIA A+ or Microsoft Certified IT Professional. Familiarity with ticketing systems, remote support tools, and Amazon's proprietary systems is often required. Excellent problem-solving abilities, communication skills, and a customer-focused attitude help set candidates apart. These skills ensure efficient technical support, minimize downtime, and contribute to a seamless user experience in Amazon's fast-paced environment.

What are some common challenges Amazon IT Support professionals face, and how can they effectively address them?

Amazon IT Support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting diverse hardware and software issues, and adapting to rapidly evolving technologies. To address these, strong organizational skills, effective communication, and a proactive approach to problem-solving are essential. Collaborating closely with team members and leveraging Amazon's internal knowledge bases can also help resolve issues efficiently and maintain high service standards.

What is the difference between Amazon IT Support vs Amazon Network Technician?

AspectAmazon IT SupportAmazon Network Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCCNA, CompTIA Network+
Work EnvironmentOffice, data centers, remote supportData centers, network infrastructure sites
ResponsibilitiesHardware/software troubleshooting, user supportNetwork setup, maintenance, troubleshooting

Amazon IT Support focuses on assisting users with hardware and software issues, providing technical support across various devices and systems. Amazon Network Technicians specialize in maintaining and troubleshooting network infrastructure, such as routers and switches. While both roles require technical certifications and work in technical environments, IT Support emphasizes end-user support, whereas Network Technicians focus on network systems. Understanding these differences helps job seekers identify the right role aligned with their skills and career goals.

More about Amazon It Support jobs

What cities are hiring for Amazon It Support jobs?

Cities with the most Amazon It Support job openings:

What states have the most Amazon It Support jobs?

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What job categories do people searching Amazon It Support jobs look for?

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Amazon It Support jobs near you
Infographic showing various Amazon It Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $86,148 per year, or $41.4 per hour.

IT Support Associate II, Ops Tech Solutions (OTS)

Amazon

Hagerstown, MD • On-site

$21.25 - $29.25/hr

Full-time

Medical, Retirement

Re-posted 7 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,096 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do - whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.
About The Role
As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.
What Do We Offer?
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there's more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit). Learn more about Amazon in Andy Jassy's most recent letter to shareholders at https://www.aboutamazon.com/news/company-news/2021-letter-to-shareholders.
Key job responsibilities
Responsibilities include, but are not limited to:
- Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
- Handling support requests and procedures across the network.
- Assisting in training new hires.
- Continuous learning of new technologies.
- Supporting customers from multiple buildings in the area, as well as remote customers.
- Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.
- Traveling within your local or regional area to support our customers.
BASIC QUALIFICATIONS
- Experience troubleshooting integrated and interdependent computer systems
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
- Experience in a dynamic environment with a high degree of customer service
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience
PREFERRED QUALIFICATIONS
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
USA, MD, Hagerstown - 23.50 - 37.74 USD hourly

What Amazon employees say

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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